364806734-5-6-2026-09-CC-GSEA-DUAP4A-20260521105848

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364806734
Report Date: 05/06/2026
Date Signed: 05/06/2026 03:46:06 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/17/2026 and conducted by Evaluator Justin Giese

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260417145244

FACILITY NAME:	YMCA ARROYO VERDE SCHOOL-AGE SITE		FACILITY NUMBER:	364806734
ADMINISTRATOR:	MALINA ALVAREZ		FACILITY TYPE:	840
ADDRESS:	7701 CHURCH STREET		TELEPHONE:	(909) 735-2609
CITY:	HIGHLAND	STATE: CA	ZIP CODE:	92346
CAPACITY:	60	CENSUS: 24	DATE:	05/06/2026
		UNANNOUNCED	TIME BEGAN:	02:01 PM
MET WITH:	Malina Alvarez		TIME COMPLETED:	03:00 PM

ALLEGATION(S):

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Staff does not treat children with dignity and respect

INVESTIGATION FINDINGS:

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On 05/06/2026 at the time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. LPA met with Facility Director, Malina Alvarez regarding the above listed allegation, which was received on 04/17/2026.

The following was alleged: Staff does not treat children with dignity and respect
It was alleged Staff #1 made inappropriate comments to children in care. The dates, times, or frequency of this allegation were not stated.

On 04/20/2026, LPA made an unannounced visit to the facility for the purpose of initiating this complaint investigation. During this visit, LPA conducted interviews with pertinent individuals pertaining to this complaint. It was disclosed by Facility Director that corroborating incidents regarding Staff #1 had been recently reported to them. To support this claim, LPA was provided documentation dated 04/14/2026, which revealed documented concerns regarding Staff #1’s conduct at the facility.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260417145244

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: YMCA ARROYO VERDE SCHOOL-AGE SITE	FACILITY NUMBER: 364806734
	VISIT DATE: 05/06/2026

NARRATIVE

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LPA made a subsequent unannounced visit to the facility on 04/29/2026 for the purpose of conducting further interviews. It was disclosed by pertinent individuals that Staff #1 has made inappropriate comments towards children in care, specifically regarding the physical characteristics of children. LPA recorded multiple corroborating accounts/witnesses that observed Staff #1 make inappropriate comments around children in care. It was disclosed that Staff #1’s comments caused ridicule, laughter and feelings of sadness.

Based on LPA’s observations, interviews conducted, and records reviewed/obtained, the preponderance of evidence standard has been met, therefore the above listed allegation, Staff does not treat children with dignity and respect, are found to be SUBSTANTIATED. Please see attached LIC9099D pages for Type A deficiency cited during this inspection.

An exit interview was conducted, A copy of this report, LIC811 (confidential names) and appeal rights were given to Director, Malina Alvarez during this inspection on 05/06/2026.

LPA issued a Notice of Site Visit and verified it was posted in a prominent location at the facility. LPA informed Director, Malina Alvarez that this report dated 05/06/2026 documents one Type A citation which shall be posted for 30 consecutive days as there is/are immediate risks to the health, safety, or personal rights of children in care.

Additionally, LPA informed Director, Malina Alvarez to provide a copy of this licensing report dated 05/06/2026 that documents any Type A citations to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A copy of this report, LIC9224 and Appeal Rights (LIC9058) were provided during this inspection.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260417145244

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: YMCA ARROYO VERDE SCHOOL-AGE SITE	FACILITY NUMBER: 364806734
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 05/06/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 05/07/2026 Section Cited CCR 101223(a)(1)	1 2 3 4 5 6 7	101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights (1) To be accorded dignity in his/her personal relationships with staff and other persons. This was not met as evidenced by:	1 2 3 4 5 6 7	Director has agreed to conduct additional training with staff regarding personal rights and professional relationships with children. Training materials and signed staff acknowledgement will be submitted to LPA on or before the stated POC date of 05/07/2026.
	8 9 10 11 12 13 14	Based on observation and interview, Pertinent individuals corroborated Staff #1 made inappropriate comments regarding children’s physical characteristics, causing feelings of ridicule, laughter and sadness. This poses an immediate health/safety and personal rights risk to children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

LIC9099 (FAS) - (06/04)

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