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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809088
Report Date: 11/19/2024
Date Signed: 11/19/2024 04:52:51 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/19/2024 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241119153425
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809088
ADMINISTRATOR:TRACY BIERMANFACILITY TYPE:
830
ADDRESS:10451 COMMERCE STREETTELEPHONE:
(909) 796-9686
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:24CENSUS: 19DATE:
11/19/2024
UNANNOUNCEDTIME BEGAN:
11:50 AM
MET WITH:Tracy Bierman (Director) and Ann-Marie Schoben (Assistant Director)TIME COMPLETED:
05:00 PM
ALLEGATION(S):
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Staff used an inappropriate form of a discipline towards a child in care (Personal Rights)
INVESTIGATION FINDINGS:
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On 11/19/2024, Licensing Program Analyst (LPA) Raymond Moorehead and Licensing Program Manager (LPM) Aaron Ross arrived at the facility to conclude a complaint investigation which was initiated on 09/25/2024. LPA and LPM met with Director Tracy Bierman and Assistant Director Ann-Marie Schoben, toured the facility, took census, and discussed the following.

During the investigation, LPA reviewed pertinent documentation and conducted interviews with pertinent individuals.

It was alleged that staff used an inappropriate form of a discipline towards a child in care. It was stated that a child spilled yogurt on the table and was swirling it around with their finger. Further, it was stated that as a result of this, a teacher went to the child and smeared the child's face in the yogurt.

Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20241119153425
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809088
VISIT DATE: 11/19/2024
NARRATIVE
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Throughout the course of the investigation, LPA received conflicting statements regarding the identification of the subject child and witnesses of the alleged incident.

Also, there was insufficient details provided to LPA surrounding the events of the alleged incident.

Further, some interviews disclosed that the alleged incident was intended to be a playful and friendly gesture. Also, some interviews disclosed that the alleged incident occurred due to frustration with the child.

Due to age and limited language abilities, children were unable to qualify for interviews. LPA was not able to conduct children interviews.

Further, LPA was unable to conduct interviews with all pertinent parties, due to a lack of availability.

This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted and documentation collected, the allegations are UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

No deficiencies were cited during this inspection.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Tracy Bierman, Director and Ann-Marie Schoben, Assistant Director.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 11/19/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/19/2024
LIC9099 (FAS) - (06/04)
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