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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364812241
Report Date: 12/12/2024
Date Signed: 12/12/2024 10:09:32 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/06/2024 and conducted by Evaluator Aman Lama
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20241106091345
FACILITY NAME:VILLARREAL FAMILY CHILD CAREFACILITY NUMBER:
364812241
ADMINISTRATOR:VILLARREAL, DORAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 350-3617
CITY:FONTANASTATE: CAZIP CODE:
92337
CAPACITY:14CENSUS: 5DATE:
12/12/2024
UNANNOUNCEDTIME BEGAN:
08:40 AM
MET WITH:Dora Villarreal, licensee, Lia Villarreal, assistantTIME COMPLETED:
10:25 AM
ALLEGATION(S):
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Licensee did not provide a safe environment for child
Licensee did not prevent inappropriate interactions between children
Licensee did not report incidents to appropriate parties
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude an investigation regarding the above complaint received on 11/06/2024. LPA was given access to the facility by the licensee, Dora Villarreal. LPA discussed the purpose of today’s visit, took census, and toured the facility.
LPA met with the licensee to further discuss the complaint allegations and deliver findings.
During the investigation inspection conducted at the facility on 11/06/2024, LPA gathered information and interviewed pertinent parties. It was alleged that (1) Licensee did not provide a safe environment for child, (2) Licensee did not prevent inappropriate interactions between children, and (3) Licensee did not report incidents to appropriate parties.

The following information was collected during the investigation:
SEE 9099C........
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 09-CC-20241106091345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: VILLARREAL FAMILY CHILD CARE
FACILITY NUMBER: 364812241
VISIT DATE: 12/12/2024
NARRATIVE
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It was alleged that the licensee did not provide a safe environment for a child, the licensee did not prevent inappropriate interactions between children, and that licensee did not report incidents to appropriate parties.

During interviews with pertinent parties, it was disclosed that on or about 11/05/2024, there was a verbal dispute between two adults in the home. This dispute involved adults yelling during daycare operating hours, with daycare children present while this dispute was taking place. The licensee did not remove the children and/or remove the issue from the home, meaning she did not provide a safe environment for the children in care.

Additionally, there are two children at the daycare who constantly fight with, hit, and throw toys at one another, as well as the other daycare children. Multiple pertinent parties shared that the two children who are constantly fighting with, hitting, and throwing toys at one another, also fight with, hit, and throw toys at the other daycare children. During interviews with pertinent parties, it was disclosed the licensee does not do anything to prevent the above-mentioned inappropriate actions between the children from occurring.

Furthermore, there is a family dog in the home that is around the children. It was alleged licensee did not report incidents to appropriate parties. Pertinent parties disclosed being bit by this family dog. Pertinent parties also disclosed several incidents involving the family dog that were never reported to licensing. Pertinent parties stated there have been incidents where the family dog bit children; however, no reports were made to the department.

Based on interviews with pertinent parties, the preponderance of evidence standard has been met, therefore the allegations is found to be SUBSTANTIATED. California Code of Regulations (Title 22, Division 12) are being cited. -See LIC9099D.

LPA Aman Lama informed the licensee, Dora Villarreal to provide a copy of this licensing report dated 12/12/2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled, or newly enrolled by the next business day or the next day the child(ren) is(are) in care. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification and kept on file for 12 months from the date of this report.

LPA Aman Lama informed licensee, Dora Villarreal that this report dated 12/12/2024 document(s) (1) Type A citation(s) which shall be posted for 30 consecutive days as there is(are) immediate risk(s) to the health, safety, or personal rights of children in care.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 09-CC-20241106091345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: VILLARREAL FAMILY CHILD CARE
FACILITY NUMBER: 364812241
VISIT DATE: 12/12/2024
NARRATIVE
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An exit interview was conducted with the Licensee, Dora Villarreal. Appeal Rights were discussed and issued, and a copy of this report was provided. LPA also provided and discussed the Children's Personal Rights Regulations with licensee and printed a Notice of Site visit. Upon receipt of this report, the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty.

A copy of this report shall be made available upon request for the next three years.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Citations on this Visit Report are Under Appeal!

Control Number 09-CC-20241106091345
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: VILLARREAL FAMILY CHILD CARE
FACILITY NUMBER: 364812241
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 12/12/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Under Appeal
Type A
12/13/2024
Section Cited
CCR
102423(a)(2)
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(a)Each child receiving services from a family childcare home shall have certain rights that shall not be waived or abridged by the licensee regardless of consent or authorization from the child's authorized representative. These rights include, but are not limited to, the following: (2) to receive
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Licensee agrees to read through the personal rights regulations and submit a detailed written understanding of the regulations. Office meeting to follow.
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safe, healthful,& comfortable accommodations,furnishings& equipment.
During the investigation, it was disclosed that Licensee did not provide a safe environment for child &Licensee did not prevent inappropriate interactions between children. This poses an immediate health &safety
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risk to children in care.
Under Appeal
Type B
12/27/2024
Section Cited
CCR
102416.2(b)
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(b) The licensee shall report to the Department any of the events as specified in Health and Safety Code Sections 1597.467(b)(1)(A) through (b)(1)(C) that occur during the operation of the family child care home. During the investigation, it was disclosed that licensee did not report
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Licensee was provided with the regulations for Reporting Requirements. Licensee agrees to submit a detailed written understanding of reporting requirements.
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incidents to appropriate parties, including authorized representatives and the department. This poses a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:

DATE: 12/12/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/12/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6