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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364808468
Report Date: 08/14/2026
Date Signed: 08/14/2026 10:33:25 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/05/2026 and conducted by Evaluator Evelyn Chacon
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260805164126
FACILITY NAME:KALEIDOSCOPE CHILDREN'S CENTERFACILITY NUMBER:
364808468
ADMINISTRATOR:SUZANNE SILVAFACILITY TYPE:
850
ADDRESS:12883 AMETHYST ROADTELEPHONE:
(760) 952-1146
CITY:VICTORVILLESTATE: CAZIP CODE:
92392
CAPACITY:54CENSUS: 0DATE:
08/14/2026
UNANNOUNCEDTIME BEGAN:
09:30 AM
MET WITH:Suzanne SilvaTIME COMPLETED:
10:42 AM
ALLEGATION(S):
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Admission Agreement - Staff did not follow the admission agreement.
INVESTIGATION FINDINGS:
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On August 14th, 2026 at 9:32 AM Licensing Program Analyst (LPA) Evelyn Chacon conducted an unannounced inspection to inititate and conclude a complaint investigation. LPA met with owner Suzanne Silva via telephone and advised her the purpose of the inspection. There was no children in care at the time of the inspection due to the facility has permamently closed.

On August 5, 2026, Community Care Licensing (CCL) received a complaint regarding the following allegation: Staff did not follow the admission agreement. LPA attempted to initiate the complaint in-person on August 13, 2026, and observed the facility had posted signs of closure and no care being provided to children. During the course of the investigation, LPA conducted interviews with relevent parties and record reviews. Information gathered in the investigation identified that the facility closed abruptly on August 4, 2026. Families and CCL were notified on August 3, 2026 that the facility was closing and operations were discontinuing effective on August 4, 2026.
Continued on LIC 9099C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Evelyn Chacon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260805164126
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KALEIDOSCOPE CHILDREN'S CENTER
FACILITY NUMBER: 364808468
VISIT DATE: 08/14/2026
NARRATIVE
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The closure was due to unexpected circumstances the facility encountered that prevented them from meeting the needs of the families they provided service to. Therefore, these circumstances required the facility to stop operations for health and safety of the children. The immediate closure was sudden, not giving families a minimum of 30 calendar days notice to find alternate child care to meet their needs.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, 101219(b)(7), are being documented on the attached LIC9102 Technical Violation.

No deficiencies cited during today inspection.

Exit interview conducted and a copy of this report was provided and explained with Licensee Suzanne Silva.
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Evelyn Chacon
LICENSING EVALUATOR SIGNATURE:

DATE: 08/14/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/14/2026
LIC9099 (FAS) - (06/04)
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