364809088-3-30-2023-09-CC-AROS-CSZ339-20230620175309

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364809088
Report Date: 03/30/2023
Date Signed: 03/30/2023 09:02:50 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/20/2023 and conducted by Evaluator Rachel Zeron

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230320152458

FACILITY NAME:	KINDERCARE LEARNING CENTER		FACILITY NUMBER:	364809088
ADMINISTRATOR:	CHRISTINA LAMBAREN		FACILITY TYPE:	830
ADDRESS:	10451 COMMERCE STREET		TELEPHONE:	(909) 796-9686
CITY:	REDLANDS	STATE: CA	ZIP CODE:	92374
CAPACITY:	24	CENSUS: 18	DATE:	03/30/2023
		UNANNOUNCED	TIME BEGAN:	09:15 AM
MET WITH:	Christina Lambaren		TIME COMPLETED:	02:00 PM

ALLEGATION(S):

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Child wandered out of the classroom on to the playground unsupervised.

INVESTIGATION FINDINGS:

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On 03/30/2022, Licensing Program Analyst (LPA) Rachel Zeron arrived at the facility to conduct a 10 day complaint visit initiated on 03/20/2023 concerning the above allegation. During the visit, LPA Zeron took a census of the children present, and this time met with Director Christina Lambaren to discuss the complaint allegations. Based on all the information obtained, the following is the outcome of the investigation regarding the allegation:

During the investigation, LPA made observations, conducted interviews with staff and all other relevant individuals pertinent to this investigation. It is alleged that on or about March 16, 2023 a child was found wandering on the Pre Kindergarten playground unsupervised for anywhere between 30 seconds and 5 minutes. Staff 1 (S1) was conducting circle time in the Pre Kindergarten classroom when a child that was looking out the window spotted the subject child on the playground alone. The child informed S1 and S1 went out to the playground and took the subject child back to the infant classroom. Interviews revealed that the door leading outside of the infant classroom to the playground areas was broken.

Substantiated

Estimated Days of Completion:

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951)320-2023
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 03/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230320152458

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364809088
	VISIT DATE: 03/30/2023

NARRATIVE

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Responsible Parties would utilize that door to drop off and pick up children, the door was missing a spring and would not close properly when opened/closed. According to interviews the door had been broken since 03/08/2023, Director verified that the technician had been out on 03/28/2023 to inspect the door and LPA observed the technician out at the facility on today's date as well.

Based upon the information gathered and interviews conducted, the preponderance of evidence standard has been met, and therefore, the allegation, Staff left infant unattended in classroom is found to be SUBSTANTIATED.

See LIC 9099D for deficiency cited. A an "Immediate $500" civil penalty was assessed for Lack of Supervision. A citation for reporting requirements will be cited on a separate report, for failure to report the incident to CCLD within 10 days.

An exit interview was conducted, and a copy of this report was reviewed and provided to the Director, Christina Lambaren . Appeal rights were discussed and provided during the exit interview.

A notice of site visit was given and must remain posted for the next 30 days.

Director must have parents of all current and any newly enrolled infants within the next 12 months, complete the Parent Notification Requirements form LIC 9224, and place the completed form in the child’s facility file. A civil penalty of $100 per violation will be assessed for noncompliance.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951)320-2023
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 03/30/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2023

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230320152458

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: KINDERCARE LEARNING CENTER	FACILITY NUMBER: 364809088
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 03/30/2023

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 03/31/2023 Section Cited CCR 101429(a)(1)	1 2 3 4 5 6 7	Responsibility for Providing Care and Supervision for Infants: In addition to Section 101229, the following shall apply: Each infant shall be constantly supervised and under direct visual observation and supervision by a staff person at all times. This requirement was not met as evidenced by:	1 2 3 4 5 6 7	Director agrees to have the door fixed today will send proof today. inservice with staff scheduled on 4/22 will include supervision. Roster will be be submitted to LPA upon completion
	8 9 10 11 12 13 14	Based on interviews conducted and observations made by LPA, child was able to leave the classroom unattended and wander to the playground where the child was found by another teacher. This is an immediate risk to the health and safety of children in care.	8 9 10 11 12 13 14
	1 2 3 4 5 6 7		1 2 3 4 5 6 7
	1 2 3 4 5 6 7		1 2 3 4 5 6 7

Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISOR'S NAME: Aaron Ross	TELEPHONE: (951)320-2023
LICENSING EVALUATOR NAME: Rachel Zeron	TELEPHONE: (951) 782-4200
LICENSING EVALUATOR SIGNATURE:	DATE: 03/30/2023

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/30/2023

LIC9099 (FAS) - (06/04)

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