364806056-6-3-2026-09-CC-ANOE-DVDUJD-20260625153722

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364806056
Report Date: 06/03/2026
Date Signed: 06/03/2026 01:58:07 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/05/2026 and conducted by Evaluator Chase Atherton

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260505111436

FACILITY NAME:	PSD/WESTMINSTER HEAD START		FACILITY NUMBER:	364806056
ADMINISTRATOR:	MARIE SOKKAR		FACILITY TYPE:	850
ADDRESS:	720 N. SULTANA AVENUE		TELEPHONE:	(909) 983-0600
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91764
CAPACITY:	70	CENSUS: 17	DATE:	06/03/2026
		UNANNOUNCED	TIME BEGAN:	12:15 PM
MET WITH:	Substitute Director/“Site Supervisor”		TIME COMPLETED:	02:11 PM

ALLEGATION(S):

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Outdoor Activity Space - Not providing outdoor activity space and time

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver final findings for a complaint investigation for the above allegation. LPA met with the Substitute Director (also called the “Site Supervisor” at this site) Donna Gilbertson and informed them of the purpose of visit. LPA Chase Atherton toured the facility and took census at the start of this visit.
During the investigation, LPA gathered information that included: observations, interviews conducted with pertinent parties, records reviewed, and self-reports from the facility.

It was alleged that the facility was not providing outdoor activity space and time.

SEE LIC9099C for a continuation of this report...

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:	DATE: 06/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260505111436

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: PSD/WESTMINSTER HEAD START	FACILITY NUMBER: 364806056
	VISIT DATE: 06/03/2026

NARRATIVE

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Information gathered alleged that the facility conducted construction on 1 of 2 playgrounds and did not let children use the second playground for outdoor activities while the first was closed. Information gathered stated the facility did perform construction on 1 of 2 licensed playgrounds. Information gathered stated that from 2/17/25 to 5/5/2026 the facility did not utilize the second licensed playground for outdoor activity space for children in care. Information gathered that the facility did not obtain a waiver to temporarily waive their requirement to have outdoor activity space.

Other information gathered stated the facility informed licensing before and after construction was completed on the playground. Information gathered stated that the facility provided a room dedicated to gross motor activities for children in care. Information gathered stated children used the room dedicated to gross motor activity to allow children to have active play. Information gathered stated the playground that had construction performed is being utilized by the facility for outdoor activity space at this time.

Based on information gathered, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, CCR 101238.2(a) is being cited on the attached LIC9099D).

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the Substitute Director/“Site Supervisor” Donna Gilbertson. A notice of site visit was given to Substitute Director/“Site Supervisor” Donna Gilbertson and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:	DATE: 06/03/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260505111436

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: PSD/WESTMINSTER HEAD START	FACILITY NUMBER: 364806056
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 06/03/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type B 06/15/2026 Section Cited CCR 101238.2(a)	1 2 3 4 5 6 7	(a) There shall be at least 75 square feet per child of outdoor activity space based on the total licensed capacity. This requirement is not met as evidenced by: Based on interview and record review the licensee did not comply with the section cited above in that during construction on one...	1 2 3 4 5 6 7	Facility agrees to submit a written statement (signed and dated) that details their understanding of this section (CCR 101238.2) and CCR 101175 Waivers and Exceptions to the Department by the POC due date.
	8 9 10 11 12 13 14	playground, the facility did not provide any outdoor activity space for children and did not have a waiver for this requirement. The facility did provide active play space indoors for children during construction. This poses a potential health, safety, and/or personal rights risk to persons in care.	8 9 10 11 12 13 14
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:	DATE: 06/03/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/03/2026

LIC9099 (FAS) - (06/04)

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