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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364808411
Report Date: 12/19/2024
Date Signed: 12/19/2024 09:45:39 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/12/2024 and conducted by Evaluator Justin Giese
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241112170119
FACILITY NAME:SAN ANDREAS CENTERFACILITY NUMBER:
364808411
ADMINISTRATOR:LATASHA KELLEYFACILITY TYPE:
830
ADDRESS:3232 E. PACIFIC STREETTELEPHONE:
(909) 386-2509
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:38CENSUS: 16DATE:
12/19/2024
UNANNOUNCEDTIME BEGAN:
08:45 PM
MET WITH:Sabrina GuzmanTIME COMPLETED:
09:45 PM
ALLEGATION(S):
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Staff handled day care children in care in a rough manner
Staff utilize inappropriate form(s) of punishment with day care children in care
Staff speak to day care children in care in an inappropriate manner
Staff do not adequately supervise day care children in care
Staff do not adhere to proper sanitation practices.
INVESTIGATION FINDINGS:
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On 12/19/2024, at time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of conducting a complaint investigation. The allegations of this complaint was received on 11/12/2024. LPA was granted entry to the facility and met with Lead Teacher, Sabrina Guzman.

The following was alleged: Staff handled day care children in care in a rough manner, Staff utilize inappropriate form(s) of punishment with day care children in care, Staff speak to day care children in care in an inappropriate manner, Staff do not adequately supervise day care children in care and Staff do not adhere to proper sanitation practices.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20241112170119
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: SAN ANDREAS CENTER
FACILITY NUMBER: 364808411
VISIT DATE: 12/19/2024
NARRATIVE
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On undisclosed date(s) or frequency of events, it was alleged facility staff were observed forcefully seating children during meals. Children were said to have stood up or left their seats during meals and staff would push children back down or pick them up and place them back in their seats in a forceful manner. It was stated staff would remove food and toys from children as a form of punishment or place children on time out away from activity. It was stated staff speak to children in a harsh tone or yell at children when they are off task. It was stated children were left unattended on changing tables and highchairs. Staff do not adequately supervise children during outdoor activities, staff are alleged to group and socialize, rather than directly supervise children. It was stated staff do not properly sanitize the changing table nor do they wash their hands after changing children.

On 11/14/2024 LPA made an initial unannounced visit to the facility for the purpose of investigating the allegations made in this complaint. At time of this visit LPA conducted interviews with a total of six staff members as well as made direct observations of the functionality of the facility. LPA made a subsequent unannounced visit to the facility on 11/21/2024, conducting two additional staff interviews as well as noting direct observations of the facility, children in care and staff interactions.

LPA conducted a total of eight staff interviews during this investigation. Staff deny forcefully placing children into their seats during meals or withholding food or toys as a form of punishment. Staff stated all the children are accorded the same time and ability to consume their food. Mealtime is a group activity which all the children participate in. Children are encouraged to stay seated and attentive during meals and are supervised by staff during this process.

Staff stated they do not force children into their seats, if a child removes themselves from the table they are given verbal redirection, staff deny lifting children or placing them into their seats in a forceful manner. Staff stated food and toys are not withheld from children or used as a form of punishment. If a child becomes uninterested in their food, intentionally spills it or begins to play with it, staff will remove the food, clean the area and the child and offer the food items to the child again. Food items are still available for children’s consumption after the allotted meal period.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 12/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/18/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20241112170119
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: SAN ANDREAS CENTER
FACILITY NUMBER: 364808411
VISIT DATE: 12/19/2024
NARRATIVE
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Staff utilize verbal redirection and alternate activities to children as a corrective measure. Staff deny placing children on time outs from activity or speaking to children in a harsh tone. If a child is having a difficult day or is bickering with another child over toys/supplies staff will speak with the child, offer them an alternate activity, or take the child on a brief walk around the facility speaking with them until the child calms and can join the designated activity once again.

Staff deny leaving children unattended during diaper changes or in highchairs during meals. Staff stated the facility has adequate staffed daily and visual observation of children is always provided. Staff deny grouping and socializing during outdoor play and stated the outdoor play area is large and staff spread themselves out to adequately provide visual observations of children at play. Regarding sanitization during diaper changes, staff stated the changing tables are sanitized after each usage, staff wear gloves and wash their hands after all physical interactions with children in this designated area.

Based on interviews conducted, there was conflicting information received during the investigation from what was alleged. This agency has investigated the complaint alleging: Staff handled day care children in care in a rough manner, Staff utilize inappropriate form(s) of punishment with day care children in care, Staff speak to day care children in care in an inappropriate manner, Staff do not adequately supervise day care children in care and Staff do not adhere to proper sanitation practices.

Although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

A NOTICE OF SITE VISIT WAS GIVEN. LEAD TEACHER WAS INSTRUCTED TO POSTED IT IN A PROMINENT LOCATION AT THE FACILITY. THE LICENSEE UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

An exit interview was conducted, A copy of this report and appeal rights were given to the Lead Teacher, Sabrina Gomez on 12/19/2024.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:

DATE: 12/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/19/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5