Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364812754
Report Date: 11/30/2017
Date Signed: 11/30/2017 09:34:20 AM


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2017 and conducted by Evaluator Sharleen Robinson
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20171114141837
FACILITY NAME:KINDERCARE LEARNING CENTERFACILITY NUMBER:
364812754
ADMINISTRATOR:JACLEEN RUCKERFACILITY TYPE:
850
ADDRESS:11249 BASELINE AVENUETELEPHONE:
(909) 581-0944
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:90CENSUS: 45DATE:
11/30/2017
UNANNOUNCEDTIME BEGAN:
09:03 AM
MET WITH:Director, Jacleen RuckerTIME COMPLETED:
09:45 AM
ALLEGATION(S):
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License- the facility Director is not present at the facility enough to respond to parent's concerns.

Ratios- Facility is out of ratio.
INVESTIGATION FINDINGS:
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Licensing Program Analysts (LPAs) Sharleen Robinson and Gilbert Sena arrived at the facility to follow up on a complaint investigation that was initiated November 17, 2017. LPAs met with Director Jacleen Rucker. A census was taken; the facility was toured. It was alleged that the facility is out of ratio and that the facility Director is not present at the facility enough to respond to parent's concerns.

During the course of the investigation, LPA Robinson conducted interviews with staff, and all other relevant individuals pertinent to this investigation. The Director stated she and the Assistant Director rotate their schedules occasionally, one will open and the other will close. Furthermore, the Director does leave the center at times to help out at another center, but when she is away the Assistant Director or a lead teacher is always there to cover in her absence.

See LIC9099C for the remainder of the report>>>>>>>>>>>>>>>>>

Unsubstantiated
Estimated Days of Completion:
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951) 784-4200
LICENSING EVALUATOR NAME: Sharleen RobinsonTELEPHONE: (951) 782-4954
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2017
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 09-CC-20171114141837
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)
CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: KINDERCARE LEARNING CENTER
FACILITY NUMBER: 364812754
VISIT DATE: 11/30/2017
NARRATIVE
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There were conflicting statements; per some staff members who were interviewed, the facility is sometimes out of ratio for a few minutes or so, however the Director always sends someone to cover, and the Director is at the facility most of the time, however she does rotate her schedule, she either opens or close. Other staff members who were interviewed stated; the facility is always within ratio and extra staff is always present to cover, and the Director is always present at the facility.

During parent interviews there were conflicting statements; per some of the parents who were interviewed, in the mornings they have seen up to fifteen children in one classroom under the supervision of one teacher, and they don’t always see the Director or Assistant Director at the facility when dropping off or picking up children. Other parents stated the facility is always in ratio and they see the Director every time they drop off, or pick up children.

During children interviews; children stated when they are in their classroom, they are there with up to four of their friends and one teacher, they could not confirm that the Director is present when they arrive or when they’re picked up.

LPA Robinson reviewed sign in and out sheets, child supervision Record (“Name-To-Face”) and staff records, there was no evidence of the facility being out of ratio. LPA made observations 11/17/17 and 11/30/17, there was no evidence of facility being out of ratio. LPA reviewed the Director’s work schedule and learned that the Director and Assistant Director rotate their schedule from time to time; one of them will close the facility and the other will open the facility.

Therefore, based on conflicting information provided during the course of this investigation, it cannot be determined whether the Facility is out of ratio and that the facility Director is not present at the facility enough to respond to parent's concerns. Although the allegation(s) may have happened or are valid, there is no preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation(s) is deemed unsubstantiated at this time.
SUPERVISOR'S NAME: Aaron RossTELEPHONE: (951) 784-4200
LICENSING EVALUATOR NAME: Sharleen RobinsonTELEPHONE: (951) 782-4954
LICENSING EVALUATOR SIGNATURE:

DATE: 11/30/2017
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/30/2017
LIC9099 (FAS) - (06/04)
Page: 2 of 2