364804461-12-7-2023-09-CC-AROS-CZN39W-20240119170350

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364804461
Report Date: 12/07/2023
Date Signed: 12/07/2023 12:40:55 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/25/2023 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20231025145117

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364804461
ADMINISTRATOR:	TAHAN, JULIANA		FACILITY TYPE:	850
ADDRESS:	1609 CALVARY CIRCLE		TELEPHONE:	(909) 798-2987
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92373
CAPACITY:	72	CENSUS: 33	DATE:	12/07/2023
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Juliana Tahan, Director		TIME COMPLETED:	12:45 PM

ALLEGATION(S):

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Staff does not provide adequate supervision resulting in day care child being injured in care (Supervision)
Staff are not reporting incidents to authorized representative (Admission Agreement)

INVESTIGATION FINDINGS:

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On 12/07/2023 at 8:35 AM, Licensing Program Analysts (LPAs) Raymond Moorehead and Elyse Jones arrived at the facility to deliver the findings of the investigation regarding the above allegations. LPAs toured the facility, took a census, and met with Director Juliana Tahan.

During the course of the investigation, LPAs conducted interviews with pertinent individuals and reviewed files/documentation.

It was reported that staff do not provide adequate supervision resulting in day care child being injured in care. During interviews, it was disclosed that staff members are aware and have identified children that have any challenging behaviors. Further, it was disclosed that staff members are also working with children that have challenging behaviors and communicating with their authorized representatives in order to improve their displayed challenging behaviors. During the investigation, LPAs obtained a behavioral and activity log for a child that displays challenging behaviors.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 12/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/07/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20231025145117

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364804461
	VISIT DATE: 12/07/2023

NARRATIVE

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These actions by the facility show that adequate supervision is provided and that the staff are working with children that display challenging behaviors that may harm other children in care. However, the department was unable to identify all pertinent parties for interviews.

It was also reported that staff are not reporting incidents to authorized representative. LPAs received and reviewed documentation of recent incident reports that were signed by the director and parent/authorized representative of the child that was involved in the incident. During interviews, the director and other staff members disclosed the process of reporting incidents to the parent/authorized representative. During these interviews, it was disclosed that when an incident occurs, the staff member will tend to the child, then write up the incident report as soon as possible. Further, it was disclosed that the written incident report will be handed over to the Director, then the Director will review and sign the incident report. Then, the Director will review the incident report with the parent/authorized representative during pick up time, and have them sign it. During interviews, it was also disclosed that if the incident was an injury to the head, or any other serious injury, the authorized representative will be contacted as soon as possible. It is possible that the incident in question was an accident and not significant enough for the child to report to the staff, therefore, no incident was report was written.

Based on information obtained during this investigation through interviews conducted, the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Director.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 12/07/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/07/2023

LIC9099 (FAS) - (06/04)

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