<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364807277
Report Date: 01/09/2026
Date Signed: 01/09/2026 03:16:39 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250929081611
FACILITY NAME:YMCA PRESCHOOL UNIVERSITYFACILITY NUMBER:
364807277
ADMINISTRATOR:ANDREA GUEVARAFACILITY TYPE:
850
ADDRESS:800 EAST LUGONIA AVENUE, STE LTELEPHONE:
(909) 792-0555
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:210CENSUS: 48DATE:
01/09/2026
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:Program Director II Deidra GregoryTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff hit a day care child (Personal Rights)
Facility staff handle day care child in a rough manner (Personal Rights)

INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On the time and date listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to deliver the findings of the investigation regarding the above allegations. Please note that the investigation was started on 09/29/2025. LPA toured the facility, took a census, and met with Program Director II Deidra Gregory.

During the course of the investigation, LPA conducted interviews with pertinent individuals and collected documentation.

It was alleged that facility staff hit a daycare child and that facility staff handled a daycare child in a rough manner. Both allegations pertain to the personal rights of children in care.

Please note that this complaint investigation was conducted in conjunction with a self-reported Unusual Incident Report investigation involving the same subject teacher. Continued on LIC 9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 09-CC-20250929081611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: YMCA PRESCHOOL UNIVERSITY
FACILITY NUMBER: 364807277
VISIT DATE: 01/09/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
 Throughout the course of the investigation, it was confirmed that the subject teacher was terminated from the facility following observations made by administrative staff via video footage. As part of the investigation, LPA conducted interviews with pertinent individuals, and collected/reviewed available documentation relevant to the allegations.

Regarding the allegation that facility staff hit a daycare child, LPA obtained information through
several pertinent interviews that were conducted. During these interviews, consistent information was disclosed indicating that the subject teacher engaged in physical contact toward children in care. Several children were able to provide detailed information in regards to the reported incident.

Regarding the allegation that facility staff handled a daycare child in a rough manner, it was confirmed through facility management that the subject teacher was terminated following review of video footage captured in the classroom. Facility administration reported that the video footage showed the subject teacher handling another child in a rough manner during nap time.

It was reported that the subject teacher was observed pushing a child down onto their sleeping cot. Facility staff stated that the observed conduct was excessive and did not align with the facility’s personal rights policies. Facility administration determined that the conduct warranted termination of the subject teacher.

Additionally, during the course of the investigation, LPA discovered that a child involved in this incident was alleged to have red marks on their arms one day prior to the incident being reported. This information was considered in conjunction with the reviewed evidence.

Based on the information obtained through interviews, facility documentation, and administrative findings, LPA determined that sufficient evidence exists to support the allegation that facility staff handled a daycare child in a rough manner.

Continued on LIC 9099-C.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 6
Control Number 09-CC-20250929081611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: YMCA PRESCHOOL UNIVERSITY
FACILITY NUMBER: 364807277
VISIT DATE: 01/09/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Based on the interviews conducted and documentation collected from LPA's investigation, the preponderance of evidence standard has been met, therefore the above allegations pertaining to Personal Rights have been found to be SUBSTANTIATED.


The facility was cited for violation of Title 22, California Code of Regulations, Section 101223(a)(3) and (2). Please see LIC 9099-D for cited deficiencies.

The Program Director also stated that the facility has already implemented the following actions:



1.) Subject teacher was immediately terminated by the facility, due to observations made
2.) Teacher lunch schedules were adjusted for nap time, to ensure that at least 2 teachers are present at all times
3.) Subject classroom was closed and completely restructured

LPA informed Program Director that this report dated 01/09/2026 documents 2 Type A citations which shall be posted for 30 consecutive days as there were immediate risks to the personal rights of children in care.



Also, LPA informed Program Director to provide a copy of this licensing report dated 01/09/2026 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.


A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. Exit interview conducted and report was reviewed with the Program Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 09-CC-20250929081611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: YMCA PRESCHOOL UNIVERSITY
FACILITY NUMBER: 364807277
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/09/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/12/2026
Section Cited
CCR
101223(a)(3)
1
2
3
4
5
6
7
Title 22 Regulation 101223(a)(3) (Personal Rights) states that the licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain..This requirement was not met as evidenced by:
1
2
3
4
5
6
7
The facility stated that the subject teacher was terminated immediately upon discovery of the incident. The facility agrees to conduct personal rights training for all staff to ensure children’s personal rights are protected at all times, including prohibitions against hitting or any form of physical punishment.
8
9
10
11
12
13
14
Throughout the course of the investigation, it was determined that the subject teacher hit children in care, resulting in children’s personal rights being violated.
8
9
10
11
12
13
14
The facility agrees to submit a agenda and planned date for the training to the Department no later than 01/12/2026. The facility agrees to submit the sign-in sheet for the training once completed, no later than 01/21/2025.
Type A
01/12/2026
Section Cited
CCR
10123(a)(2)
1
2
3
4
5
6
7
Title 22 Regulation 101223(a)(2) (Personal Rights) states that the licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations..This requirement was not met as evidenced by:
1
2
3
4
5
6
7
The facility stated that the subject teacher was terminated immediately upon discovery of the incident. The facility agrees to conduct personal rights training for all staff to ensure appropriate handling of children.
8
9
10
11
12
13
14
Throughout the course of the investigation, it was determined that the subject teacher handled a child in a rough and inappropriate manner during nap time, which was observed through video footage and did not align with the facility’s personal rights policies or appropriate child care practices.
8
9
10
11
12
13
14
The training shall include preventing rough or excessive physical interactions and reinforcing proper nap-time supervision practices. The facility agrees to submit a agenda and planned date for the training to the Department no later than 01/12/2026.
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/29/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250929081611

FACILITY NAME:YMCA PRESCHOOL UNIVERSITYFACILITY NUMBER:
364807277
ADMINISTRATOR:ANDREA GUEVARAFACILITY TYPE:
850
ADDRESS:800 EAST LUGONIA AVENUE, STE LTELEPHONE:
(909) 792-0555
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:210CENSUS: DATE:
01/09/2026
UNANNOUNCEDTIME BEGAN:
10:55 AM
MET WITH:Program Director II Deidra GregoryTIME COMPLETED:
03:30 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Facility staff are not providing day care children with dignity and respect (Personal Rights)
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On the time and date listed above, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to deliver the findings of the investigation regarding the above allegation. LPA toured the facility, took a census, and met with Program Director II Deidra Gregory.

During the course of the investigation, LPA conducted interviews with pertinent individuals and collected documentation.

It was alleged that facility staff failed to provide children in care with dignity and respect. Further, it was alleged that a child’s request to use the restroom was ignored, which reportedly resulted in the child urinating in their clothing.

As part of the investigation, LPA conducted pertinent interviews and collected available documentation relevant to the allegation. Continued on LIC 9099-C.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 09-CC-20250929081611
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: YMCA PRESCHOOL UNIVERSITY
FACILITY NUMBER: 364807277
VISIT DATE: 01/09/2026
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
Throughout the course of the investigation, conflicting information was obtained from the sources interviewed. The information gathered did not consistently corroborate the allegation as reported, and no conclusive evidence was identified to substantiate that the subject teacher intentionally ignored the child’s request or failed to provide the child with dignity and respect as alleged.

This agency has investigated the complaint regarding the above allegation. Based on interviews conducted, documentation reviewed, and the absence of corroborating evidence, the allegation is UNSUBSTANTIATED.

A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation occurred.

No deficiencies were cited in regards to this allegation.

A Notice of Site Visit was provided and must remain posted for 30 days.

Failure to maintain posting as required will result in a civil penalty of $100.00.

An exit interview was conducted, and the report was reviewed with Program Director II Deidra Gregory..
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 01/09/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/09/2026
LIC9099 (FAS) - (06/04)
Page: 6 of 6