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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364812754
Report Date: 10/12/2023
Date Signed: 10/12/2023 02:40:29 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
09/18/2023 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230918142033
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364812754
ADMINISTRATOR:ASHLEY RAWLSFACILITY TYPE:
850
ADDRESS:11249 BASELINE AVENUETELEPHONE:
(909) 581-0944
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:100CENSUS: 96DATE:
10/12/2023
UNANNOUNCEDTIME BEGAN:
02:05 PM
MET WITH:Brenda Sandoval/assistant directorTIME COMPLETED:
03:09 PM
ALLEGATION(S):
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Facility staff left daycare child in soiled clothing.
INVESTIGATION FINDINGS:
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On 10/12 23 at 2:05 pm, Licensing Program analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with Brenda Sandoval and was granted access into the facility. LPA toured the facility and took a census.

Allegation: Facility staff left daycare child in soiled clothing.

It was alleged a daycare child was left in soiled clothing. LPA interviewed all pertinent parties, including staff, toured the facility, and reviewed documentation.
Staff stated they log all diaper changes on their “KinderCare app”. Staff stated the information logged can be seen by parents on the same app. Staff stated diapers are checked every hour, changed every two hours, or as needed. Staff stated every diaper check is logged in the app.

(Cont on 9099C)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISOR'S NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20230918142033
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364812754
VISIT DATE: 10/12/2023
NARRATIVE
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Staff stated they do their best to change the diapers before pick -up time as a courtesy to the parents.
LPA received and reviewed diaper logs for four children. LPA received and reviewed sign in and out sheets for four children. After reviewing the documents, LPA noted there were times when diaper changes were not logged. Staff stated there are times the app is not working properly, and diaper changes are not logged.

Based on interviews conducted and documentation received, there is conflicting information from what was alleged. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.


Exit interview conducted with assistant director, report, appeal rights and notice of site visit issued.

Notice of site visit must be posted for 30 days.

SUPERVISOR'S NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 10/12/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/12/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 4