364804461-7-27-2020-09-CC-KWIS-BS9UVA-20200807155447

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804461
Report Date: 07/27/2020
Date Signed: 07/27/2020 06:16:27 PM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/20/2020 and conducted by Evaluator Destinee Hogue

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20200420131951

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804461
ADMINISTRATOR:	TAHAN, JULIANA		FACILITY TYPE:	850
ADDRESS:	1609 CALVARY CIRCLE		TELEPHONE:	(909) 798-2987
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92373
CAPACITY:	72	CENSUS: 10	DATE:	07/27/2020
		UNANNOUNCED	TIME BEGAN:	05:20 PM
MET WITH:	Assistant Director Jenny McClanahan		TIME COMPLETED:	06:00 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Personal Rights-Staff member sprayed an unknown liquid on child causing clothing damage
Personal Rights-Staff member inappropriately handled child

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

Due to COVID-19 State of Emergency, on 07/27/2020 at 5:20pm, Licensing Program Analyst (LPA) Destinee Hogue conducted a tele-inspection with Assistant Director Jenny McClanahan via Zoom. The purpose of the tele-inspection is to deliver the findings of the complaint allegations identified below. A 10-day tele-inspection was initiated by LPA Hogue on 04/23/2020. During the initial inspection, LPA Hogue interviewed pertinent parties, reviewed records, conducted facility observations and met with Assistant Director Jenny McClinctock. Present during this tele-inspection were LPA Hogue, Assistant Director Jenny McClanahan, two staff and 10 preschool children. The following was discussed:

Allegations: Staff member sprayed an unknown liquid on child causing clothing damage and a staff member inappropriately handled child.

During the investigation, LPA Hogue made virtual observations of the facility (specially where the incident occurred), reviewed records (including photos), conducted interviews with Director and all other pertinent parties to this investigation. It was reported that there was more than one incident involving a staff member violating the personal rights of a child in care.

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Destinee Hogue	TELEPHONE: (951) 218-5196
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 3

Control Number 09-CC-20200420131951

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804461
	VISIT DATE: 07/27/2020

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

It is alleged that the involved incidents were done with a “malicious intent." It was reported that on 04/07/2020 (approximately), a child was trying to take a nap, when a staff member poked their eyes. The child’s representative reported the incident to Director Juliana Tahan. Director met with the staff member in question and the staff member admitted to touching the child’s eyes softly, attempting to soothe the child to sleep.

Then on Friday, 04/17/2020, the child’s authorized representative arrived at the facility for afternoon pick up. Assistant Director Jenny McClanahan walked the child out of the facility and the child’s representative noticed stains on the back of the child’s t-shirt. The child’s representative asked the child what happened, and the child disclosed that during naptime, he/she was laying down and a staff member walked by and intentionally sprayed an “unknown liquid” on the child. The unknown liquid caused discoloration to the child’s t-shirt.

LPA interviewed involved individuals and it was disclosed that during nap time a staff member was supervising 10 preschool children. The staff member began cleaning the classroom and noticed one child was having difficulty napping. The staff directed the child to sit in the Library Area so that he/she would not disturb other napping children. The child relocated to the directed area and the staff member continued cleaning the classroom. The staff member noticed the red sanitizer spray bottle was low on solution, so they retrieved a new red spray bottle from the facility kitchen. The staff member began spraying the Science Area, then continued spraying other commonly touched surfaces. Once the staff member sprayed the surfaces, he/she used paper towels to wipe down the sprayed areas. The child was playing in the Library Area while the staff member sprayed and wiped down the classroom. According to interviews, the red labeled bottle grabbed from the kitchen sink was labeled “ClickSan Disinfectant/Sanitizer”.

During LPA’s tele-inspection on 04/23/2020, LPA observed one blue labeled “Glass & Multi-Surface Cleaner” spray bottle and one red labeled “ClickSan Disinfectant/Sanitizer” spray bottle being stored under the classroom cabinet. According to interviews conducted, the two bottles identified above are the only spray bottles kept in the classroom and used daily by staff members. Per interviews with involved individuals, the bottles that are stored under the classroom cabinet, do not contain bleach. LPA Hogue was unable to test the spray bottles used the day the incident occurred.

The evidence gathered throughout this investigation reveals that a staff member was monitoring children and utilized their downtime to clean the classroom. The staff member realized the bottle they were using was empty, and they went inside the facility kitchen to retrieve a new bottle. According to interview disclosures, the staff member grabbed a red labeled “ClickSan Disinfectant/Sanitizer” bottle which doesn’t contain bleach. The

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Destinee Hogue	TELEPHONE: (951) 218-5196
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2020

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 09-CC-20200420131951

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804461
	VISIT DATE: 07/27/2020

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

involved child was near the location(s) the staff member was spraying/wiping down, however there is conflicting information whether the staff member in question had a “malicious intent” to spray the child. LPA attempted to interview the involved child and was unsuccessful with her request.

Due to conflicting information found throughout this investigation, the department has determined that although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are deemed UNSUBSTANTIATED.

No deficiencies were cited during this tele-inspection.

Due to COVID-19 State of Emergency, LPA conducted an exit interview via Zoom and provided an email copy of this report to the Assistant Director. LPA Hogue requested the Assistant Director to acknowledge receipt of the email by replying to the sent email. The electronic response from the Assistant Director, will serve as the read receipt of the emailed report. Assistant Director McClanahan understands that a copy of this report must be made available to the public, upon their request, for the next three years. LPA issued a Notice of Site Visit and verified it was posted in a prominent location at the facility before ending the tele-inspection. Assistant Director understands that the Notice of Site Visit must remain posted for the next 30 days.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Destinee Hogue	TELEPHONE: (951) 218-5196
LICENSING EVALUATOR SIGNATURE:	DATE: 07/27/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/27/2020

LIC9099 (FAS) - (06/04)

Page: 3 of 3