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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809087
Report Date: 06/12/2024
Date Signed: 06/12/2024 03:30:51 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/29/2024 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20240429141249
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809087
ADMINISTRATOR:TRACY BIERMANFACILITY TYPE:
850
ADDRESS:10451 COMMERCE STREETTELEPHONE:
(909) 796-9686
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:72CENSUS: 55DATE:
06/12/2024
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Tracy Bierman, Director and Ann-Marie Schoben, Assistant DirectorTIME COMPLETED:
03:35 PM
ALLEGATION(S):
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Lack of supervision resulted in inappropriate interactions between children in care (Supervision)
INVESTIGATION FINDINGS:
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On 06/12/2024 Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to deliver the findings of the investigation regarding the above allegation. The complaint investigation was initiated on 05/03/2024. LPA met with Director Tracy Bierman and Assistant Director Ann-Marie Schoben. LPA toured the facility, took census, and discussed the following with Director and Assistant Director.

During the course of the investigation, LPA conducted interviews with pertinent individuals and reviewed files/documentation.

It was reported that a lack of supervision resulted in inappropriate interactions between children in care.

Pertinent interviews disclosed that two children were without visual supervision for a short amount of time. It was disclosed that the supervising staff member was occupied with washing children’s hands while an inappropriate interaction occurred between two children, in the bathroom. Continued on LIC9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20240429141249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809087
VISIT DATE: 06/12/2024
NARRATIVE
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 It was also disclosed that one child in the bathroom started yelling as the other child ran out of the bathroom. Further, it was disclosed that this was when the staff member then was visually able to see both children in care. During the complaint inspection, LPA observed two separate bathrooms with one toilet each. Each bathroom has its own barn-like doors, where a teacher can see over them. LPA informed the facility that according to Title 22 Regulations, visual supervision must be provided to children at all times.

Based on interviews of pertinent individuals that were conducted, and a review of additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

LPA informed Director and Assistant Director that this report dated 06/12/2024 documents one Type A citation which shall be posted for 30 consecutive days as there was an immediate risk to the health, safety, or personal rights of children in care.

Also, LPA informed the Director and Assistant Director to provide a copy of this licensing report dated 06/12/2024 that documents any Type A citation to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

An exit interview was conducted with the Director and Assistant Director, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site Visit (LIC 9213) was issued. The Notice of Site Visit shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit must remain posted for 30 consecutive days. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years. See LIC 9099-D for cited deficiency.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20240429141249
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809087
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 06/12/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
06/13/2024
Section Cited
CCR
101229(a)(1)
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101229 - Responsibility for Providing Care and Supervision
(a) The licensee shall provide care and supervision as necessary to meet the children's needs.
(1) No child(ren) shall be left without the supervision of a teacher at any time, except as specified in Sections 101216.2(e)(1) and 101230(c)(1). Supervision shall include visual observation.
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Director agrees to submit a written statement that demonstrates how the facility plans on providing adequate visual supervision for all children in care, at all times, moving forward. Director agrees to submit plan of correction to LPA via email by 06/13/2024 by 5:00 PM. Email: Raymond.Moorehead@dss.ca.gov
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Based on record review, the facility did not comply with the section cited above. Pertinent interviews disclosed that two children were briefly left unsupervised leading to an inappropriate action occurring in the bathroom. This posed an immediate health, safety and personal rights risk to persons in care.
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Director also agrees to conduct a training/meeting with staff members, regarding the responsibility to provide appropriate supervision. Director agrees to submit a copy of the training/meeting’s agenda to LPA by the POC due date. Director also agrees to submit a copy of the sign-in sheet once the meeting is completed.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 06/12/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 06/12/2024
LIC9099 (FAS) - (06/04)
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