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Department of
SOCIAL SERVICES

Community Care Licensing


FACILITY EVALUATION REPORT

Facility Number: 364804288
Report Date: 06/30/2026
Date Signed: 06/30/2026 12:21:14 PM

Document Has Been Signed on 06/30/2026 12:21 PM - It Cannot Be Edited

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364804288
ADMINISTRATOR/
DIRECTOR:		CHRISTA MARTINEZFACILITY TYPE:
830
ADDRESS:7221 CHURCH STREETTELEPHONE:
(909) 862-0967
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY: 24TOTAL ENROLLED CHILDREN: 12CENSUS: 10DATE:
06/30/2026
TYPE OF VISIT:Case Management - DeficienciesUNANNOUNCEDTIME VISIT/
INSPECTION BEGAN:
11:00 AM
MET WITH:Christa MartinezTIME VISIT/
INSPECTION COMPLETED:
12:30 PM
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On 06/30/2026, Licensing Program Analyst (LPA) Justin Giese conducted an unannounced visit for another purpose. LPA was granted entry to the facility and met with Facility Director, Christa Martinez. The following was discussed:

On 06/03/2026 and 06/10/2026, LPA conducted unannounced visits for other purposes. During these unannounced visits, LPA made direct observations of the facility and conducted interviews with Facility Director and associated infant program staff. Through course of these interviews, LPA obtained information pertaining to an incident that had occurred on 05/29/2026, resulting in the infant program operating out of child/staff ratio and appropriate supervision for a brief period of time.

It was disclosed that on 05/29/2026, the infant room’s qualified teaching staff and two teaching aides had transitioned a total of 10 infants to the outside play area. It was disclosed that the qualified teaching staff had left the outdoor play area and re-entered the facility into infant room to change a child’s diaper, leaving the two available aides outside to supervise the remaining 9 infants. This incident was observed and acknowledged by Facility Director, who stated proper ratios/supervision were restored when they personally joined the aids and infants outside while staff finished the diaper change. Additionally, this incident was not reported to Licensing at time of occurrence.

Based on LPA’s observations/interview, the facility was found to be in violation of the following Title 22 regulations:
NAME OF LICENSING PROGRAM MANAGER: Gilbert Sena
NAME OF LICENSING PROGRAM ANALYST: Justin Giese
LICENSING PROGRAM ANALYST SIGNATURE: DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE: DATE: 06/30/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC809 (FAS) - (06/04)
Page: 1 of 9
California Health & Human Services Agency
California Department of Social Services

FACILITY EVALUATION REPORT California law requires a public report of each licensing visit/inspection. This report is a record for the facility and the licensing agency. This report is available for public review; therefore, care is taken not to disclose personal or confidential information. Inquiries concerning the location, maintenance, and contents of these reports may be directed to the Licensing Program Analyst or Regional Office whose address and telephone number are listed on the front of this form.

DEFICIENCIES A deficiency is an instance of noncompliance with licensing requirements, including applicable statutes, regulations, interim licensing standards, operating standards, and written directives. Applicants/ licensees must be notified in writing of all licensing deficiencies. Deficiencies are listed on the left side of this form, and the applicable licensing requirement upon which the deficiency is identified. There are two types of deficiencies:
  • Type A deficiencies are violations of licensing requirements that, if not corrected, have a direct and immediate risk to the health, safety, or personal rights of persons in care.
  • Type B deficiencies are violations of licensing requirements that, without correction, could become a risk to the health, safety, or personal rights of persons in care, a recordkeeping violation that could impact the care of said persons and/or protection of their resources, or a violation that could impact those services required to meet the needs of persons in care.

PLANS OF CORRECTION (POCs) The licensing agency is required to establish a reasonable length of time to correct a deficiency. In order to set the time, the licensing agency must take into consideration the seriousness of the violation, the number of persons in care involved, and the availability of equipment and personnel necessary to correct the violation. Applicants/licensees are requested to provide a specific plan for each violation on the right side of the form across from each deficiency. The more specific the plan, the less chance exists for any misunderstanding in setting time limits and reviewing corrections. The applicant/licensee who encounters problems beyond their control in completing the corrections within the specified time frame may request and may be granted an extension of the correction due date by the licensing agency.

CORRECTION NOTIFICATION The applicant/licensee is responsible for completing all corrections and promptly notifying the licensing agency of corrections. Applicants/licensees are advised to keep a dated copy of any correspondence sent to the licensing agency concerning corrections, or if corrections are telephoned to the licensing agency, the date, person contacted, and information given.

CIVIL PENALTIES The licensing agency is required by law to issue a Penalty Notice, when applicable, to all facilities holding a license issued by the licensing agency, or subject to licensure, except Certified Family Homes, Resource Families, and Foster Family Homes, or any governmental entity.

PENALTY NOTICE GIVEN The statement concerning civil penalties serves as a penalty notice on this Licensing Report and failure to correct cited licensing deficiencies will result in civil penalties. Applicants/ licensees are required to pay civil penalties when administrative appeals have been exhausted and in accordance with any payment arrangements made with the licensing agency.

APPEAL RIGHTS The applicant/licensee has a right without prejudice to discuss any disagreement in this report with the licensing agency concerning the proper application of licensing requirements. The applicant/ licensee may request a formal review by the licensing agency to amend or dismiss the notice of deficiency and/ or civil penalty. Requests for review shall be made in writing within 15 business days of receipt of a deficiency notification or civil penalty assessment. Licensing deficiencies may be appealed pursuant to the procedures in the LIC 9058 Applicant/Licensee Rights.

AGENCY REVIEW The licensing agency review of an appeal may be conducted based upon information provided in writing by the applicant/licensee. The applicant/licensee may request an office meeting to provide additional information. The applicant/licensee will be notified in writing of the results of the agency review within 60 business days of the date when all necessary information has been provided to the licensing agency.

EMAIL REQUIREMENT Adult Community Care Facilities, Residential Care Facilities for the Chronically Ill, and Residential Care Facilities for the Elderly are required to provide and maintain an active email address of record with the licensing agency.

LIC809 (FAS) - (09/23)
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STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804288
VISIT DATE: 06/30/2026
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101416.5(b) Staff-Infant Ratio
(b) There shall be a ratio of one teacher for every four infants in attendance.
See LIC809D for Type A deficiency.

A Civil Penalty of $250 will be assessed during this investigation for repeat deficiencies. The Facility was cited on 04/02/2026 for staff/child ratios.

Payment is due when billed and the check(s) or money orders shall be made payable to the “California Department of Social Services”.
YOU WILL RECEIVE AN INVOICE IN THE MAIL. DO NOT SEND MONEY UNTIL YOU RECEIVE YOUR INVOICE. DO NOT SEND CASH.

101416.2(f) Infant Care Teacher Qualifications and Duties
(f) Teachers shall visually observe aides whenever aides are working with infants…
See LIC809D for Type B deficiency

101212(d) Reporting Requirements
(d) Upon the occurrence, ... a report shall be made to the Department by telephone or fax within the Department's next working day... In addition, a written report containing the information specified… shall be submitted to the Department...
See LIC809D for Type B deficiency

Additionally, on 06/10/2026, LPA made direct observations of the infant and toddler classrooms. While touring the facility, LPA did not observe any staff or children occupying the infant room. Around 1:10 pm LPA entered the toddler room and observed 8 infants in care along with two staff members. While taking census, LPA observed a young infant among the 8, it was disclosed by staff the subject infant was under the age of one year. LPA observed the young infant, to be awake and active while the remaining 7 infants were napping on cots. LPA observed an empty cot and inquired if it was intended for the younger infant’s use. Staff confirmed the empty napping cot was intended for the younger infant’s use if needed.
NAME OF LICENSING PROGRAM MANAGER: Gilbert Sena
NAME OF LICENSING PROGRAM ANALYST: Justin Giese
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
LIC809 (FAS) - (06/04)
Page: 4 of 9
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804288
VISIT DATE: 06/30/2026
NARRATIVE
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It was disclosed through staff interviews that the younger infant in care has been utilizing the napping cot in lieu of their assigned crib located in the facility’s infant room. LPA conducted further interviews regarding this matter and It was disclosed by Facility Management and staff alike, that due to current limitations of staffing and census of enrolled infants, the toddler room of the facility been utilized solely to balance available staff/child ratios. It was stated napping cots have been provided and utilized for all infants currently in care.

A waiver was granted on 01/08/2013 specifically allowing the facility to utilize the activity space in the toddler room for napping. The limitations of this waiver granted infants up to ages 12 months to 2 years, to sleep on cots in the Toddler classroom on a scheduled basis. Based on LPA’s observations and interviews, the facility was found in violation of their approved waiver and the following Title 22 regulations:

101175(b)(1) Waivers and Exceptions for Program Flexibility
(b) The Department has the authority to approve the use of alternate concepts, programs, services… (1) Such alternatives shall be carried out with provisions for safe and adequate services…

101223(a)(2) Personal Rights
(a) The licensee shall ensure that each child is accorded the following personal rights:
(2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
See LIC809D for Type B deficiency

101439.1(b) Infant Care Center Sleeping Equipment
(b) A crib or portable-crib… shall be provided for each infant who is unable to climb out of a crib
See LIC809D for type B deficiency

An exit interview was conducted and a copy of this report, LIC9224 and Appeal Rights (LIC9058) were provided during this inspection. Additionally, LPA informed Director, Christa Martinez, that due to deficiencies cited during today’s inspection, an Informal Conference with the Riverside Regional Child Care Office will be scheduled for a future date.
NAME OF LICENSING PROGRAM MANAGER: Gilbert Sena
NAME OF LICENSING PROGRAM ANALYST: Justin Giese
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/29/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/29/2026
LIC809 (FAS) - (06/04)
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Document Has Been Signed on 06/30/2026 12:21 PM - It Cannot Be Edited


Created By: Justin Giese On 06/29/2026 at 02:13 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804288

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/01/2026
Section Cited
CCR
101416.5(b)

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Staff-Infant Ratio (b) There shall be a ratio of one teacher for every four infants in attendance.



This was not met as evidenced by:
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This is a repeat violation, a civil penilty of $250 wil be assessed.

Facility Director was advised that proper teacher/child ratios must be maintained at all times.
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Based on observation and interview, on 05/29/2026, a confirmed incident occurred resulting in two teachers aids supervising 9 infants without direct supervision from a qualified teacher. This is an immediate health safety and personal rights risk to children in care.
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Licensee agrees to submit a written plan of action on how compliance will be maintained with the cited regulation. Licensee agrees to submit proof of the Plan of Correction (POC) to Community Care Licensing (CCL) by the end of the business day on the POC due date of 07/01/2026.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Gilbert Sena
NAME OF LICENSING PROGRAM MANAGER:
Justin Giese
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 06/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 06/30/2026


LIC809 (FAS) - (06/04)
Page: 6 of 9
Document Has Been Signed on 06/30/2026 12:21 PM - It Cannot Be Edited


Created By: Justin Giese On 06/29/2026 at 02:34 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804288

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/14/2026
Section Cited
CCR
101416.2(f)

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Infant Care Teacher Qualifications and Duties (f) Teachers shall visually observe aides whenever aides are working with infants…


This was not met as evidenced by:
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Facility Director was advised that appropriate supervision of aides must be maintained at all times. Staff training and acknowledgement of this stated regulation will be conducted to satisfy proof of corrections.
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Based on observation and interview, on 05/29/2026, a confirrmed incident occurred resuting in two teachers aids supervising 9 infants without direct supervision from a qualified teacher. This poses a potential health safety and personal rights risk to children in care.
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Training must be conducted by either District Area Manager or approved trainer/facilitator designated by Kindercare. Meeting agenda and staff signatures in receipt of this training shall be submitted to Licensing no later than the stated POC date of 07/14/2026.
Type B
07/14/2026
Section Cited
CCR101212(d)

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Reporting Requirements (d) Upon the occurrence, ... a report shall be made to the Department by telephone or fax within the Department's next working day... In addition, a written report containing the information... shall be submitted to the Department...
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Facility Director was advised of the Facility's duties to report Unusual Incidents as they occur. Staff training and acknowledgement of this stated regulation will be conducted to satisfy proof of corrections.
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Based on observation and interview, on 05/29/2026, a confirmed incident occurred resulting in lack of appropriate supervision and staff/child ratios. This was not reported to licensing when it occurred. This poses a potential health safety and personal rights risk to children in care.
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Training must be conducted by either District Area Manager or approved trainer/facilitator designated by Kindercare. Meeting agenda and staff signatures in receipt of this training shall be submitted to Licensing no later than the stated POC date of 07/14/2026.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Gilbert Sena
NAME OF LICENSING PROGRAM MANAGER:
Justin Giese
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 06/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 06/30/2026


LIC809 (FAS) - (06/04)
Page: 5 of 9
Document Has Been Signed on 06/30/2026 12:21 PM - It Cannot Be Edited


Created By: Justin Giese On 06/29/2026 at 02:46 PM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804288

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/14/2026
Section Cited
CCR
101223(a)(2)

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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (2)To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This was not met as evidenced by:
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Facility Director was advised to immediately cease use of napping cots for infants under age 1. Staff training and acknowledgement of this stated regulation will be conducted to satisfy proof of corrections.
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Based on observation and interview, on 06/10/2026 LPA observed and recorded information that napping cots were provided and utilized in the toddler room for infants under the age of 1 year. This poses a potential health, safety or personal rights risk to children in care.
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Training must be conducted by either District Area Manager or approved trainer/facilitator designated by Kindercare. Meeting agenda and staff signatures in receipt of this training shall be submitted to Licensing no later than the stated POC date of 07/14/2026.
Type B
07/14/2026
Section Cited
CCR101439.1(b)

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Infant Care Center Sleeping Equipment (b) A crib or portable-crib… shall be provided for each infant who is unable to climb out of a crib.


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Facility Director was advised to immediately cease use of napping cots for infants under age 1 and utilize available cribs within the infant room. Staff training and acknowledgement of this stated regulation will be conducted to satisfy proof of corrections.
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Based on observation and interview, on 06/10/2026 LPA observed and recorded information that napping cots were provided and utilized in the toddler room for infants under the age of 1 year. This poses a potential health, safety or personal rights risk to children in care.
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Training must be conducted by either District Area Manager or approved trainer/facilitator designated by Kindercare. Meeting agenda and staff signatures in receipt of this training shall be submitted to Licensing no later than the stated POC date of 07/14/2026.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Gilbert Sena
NAME OF LICENSING PROGRAM MANAGER:
Justin Giese
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 06/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 06/30/2026


LIC809 (FAS) - (06/04)
Page: 3 of 9
Document Has Been Signed on 06/30/2026 12:21 PM - It Cannot Be Edited


Created By: Justin Giese On 06/30/2026 at 10:18 AM
Link to Parent Document Below:
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804288

DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/30/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
07/14/2026
Section Cited
CCR
101175(b)(1)

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Waivers and Exceptions (b) The Department has the authority to approve the use of alternate concepts, programs, services… (1) Such alternatives shall be carried out with provisions for safe and adequate services…

This was not met as evidenced by:
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Facility Director was advised that terms of approved waivers must be followed at all times. Staff training and acknowledgement of this stated regulation will be conducted to satisfy proof of corrections.
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Based on observation and interview, on 06/10/2026, the toddler room was not operating by approved waiver guidelines by allowing infants under age 1 to nap on cots in the toddler room's activity space. This poses an potential health safety and personal rights risk to children in care.
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Training must be conducted by either District Area Manager or approved trainer/facilitator designated by Kindercare. Meeting agenda and staff signatures in receipt of this training shall be submitted to Licensing no later than the stated POC date of 07/14/2026.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
Gilbert Sena
NAME OF LICENSING PROGRAM MANAGER:
Justin Giese
NAME OF LICENSING PROGRAM ANALYST:
LICENSING PROGRAM ANALYST SIGNATURE:
DATE: 06/30/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:
DATE: 06/30/2026


LIC809 (FAS) - (06/04)
Page: 8 of 9
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

FACILITY EVALUATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364804288
VISIT DATE: 06/30/2026
NARRATIVE
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LPA issued a Notice of Site Visit and verified it was posted in a prominent location at the facility. LPA Giese informed Director, Christa Martines that this report dated 06/30/2026 documents one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risks to the health, safety, or personal rights of children in care.

Also, LPA Giese informed Director, Christa Martinez to provide a copy of this licensing report dated 06/30/2026 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.
NAME OF LICENSING PROGRAM MANAGER: Gilbert Sena
NAME OF LICENSING PROGRAM ANALYST: Justin Giese
LICENSING PROGRAM ANALYST SIGNATURE:

DATE: 06/30/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/30/2026
LIC809 (FAS) - (06/04)
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