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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809074
Report Date: 01/16/2025
Date Signed: 01/16/2025 10:19:03 AM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/08/2024 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241108152232
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809074
ADMINISTRATOR:SABRINA KATZFACILITY TYPE:
830
ADDRESS:16149 FOOTHILL BOULEVARDTELEPHONE:
(909) 823-2323
CITY:FONTANASTATE: CAZIP CODE:
92335
CAPACITY:20CENSUS: 9DATE:
01/16/2025
UNANNOUNCEDTIME BEGAN:
08:50 AM
MET WITH:Sabrina Katz TIME COMPLETED:
10:45 AM
ALLEGATION(S):
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Staff did not prevent hand, foot, and mouth disease outbreak.
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude a complaint investigation regarding the above allegation received by the department on 11/08/2024. As part of this investigation, previous inspections were conducted on 11/12/2024 12/19/2024, and 01/07/2025. LPA was given access to the facility by the director, Sabrina Katz. LPA discussed the purpose of today’s inspection, took census, and toured the facility. LPA met with the director to further discuss the complaint allegations and to deliver findings.

It was alleged staff did not prevent hand, foot, and mouth disease (HFMD) outbreak. During the investigation, LPA made observations, reviewed relevant documentation, and conducted interviews with pertinent parties. LPA investigated the allegations and gathered the following information:

See LIC 9099C for more details..................
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20241108152232
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809074
VISIT DATE: 01/16/2025
NARRATIVE
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Reportedly, the centers infant program had an outbreak of HFMD in August/September of 2024. It was alleged the facility did not prevent the outbreak of HFMD by allowing children to return to the facility without a doctor’s note or being symptom free.

During interviews with pertinent parties, it was disclosed the infant classroom had approximately three to four cases of HFMD; however, at one time, all the children in the class were infected. Pertinent parties disclosed when children displayed symptoms of HFMD, the children were allowed back into the classroom the next day, still showing symptoms, with a doctor’s note. Other interviews with pertinent parties disclosed there was never an outbreak of HFMD during that period, or any time during 2024.

Based on interviews conducted, there is conflicting information from what was alleged; therefore, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the allegation occurred.

Exit interview was conducted with site director, Sabrina Katz. A copy of this report and Notice of Site Visit were provided. A notice of site visit must remain posted for 30 consecutive days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 2