364804251-8-4-2026-09-CC-SLOZ-DWXP66-20260814110145

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804251
Report Date: 08/04/2026
Date Signed: 08/04/2026 01:20:34 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/30/2026 and conducted by Evaluator Elyse Jones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260730144314

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804251
ADMINISTRATOR:	GARNATZ, KRISTEN		FACILITY TYPE:	850
ADDRESS:	1730 E. WASHINGTON STREET		TELEPHONE:	(909) 824-1004
CITY:	COLTON	STATE: CA	ZIP CODE:	92324
CAPACITY:	96	CENSUS: 60	DATE:	08/04/2026
		UNANNOUNCED	TIME BEGAN:	09:08 AM
MET WITH:	Kristen Garnatz, Director		TIME COMPLETED:	01:30 PM

ALLEGATION(S):

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Child sustained injuries due to staff neglect or physical abuse
Staff are not meeting child’s toileting needs

INVESTIGATION FINDINGS:

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On August 4, 2026, Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to initiate and deliver findings related to a complaint investigation. LPA conducted a tour of the facility, conducted interviews, and obtained documentation.

On July 30, 2026, a complaint was received alleging a child sustained injuries due to staff neglect or physical abuse.
During the investigation, information was obtained that upon arrival at the facility, a visual health check was conducted on a child and no injuries/marks were observed, however, upon leaving the facility, on the way home, the same child was observed with a scratch on the bridge of the nose, a scratch near the eyebrow, and swelling/bruising on the child's left ear. Pertinent Parties stated the child was involved in a tussle over Legos with another child earlier in the day, which may have resulted in facial scratches. Staff reported that when they intervened to redirect the children, no injuries were observed at that time.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260730144314

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804251
	VISIT DATE: 08/04/2026

NARRATIVE

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Staff further stated the child was not involved in any additional incidents that would have resulted in facial or ear injuries. The facility was unable to provide a definitive explanation for how or when the injuries occurred or confirm whether the injuries occurred while in care. It was noted a similar incident was recently addressed during a previous inspection on July 28, 2026 which resulted in, no deficiencies cited.
The complaint also alleged staff are not meeting the child’s toileting needs, specifically reporting the child has been picked up multiple times with feces in their underwear. Pertinent Parties disclosed staff supervise restroom use by standing at the doorway to ensure safety and to determine whether children require assistance. Staff reported children are encouraged to wipe themselves during potty training; however, if children exhibit signs of needing help, staff provide assistance, and accidents are followed by a thorough cleanup. The Director stated potty-training children are taken to the restroom every 30 minutes to an hour or as needed in between, as well as before transitions, outdoor play, and nap time. The facility uses the KinderCare app to document toileting, although staff reported documentation is not always consistent due to the frequency of restroom use. In this case, information was obtained that the child had two accidents but not recorded or reported. A review of the child's file did not reveal or indicate the child requires special toileting accommodations.
This agency has investigated the complaint. Based on the conflict of information, interviews conducted, and documentation reviewed, the allegations are UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

No deficiencies cited at this time.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview was conducted and this report was reviewed with Kristen Garnatz, Director.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 08/04/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/04/2026

LIC9099 (FAS) - (06/04)

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