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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364809088
Report Date: 11/26/2025
Date Signed: 11/26/2025 02:23:58 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/10/2025 and conducted by Evaluator Raymond Moorehead
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20251110154533
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364809088
ADMINISTRATOR:TRACY BIERMANFACILITY TYPE:
830
ADDRESS:10451 COMMERCE STREETTELEPHONE:
(909) 796-9686
CITY:REDLANDSSTATE: CAZIP CODE:
92374
CAPACITY:24CENSUS: 12DATE:
11/26/2025
UNANNOUNCEDTIME BEGAN:
11:45 AM
MET WITH:Director Charmaine Foree and Assistant Director Janelle VelezTIME COMPLETED:
02:40 PM
ALLEGATION(S):
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Infant sustained unexplained injury while in care (Supervision)
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Raymond Moorehead arrived at the facility to deliver the findings of the investigation regarding the above allegation. The complaint investigation was initiated on 11/14/2025. LPA met with Director Charmaine Foree and Assistant Director Janelle Velez. LPA toured the facility, took census, conducted follow up interviews, and discussed the following with Director and Assistant Director.

During the course of the investigation, LPA conducted interviews with pertinent individuals, made observations, and collected pertintent documentation. It was reported that the an infant sustained a unexplained injury while in care. Further, it was reported that the subject infant was observed with a bruised black eye and scratch on the bruise. Lastly, it was stated that facility staff were unable to report what happened with the subject infant.

Continued on LIC9099-C.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20251110154533
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809088
VISIT DATE: 11/26/2025
NARRATIVE
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LPA reviewed documentation that showed bruising on the subject infant's face. LPA also reviewed a picture that was taken by the facility of the subject infant before nap time. It was documented that this photo did not show the subject infant having a bruise. However, interviews disclosed that another infant teacher observed the bruising on the subject child after nap time. It was also disclosed that the bruise was observed on the subject infant at pick up time as well.

Staff interviews consistently were unable to provide context or a explanation for what happened to the subject infant and what caused the reported bruising. Staff interviews consistently stated that during nap time, there was no crying or signs of distress from the subject infant. Overall, no one was able to explain the cause of the bruising, which proves the reported allegation to be true.

Based on interviews of pertinent individuals that were conducted, and observations that were made, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.


A copy of this report must be made available for the next three years.

See LIC 9099-D for cited deficiency.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20251110154533
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364809088
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
12/05/2025
Section Cited
CCR
101429(a)(1)
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101429 - Responsibility for Providing Care and Supervision for Infants
(1) Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times.
This requirement is not met as evidenced by:
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Facility has already implemented a new "body check" policy for all infant and toddler children. It was stated that this new policy requires teachers to conduct further body checks of children during diaper changes, to check for bruises. It was also stated that the facility moved furniture in the toddler class.
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During pertinent interviews, it was found that no staff was able to explain the cause of the bruising, which proves the reported allegation to be true.
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Facility also agrees to conduct a supervision training for all infant and toddler teachers. The training shall include the understanding of constant supervision for children, including nap time. Facility agrees to submit the plan of correction to the Department by 12/05/2025, by 5:00 PM.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:

DATE: 11/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 3