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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364807781
Report Date: 05/28/2026
Date Signed: 05/28/2026 02:15:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/30/2026 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260430124508
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364807781
ADMINISTRATOR:AMY HALITFACILITY TYPE:
840
ADDRESS:15928 LOS SERRANOS COUNTRY CLBTELEPHONE:
(909) 606-7744
CITY:CHINO HILLSSTATE: CAZIP CODE:
91709
CAPACITY:42CENSUS: 10DATE:
05/28/2026
UNANNOUNCEDTIME BEGAN:
01:32 PM
MET WITH:Melinda GaskinTIME COMPLETED:
02:28 PM
ALLEGATION(S):
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Personal Rights - Staff does not ensure day care children are provided a safe environment.
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver final findings for a complaint investigation for the above allegation. LPA met with the Director Melinda Gaskin and informed them of the purpose of the visit. LPA Chase Atherton toured the facility and took census at the start of an earlier visit on this same date.
During the investigation, LPA gathered information that included: observations, interviews conducted with pertinent parties, and records reviewed.

It was alleged that Staff does not ensure day care children are provided a safe environment.
Information gathered alleged that staff does not ensure day care children are provided a safe environment.
Information gathered showed that there is a child that has thrown toys and other objects on at least 3 separate occasions between the dates of 4/10/26 and 5/5/26.
SEE LIC9099C for a continuation of this report...
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20260430124508
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364807781
VISIT DATE: 05/28/2026
NARRATIVE
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Information gathered showed that on at least 2 of the 3 occasions other children present were struck by toys and other objects. Information gathered stated that children were fearful during these incidents. Facility records corroborated that during at least 1 incident other children were struck by flying objects.

Other information gathered stated that the facility has successfully prevented the child from throwing objects on other dates. Information gathered stated that the facility takes steps to prevent children from being struck if an object is thrown. Information gathered stated the facility has sought out and obtained resources and tools to reduce the number of times the child throws toys and other objects.

Based on information gathered, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, CCR 101223(a)(2) is being cited on the attached LIC9099D.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the Director Melinda Gaskin. A notice of site visit was given to Director Melinda Gaskin and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20260430124508
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364807781
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/28/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/15/2026
Section Cited
CCR
101223(a)(2)
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(a) The licensee shall ensure that each child is accorded the following personal rights: (2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement is not met as evidenced by:
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Facility agrees to create a detailed plan on how they will meet all children's needs and prevent further incidents of children throwing objects that hit other children. Facility will inform the teachers that work in this program of this plan and the teachers will sign and date a written statement stating they received...
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Based on interview & record review, the licensee did not prevent a child in care from throwing objects that struck other children on at least 3 occasions between the dates of 4/10/26 and 5/5/2026. This poses/posed a potential health, safety, or personal rights risk to persons in care.
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this plan. Facility will submit the plan and written statement to the Department by the POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 05/28/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/28/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 3