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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809072
Report Date: 01/16/2025
Date Signed: 01/16/2025 10:40:29 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2024 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241108152637
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809072
ADMINISTRATOR:SABRINA KATZFACILITY TYPE:
850
ADDRESS:16149 FOOTHILL BOULEVARDTELEPHONE:
(909) 823-2323
CITY:FONTANASTATE: CAZIP CODE:
92335
CAPACITY:72CENSUS: 40DATE:
01/16/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Sabrina Katz TIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Lack of supervision resulting in daycare eloping.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation regarding the above allegation received by the department on 11/08/2024. As part of this investigation, previous inspections were conducted on 11/12/2024, 12/19/2024 and 01/07/2024. LPA was given access to the facility by the director, Sabrina Katz. LPA discussed the purpose of today’s inspection, and took census, and toured the facility. LPA met with the director to further discuss the complaint allegations and to deliver findings.

It was alleged there was a lack of supervision, resulting in a daycare child eloping. During the investigation, LPA made observations, reviewed relevant documentation, and conducted interviews with pertinent parties. LPA investigated the allegations and gathered the following information:

See LIC 9099C for more details..................
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20241108152637
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809072
VISIT DATE: 01/16/2025
NARRATIVE
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Allegedly, around August of 2024, a child “made it out the front door completely”. It was further alleged staff, from another class, saw the child running towards the door and ran out of their classroom to get the child.

During interviews with pertinent parties, it was stated a child ran out of a classroom to another building. During this time, there was no staff present, resulting in an Absence of Supervision. Furthermore, the subject child ran completely out of the center, from the front entrance/exit door before a staff caught the child’s hand and brought them back into the center.

Based on interviews conducted, the department has determined the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, Title 22, are being cited on the attached LIC9099D.
See LIC9099-D for deficiencies.

LPA Aman Lama informed the Director, Sabrina Katz to provide a copy of this licensing report dated January 16, 2025, that documents any Type A citation(s) to parents/guardians of all children currently enrolled, or newly enrolled by the next business day or the next day the child(ren) is(are) in care. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification and kept on file for 12 months from the date of this report.

Exit interview was conducted with site director, Sabrina Katz. A copy of this report, Notice of Site Visit, and Appeal Rights were provided. A notice of site visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2024 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241108152637

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809072
ADMINISTRATOR:SABRINA KATZFACILITY TYPE:
850
ADDRESS:16149 FOOTHILL BOULEVARDTELEPHONE:
(909) 823-2323
CITY:FONTANASTATE: CAZIP CODE:
92335
CAPACITY:72CENSUS: 40DATE:
01/16/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Sabrina Katz TIME COMPLETED:
11:00 AM
ALLEGATION(S):
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Staff did not notify daycare child’s authorized representative of incident involving daycare child.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation regarding the above allegation received by the department on 11/08/2024. As part of this investigation, previous inspections were conducted on 11/12/2024, 12/19/2024 and 01/07/2024. LPA was given access to the facility by the director, Sabrina Katz. LPA discussed the purpose of today’s inspection, took census, and toured the facility. LPA met with the director to further discuss the complaint allegations and to deliver findings.

It was alleged staff did not notify daycare child’s authorized representative of incident involving daycare child. During the investigation, LPA made observations, reviewed relevant documentation, and conducted interviews with pertinent parties. LPA investigated the allegations and gathered the following information:

See LIC 9099C for more details..................
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20241108152637
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809072
VISIT DATE: 01/16/2025
NARRATIVE
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Allegedly, during the month of January/February 2024, a child placed a hazardous item in their mouth and the child’s mouth had to be cleaned with soap and water; but the child’s authorized representatives were never notified of the incident. Some pertinent parties confirmed the incident occurred; however, other pertinent parties stated the incident never occurred in the facility. LPA was unable to determine whether a child placed a hazardous item in their mouth.

Based on documentation reviewed, and interview conducted, there is conflicting information from what was alleged; therefore, the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the allegation occurred.

An exit interview was conducted with the director, Sabrina Katz. A copy of this report was provided, and a Notice of Site (NOS) Visit was issued.

A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 09-CC-20241108152637
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809072
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/16/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/17/2025
Section Cited
CCR
101229
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Responsibility for Providing Care and Supervision: (1)No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation. This was not met as evidenced by:
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Director agrees to hold a training regarding Responsibility for Providing Care and Supervision. Director will submit an agenda by POC due date and proof of the meeting and signatures of all staff attending at a later date.
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Based on interviews conducted with pertinent parties, a child ran out of a classroom to another building, completely out of the entrance/exit door of the center. During this time, there was no staff present, resulting in an Absence of Supervision. This poses an immediate risk to persons in care.
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There will be an office meeting held at a later time.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5