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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364804286
Report Date: 09/02/2026
Date Signed: 09/02/2026 03:31:58 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2026 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260721113319
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804286
ADMINISTRATOR:CHRISTA MARTINEZFACILITY TYPE:
850
ADDRESS:7221 CHURCH STREETTELEPHONE:
(909) 862-0967
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:70CENSUS: 27DATE:
09/02/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Christa Martinez - DirectorTIME COMPLETED:
03:40 PM
ALLEGATION(S):
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9
Staff did not provide adequate supervision to children in care
Staff did not provide dignity to children
INVESTIGATION FINDINGS:
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On 09/02/2026, at time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. The allegation of this complaint was received on 07/21/2026. LPA was granted entry to the facility and met with Director, Christa Martinez.

The following was alleged: Staff did not provide adequate supervision to children in care and Staff did not provide dignity to children

It was alleged that on 07/17/2026, a child was observed to be alone and separated from a group of children present on the facility’s playground. The child was observed to be an estimated 50 yards away from the supervising staff member. Additionally, on this date it was stated a staff member made inappropriate comments regarding a child’s personal/physical characteristics.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20260721113319
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804286
VISIT DATE: 09/02/2026
NARRATIVE
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On 07/23/2026, LPA conducted an unannounced visit to the facility to initiate this complaint investigation. During this visit, LPA conducted interviews with pertinent facility staff.

Staff admitted that on this specific date, 07/17/2026, staff witnessed an incident regarding a lapse of visual supervision of a child in care. Staff stated they had entered the outdoor play area and personally observed a child in care to be alone and located on the opposite end of the playground. It was stated the child had wandered away from a group of children within the outdoor play area. Staff stated the staff member, who was present on the playground at this time, was unaware the child had wandered off, resulting in a lack of supervision for an undisclosed period. Staff stated they retrieved the child and reunited them with the other group of children.

Regarding inappropriate comments made by staff pertaining to a child’s personal/physical characteristics, staff admitted, on 07/17/2026, they made negative comment about a child, outside the child’s presence, to another individual.

Based on LPA's observations and interviews conducted, the preponderance of evidence standard has been met, therefore the above listed allegations: Staff did not provide adequate supervision to children in care and Staff did not provide dignity to children, are found to be SUBSTANTIATED.

Please see attached LIC9099D for Type B deficiencies cited.

A NOTICE OF SITE VISIT WAS GIVEN. DIRECTOR WAS INSTRUCTED TO POST IT IN A PROMINENT LOCATION AT THE FACILITY. THE DIRECTOR UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

An exit interview was conducted, A copy of this report and appeal rights were given to Facility Director, Christa Martinez on 09/02/2026.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/21/2026 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260721113319

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804286
ADMINISTRATOR:CHRISTA MARTINEZFACILITY TYPE:
850
ADDRESS:7221 CHURCH STREETTELEPHONE:
(909) 862-0967
CITY:HIGHLANDSTATE:CAZIP CODE:
92346
CAPACITY:70CENSUS: 27DATE:
09/02/2026
UNANNOUNCEDTIME BEGAN:
02:20 PM
MET WITH:Christa Martinez - DirectorTIME COMPLETED:
03:40 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Staff inappropriately speak to children in care
Staff did not meet the needs of daycare children
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On 09/02/2026, at time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. The allegations of this complaint were received on 07/21/2026. LPA was granted entry to the facility and met with Director, Christa Martinez.

The following was alleged: Staff inappropriately speak to children in care and staff did not meet the needs of daycare children

It was alleged that on 07/17/2026 staff were observed speaking to children in a harsh/unsupportive tone and that children were observed crying without staff intervention
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20260721113319
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804286
VISIT DATE: 09/02/2026
NARRATIVE
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On 07/23/2026, LPA made an unannounced visit to the facility to initiate this complaint investigation. During this visit, LPA conducted interviews with pertinent facility staff. It was disclosed that on this specific date, 07/17/2026; the facility had organized activities for the children to partake in, specifically outdoor water play. Staff stated children are spoken to in a supportive manner and provided positive redirection.

Regarding facility staff not meeting the needs of children in care, it was stated that staff personally address children’s needs and address concerns promptly as they arise. On 08/12/2026 LPA conducted a subsequent unannounced visit to conduct further interviews with pertinent individuals. Children stated staff are nice, supportive, and present for the children in care.

Based on LPA’s observation and interviews conducted, there was conflicting information received during the investigation from what was alleged: Staff inappropriately speak to children in care and staff did not meet the needs of daycare children. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are unsubstantiated.

A NOTICE OF SITE VISIT WAS GIVEN. DIRECTOR WAS INSTRUCTED TO POST IT IN A PROMINENT LOCATION AT THE FACILITY. THE DIRECTOR UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

An exit interview was conducted, A copy of this report and appeal rights were given to Facility Director, Christa Martinez on 09/02/2026.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20260721113319
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804286
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 09/02/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/11/2026
Section Cited
CCR
101221(a)(1)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (1) To be accorded dignity in his/her personal relationships with staff and other persons.

This was not met as evidenced by:
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Director has agreed to conduct additional training with staff regarding personal rights and professional relationships with children. Training materials and signed staff acknowledgement will be submitted to LPA on or before the stated POC date of 09/11/2026.
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Based on LPA observation and interview, staff admitted that on 07/17/2026, they had made a negative comment about a child, outside the child’s presence, to another individual. This poses a potentail health/safety or personal rights risk to children in care.
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Type B
09/11/2026
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time
This was not met as evidenced by:
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Director has agreed to conduct additional training with staff regarding maintaining proper supervision of children in care. Training materials and signed staff acknowledgement will be submitted to LPA on or before the stated POC date of 09/11/2026.
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Based on LPA observation and interview, on 07/17/2026, staff witnessed a child in care to be alone and located on the opposite end of the playground, separated from the supervising staff at that time. This poses a potentail health/safety or personal rights risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 09/02/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 09/02/2026
LIC9099 (FAS) - (06/04)
Page: 5 of 5