364809087-4-22-2020-09-CC-KWIS-BPBV42-20200505160533

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364809087
Report Date: 04/22/2020
Date Signed: 04/22/2020 09:45:17 AM

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2020 and conducted by Evaluator Sharleen Robinson

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20200319121732

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364809087
ADMINISTRATOR:	BRITTANY MCGUIRE		FACILITY TYPE:	850
ADDRESS:	10451 COMMERCE STREET		TELEPHONE:	(909) 796-9686
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	72	CENSUS: 45	DATE:	04/22/2020
		ANNOUNCED	TIME BEGAN:	08:30 AM
MET WITH:	Alisa Holtegaard, assistant director		TIME COMPLETED:	09:00 AM

ALLEGATION(S):

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Personal rights: a day care child sustained unexplained injury.

INVESTIGATION FINDINGS:

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Due to COVID-19, Licensing Program Analyst (LPA) Sharleen Robinson conducted a Tele-inspection with assistant Director, Alisa Holtegaard for the purpose of delivering findings of this complaint that was initiated April 15, 2020. LPA met with assistant Director Alisa Holtegaard, via Skype, per the director there were 45 children in care. It was alleged that a child sustained unexplained injury.

During the investigation, LPA Robinson reviewed facility documentation, conducted interviews via Skype with relevant individuals pertinent to this investigation. It was alleged that on or about March 10, 2020, a child was dropped off at the facility at approximately 8:30 am and was picked up at 3:30 pm. When the child was picked up, staff told the child’s representative, the child was "too rubbed" meaning the child had loose and/or watery bowels during the day, information obtained reported the child had diarrhea. It was also reported, the child’s representative took the child to their pediatrician on or about March 10, 2020 because the child did not want to be touched and when their diaper was taken off, the representative noticed that the child appeared to have a scratch on their buttocks. It was alleged that a staff member with long pointed fingernails scratched the child’s buttocks during diaper changes. LIC9099C for the remainder of the report

Unsubstantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2020

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20200319121732

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364809087
	VISIT DATE: 04/22/2020

NARRATIVE

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During staff interviews, LPA learned on or about March 10, 2020 a child had “diarrhea”, the child’s diaper log revealed that staff changed the child’s diaper several times that day due to “diarrhea”. On or about March 10, 2020, the child was picked up by their representative at approximately 3:30 pm, it was disclosed that staff advised the child’s representative that the child had “diarrhea” and as a result the child’s bottom was red. Staff admitted to their nails being long, however staff deny scratching the child. An internal investigation was conducted by the facility, it was disclosed that staff nails were checked for sharpness, and length. But, it was reported that although some staff fingernails were long, they did not appear to be sharp.

During other interviews with pertinent individuals, LPA learned on or about March 10, 2020 the child’s representative took the child to their pediatrician and the pediatrician reportedly diagnosed the child with a diaper rash.

There were conflicting statements regarding the child sustaining an unexplained injury. Although the allegation may have happened or is valid, there is no preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is deemed unsubstantiated at this time.

An exit interview was conducted via Skype, notice of site visit posted and verified via Skype. LPA Robinson provided the director with a copy of this report via email with an electronic “read receipt” . The electronic read receipt of the emailed report acknowledges receipt of this report and appeal rights. A copy of this report was emailed to the Assistant Director during this Tele-inspection on April 22, 2020.

SUPERVISOR'S NAME: Kimberly Williams	TELEPHONE: (951) 248-0228
LICENSING EVALUATOR NAME: Sharleen Robinson	TELEPHONE: (951) 233-7183
LICENSING EVALUATOR SIGNATURE:	DATE: 04/22/2020

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/22/2020

LIC9099 (FAS) - (06/04)

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