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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809087
Report Date: 08/20/2026
Date Signed: 08/20/2026 01:50:15 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2026 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260716080943
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809087
ADMINISTRATOR:CHARMAINE FOREEFACILITY TYPE:
850
ADDRESS:10451 COMMERCE STREETTELEPHONE:
(909) 796-9686
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:72CENSUS: 36DATE:
08/20/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Director Charmain ForeeTIME COMPLETED:
02:00 PM
ALLEGATION(S):
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9
Personal Rights: Staff yell at child(ren) in care
INVESTIGATION FINDINGS:
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On the above date and time Licensing Program Analyst (LPA) Susan Brewer arrived at the facility for the purpose of continuing a complaint investigation for the above allegation and to deliver findings. The LPA was greeted and granted entry into the facility by Janelle Valez. The LPA toured the facility and took a census of 36 children supervised by 4 staff. At approximately 9:30 AM the Director Charmaine Foree arrived to join the investigation.

On 07/22/2026 LPA S. Brewer met with J. Valez and C. Foree to initiate the investigation into a personal rights allegation. The LPA made observations, reviewed facility records and conducted interviews with pertinent parties relevant to the investigation. However, more time was needed to complete the investigation.

During today's investigation the LPA made additional observations, reviewed facility records and conducted interviews with pertinent parties. **********See LIC9099C - Substantiated***********
Substantiated
Estimated Days of Completion: 10
SUPERVISORS NAME: Samuel Lopez
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 7
Control Number 09-CC-20260716080943
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809087
VISIT DATE: 08/20/2026
NARRATIVE
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LIC9099C - Substantiated

It was alleged that a staff yells at children in care. Evidence gathered through records reviewed and interviews with pertinent parties reveal that a subject staff admitted to yelling at daycare children, on an unspecified date. It was also revealed that the subject staff later apologized for their actions when addressed by the agency. The staff is no longer employed at the facility.

The LPA conducted additional interviews with pertinent parties and no immediate risks to persons in care were identified as a result of the incident. Therefore, the LPA determined there was an isolated incident of yelling which was a potential risk to persons in care.

Based on LPA’s observations and interviews which were conducted and record reviews, the preponderance of evidence standard has been met, therefore the above allegation that a staff yelled at daycare children is found to be SUBSTANTIATED. California Code of Regulations, Title 22, divisions 101223(a)(3) Personal Rights are being cited on the attached LIC 9099D.

A deficiency for a Type B violation was issued on today’s date.

No civil penalty was issued on today’s date.

An exit interview was conducted, the report was reviewed with Director Charmaine Foree.

A notice of site visit was given and must remain posted on or immediately adjacent to the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Samuel Lopez
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 7
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
07/16/2026 and conducted by Evaluator Susan Brewer
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20260716080943

FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809087
ADMINISTRATOR:CHARMAINE FOREEFACILITY TYPE:
850
ADDRESS:10451 COMMERCE STREETTELEPHONE:
(909) 796-9686
CITY:REDLANDSSTATE:CAZIP CODE:
92374
CAPACITY:72CENSUS: 36DATE:
08/20/2026
UNANNOUNCEDTIME BEGAN:
08:30 AM
MET WITH:Director Charmain ForeeTIME COMPLETED:
02:00 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights: Staff threw a toy at child in care
INVESTIGATION FINDINGS:
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On the above date and time Licensing Program Analyst (LPA) Susan Brewer arrived at the facility for the purpose of continuing a complaint investigation for the above allegation and to deliver findings. The LPA was greeted and granted entry into the facility by Janelle Valez. The LPA toured the facility and took a census of 36 children supervised by 4 staff. At approximately 9:30 AM the Director Charmaine Foree arrived to join the investigation.

On 07/22/2026 LPA S. Brewer met with J. Valez and C. Foree to initiate the investigation into a personal rights allegation. During today's investigation the LPA made additional observations, reviewed facility records and conducted interviews with pertinent parties.

**********See LIC9099C - Unsubstantiated***********
Unsubstantiated
Estimated Days of Completion: 10
SUPERVISORS NAME: Samuel Lopez
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 7
Control Number 09-CC-20260716080943
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809087
VISIT DATE: 08/20/2026
NARRATIVE
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LIC9099C - Unsubstantiated

It was alleged that a staff threw a toy at child in care on an undisclosed date. Interviews conducted by the LPA with pertinent parties stated they observed an incident of subject staff throwing a toy at a child, however the party provided conflicting details in their statements. Additional interviews conducted by the LPA with pertinent parties did not corroborate the allegation that staff throw toys at children. The LPA did not observe any violations during the investigative tour of the facility.

Follow-up interviews conducted with agency representatives indicate the agency was made aware of an alleged incident of a subject staff throwing a toy at a subject child. However, no supporting evidence was obtained during an internal investigation. Other pertinent parties relevant to the investigation were unavailable for the LPA to interview. Therefore, based on conflicting information gathered through interviews, record review and observation, the allegation was determined to be UNSUBSTANTIATED.

Although the allegation that a staff threw a toy at child in care may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

No deficiency was issued for this allegation.

No civil penalty was issued for this allegation.

An exit interview was conducted, the report was reviewed with Director Charmaine Foree.

A notice of site visit was given and must remain posted on or immediately adjacent to the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Samuel Lopez
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
LIC9099 (FAS) - (06/04)
Page: 4 of 7
Control Number 09-CC-20260716080943
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809087
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/20/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/18/2026
Section Cited
CCR
101223(a)(3)
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101223 Personal Rights (a) The licensee shall ensure that each child is accorded the following... in part (3) To be free from corporal or unusual punishment, infliction of pain, humiliation, intimidation, ridicule, coercion, threat, mental abuse...
This regulation was not met as evidenced by:
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The licensee agrees to ensure personal rights of each child is accorded and can provide proof of training to cover the regulation. The licensee also agrees to provide proof of training curriculum to the department by fax, mail or email, with a statement of understanding the regulation.
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Based on LPA observations, record review, interviews, and by the licensees own admission, evidence indicates a subject staff yelled at the preschool while supervising children, which is a potential risk to the health and safety of persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISOR'S NAME: Samuel Lopez
LICENSING EVALUATOR NAME: Susan Brewer
LICENSING EVALUATOR SIGNATURE:

DATE: 08/20/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/20/2026
LIC9099 (FAS) - (06/04)
Page: 7 of 7