364811521-12-3-2024-09-CC-AROS-DCZS2A-20250117122914

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364811521
Report Date: 12/03/2024
Date Signed: 12/03/2024 01:47:51 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/24/2024 and conducted by Evaluator Raymond Moorehead

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20241024093857

FACILITY NAME:	CRAFTON HILLS COLLEGE, CHILD DEVELOPMENT CENTER		FACILITY NUMBER:	364811521
ADMINISTRATOR:	HEATHER R. STEPHENS		FACILITY TYPE:	850
ADDRESS:	11711 SAND CANYON ROAD		TELEPHONE:	(909) 389-3400
CITY:	YUCAIPA	STATE: CA	ZIP CODE:	92399
CAPACITY:	64	CENSUS: 28	DATE:	12/03/2024
		UNANNOUNCED	TIME BEGAN:	08:50 AM
MET WITH:	Deanna Brown, Director		TIME COMPLETED:	01:55 PM

ALLEGATION(S):

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Due to lack of supervision, children are hurting other children (Supervision)

INVESTIGATION FINDINGS:

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On 12/03/2024, Licensing Program Analyst (LPA) Raymond Moorehead and Licensing Program Manager (LPM) Aaron Ross arrived at the facility to conclude a complaint investigation which was initiated on 10/29/2024. LPA and LPM met with Director Deanna Brown, toured the facility, took census, conducted interviews, and discussed the following.

During the investigation, LPA and LPM made class observations, reviewed pertinent documentation, and conducted interviews with pertinent individuals.

It was alleged that due to lack of supervision, children are hurting other children. Further, it was reported that there is a child in the class in which is hurting other children in care.

Throughout the course of the investigation, LPA and LPM received conflicting statements surrounding details regarding children that display aggressive behaviors towards other children.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 12/03/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20241024093857

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: CRAFTON HILLS COLLEGE, CHILD DEVELOPMENT CENTER	FACILITY NUMBER: 364811521
	VISIT DATE: 12/03/2024

NARRATIVE

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During staff interviews, staff members were able to identify children that display aggressive behaviors. Staff was able to disclose and identify methods of preventative and correction action for aggressive behaviors that take place at the facility. Further, Director was able to provide LPA and LPM with documentation of a behavior report and plan. Director also mentioned that the facility has used outside services, in order to help with the display of aggressive behaviors.

During other pertinent interviews LPA and LPM received conflicting statements. Some of the pertinent interviews stated there is a child that hurts other children. At the same time, some of the pertinent interviews disclosed that the child mentioned does not hurt other children.

Further, those who stated that there was a child who hurts other children stated that in the event of the incident, teachers would intervene and talk with the child if they hurt a friend.

The Department was unable to determine if all incidents were observed by staff members or not.

This agency has investigated the complaint regarding the above allegation. Based on the interviews conducted and documentation collected, the allegation is UNSUBSTANTIATED. A finding of unsubstantiated means, although the allegations may have happened, or are valid, there is not a preponderance of the evidence to prove the allegations occurred.

No deficiencies were cited during this inspection.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.

Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with Deanna Brown, Director.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Raymond Moorehead
LICENSING EVALUATOR SIGNATURE:	DATE: 12/03/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/03/2024

LIC9099 (FAS) - (06/04)

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