364804251-9-27-2024-09-CC-GSEA-DA9JZA-20241021072909

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804251
Report Date: 09/27/2024
Date Signed: 09/27/2024 03:37:03 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/21/2024 and conducted by Evaluator Aman Lama

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20240821161438

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804251
ADMINISTRATOR:	GARNATZ, KRISTEN		FACILITY TYPE:	850
ADDRESS:	1730 E. WASHINGTON STREET		TELEPHONE:	(909) 824-1004
CITY:	COLTON	STATE: CA	ZIP CODE:	92324
CAPACITY:	96	CENSUS: 60	DATE:	09/27/2024
		UNANNOUNCED	TIME BEGAN:	02:50 PM
MET WITH:	Kristen Garnatz, site director		TIME COMPLETED:	03:50 PM

ALLEGATION(S):

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Child sustained an injury while in care

INVESTIGATION FINDINGS:

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On the date and time listed above, Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation in regard to the above allegation received by the department on 08/21/2024. Previous inspections were conducted on 08/22/24 and 09/03/24 as part of this investigation. LPA was given access to the facility by the director, Kristen Garnatz. LPA discussed the purpose of today’s inspection, took census, and toured the facility. LPA met with the director to further discuss the complaint allegation(s) and deliver findings.

During the investigation, LPA made observations, reviewed relevant documentation, and conducted interviews with pertinent parties. It was alleged, that a child sustained an injury while in care.

The following information was collected during the investigation:

SEE LIC9099C…………

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20240821161438

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804251
	VISIT DATE: 09/27/2024

NARRATIVE

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It was alleged that a child in the preschool classroom got handled "in rough manner". Allegedly, a staff grabbed a child "by the arm and pulled them away from a cabinet and re-directed them in another direction, causing the child to hit their head on a low hanging shelf in the classroom".

A review of documents disclosed that although there were several incident reports for the subject child on file, none of them indicated the same description of incident. Furthermore, there was an incident report on file from the same date, but the incident was described as a self-inflicted incident and included hitting a different part of their body. The incident was not described as staff attempting any form of re-direction of the child.

Interviews with pertinent parties disclosed that the preschool classroom is a difficult classroom to provide care in. Staff interviews disclosed that children do need to get "pulled" out of certain situations, but none of these incidents resulted in a child sustaining injuries, rather preventing them from injuring themselves.

Based on documentation reviewed and interviews conducted, there is conflicting information from what was alleged; therefore, the allegation is UNSUBSTANTIATED. A finding the allegation is unsubstantiated means although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the allegation occurred.

An exit interview was conducted with the director, Kristen Garnatz. Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site (NOS) Visit was issued.

The Notice of Site Visit (LIC9213) shall be posted where the parent/guardian of children enter and exit the facility and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:	DATE: 09/27/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/27/2024

LIC9099 (FAS) - (06/04)

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