364809087-3-12-2025-09-CC-AROS-DES29D-20250314171142

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364809087
Report Date: 03/12/2025
Date Signed: 03/12/2025 02:11:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
12/20/2024 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20241220170151

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364809087
ADMINISTRATOR:	TRACY BIERMAN		FACILITY TYPE:	850
ADDRESS:	10451 COMMERCE STREET		TELEPHONE:	(909) 796-9686
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	72	CENSUS: 52	DATE:	03/12/2025
		UNANNOUNCED	TIME BEGAN:	01:05 PM
MET WITH:	Director Tracy Bierman and Assistant Director Ann-Marie Schoben		TIME COMPLETED:	02:10 PM

ALLEGATION(S):

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Staff handled child in care in a rough manner (Personal Rights)
Facility is not following diapering procedures (Personal Rights)

INVESTIGATION FINDINGS:

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On 03/12/2025, Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to conclude a complaint investigation which was initiated on 12/27/2024. LPA met with Director Tracy Bierman and Assistant Director Ann-Marie Schoben, toured the facility, took census, and discussed the following.

During the investigation, LPA made observations, reviewed pertinent documentation, and conducted interviews with pertinent individuals.

It was alleged that staff handled a child in care in a rough manner and that the facility is not following diapering procedures.

Pertaining to a staff member handling a child in a rough manner, it was alleged that a teacher placed their hand on the forehead of a child as they were attempting to run outside of the classroom.
Continued on LIC 9099-C.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2025

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20241220170151

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364809087
	VISIT DATE: 03/12/2025

NARRATIVE

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Further, it was stated that as a result of the teacher’s action, the child started to cry. However, other pertinent individuals stated that the teacher put their hand out, in order to block the child from running out of the classroom. The interviews disclosed that there was no intention to hurt the child, but to stop them from exiting the classroom, for safety. Child interviews were attempted; however, due to age and limited language abilities, children were unable to qualify for interviews.

Pertaining to the facility not following diapering needs, it was reported that the child would come home with a clean diaper but would have “dried pieces of poop” on their skin. Pertinent interviews disclosed that the teachers change diapers every two hours and checks for diaper changes about five times per day. Interviews also disclosed that teachers keep track of diaper changes on diaper change charts for each child in care. It was also stated that the diaper charts are kept on paper and then inputted into the facility’s tablet.

Throughout the course of the investigation, the Department has received conflicting statements for both allegations of Personal Rights.

This agency has investigated the complaint regarding the above allegations. Based on the interviews conducted and documentation collected, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

No deficiencies were cited during this inspection.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Tracy Bierman, Director.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 03/12/2025

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/12/2025

LIC9099 (FAS) - (06/04)

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