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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364813344
Report Date: 04/01/2025
Date Signed: 04/01/2025 02:24:57 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250224120501
FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERFACILITY NUMBER:
364813344
ADMINISTRATOR:ARACELI QUACHFACILITY TYPE:
850
ADDRESS:7191 BOULDER AVENUETELEPHONE:
(909) 864-0829
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:117CENSUS: 61DATE:
04/01/2025
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH:Araceli Rios, Director and Teresa Addison; Regional ManagerTIME COMPLETED:
02:30 PM
ALLEGATION(S):
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Staff inappropriately handled child in care
INVESTIGATION FINDINGS:
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On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido conducted a subsequent complaint investigation to deliver final findings. Initial visits were conducted on 02/26/25 and 03/13/2025 at which time LPA conducted interviews and reviewed records. LPA met with facility representatives, Araceli Rios, Director and Teresa Addison; Regional Manager then toured the facility, and took a census.
During the investigation, LPA interviewed pertinent parties including staff and children and reviewed records.
It was alleged staff mishandled a child while in care. Staff interviews reported not being present or denied observing anyone yelling or mishandling a child in an inappropriate manner. Children interviews denied anyone mishandling them or did not respond.
On 04/01/25 LPA reviewed samples of video footage dated 02/21/25 and 02/24/25 including footage from alleged day/time of incidents with facility representatives present. LPA observed videos do not have any audio. LPA reviewed video clip dated 02/21/25 from12:30pm-3:30pm. At appromately 3:31pm video revealed
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20250224120501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 364813344
VISIT DATE: 04/01/2025
NARRATIVE
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a staff hold and pull a child by the hand/arm and/or lift up children under their arms to carry to the bathroom.
Based on information gathered from interviews and records, the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED.
See LIC9099D for deficiency cited.

An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to the facility representatives, Araceli Rios, Director and Teresa Addison, Regional Manager.
LPA observed the Notice of Site Visit was posted by staff. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/24/2025 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250224120501

FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERFACILITY NUMBER:
364813344
ADMINISTRATOR:ARACELI QUACHFACILITY TYPE:
850
ADDRESS:7191 BOULDER AVENUETELEPHONE:
(909) 864-0829
CITY:HIGHLANDSTATE: CAZIP CODE:
92346
CAPACITY:117CENSUS: 61DATE:
04/01/2025
UNANNOUNCEDTIME BEGAN:
10:50 AM
MET WITH: Araceli Rios, Director and Teresa Addison, Regional Manager TIME COMPLETED:
02:30 PM
ALLEGATION(S):
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9
Staff yell at day care children
INVESTIGATION FINDINGS:
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13
On the date and time listed above, Licensing Program Analyst (LPA) Giselle Carbullido conducted a subsequent complaint investigation to deliver final findings. Initial visits were conducted on 02/26/25 and 03/13/2025 at which time LPA conducted interviews and reviewed records. LPA met with facility representatives, Araceli Rios, Director and Teresa Addison, Regional Manager then toured the facility and took a census.
During the investigation, LPA interviewed pertinent parties including staff and children and reviewed records.
It was alleged staff yelled at children in care. Staff interviews reported not being present or denied observing anyone yelling or mishandling a child in an inappropriate manner. Children interviews stated teachers do not yell.
On 2/26/25 and 3/13/25 LPA observed children engaged in daily activities and that teachers use a firm voice to redirect from unsafe activity or to get children’s attention during transition from outdoor to indoor activity.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20250224120501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 364813344
VISIT DATE: 04/01/2025
NARRATIVE
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On 04/01/25 LPA reviewed samples of video footage dated 2/21/25 and 2/24/25 including footage from alleged day/time of incident. LPA observed videos reviewed do not have audio and is unable to determine if yelling occurred.
Due to conflicting information obtained from what was alleged, the evidence collected was not sufficient to substantiate or refute the above allegation. Although the allegation may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.
An exit interview was conducted, a copy of this report and Notice of Site Visit was provided to the facility representative.
LPA observed the Notice of Site Visit was posted by staff. THIS REPORT MUST BE AVAILABLE TO THE PUBLIC FOR THREE YEARS
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20250224120501
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 364813344
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/01/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
04/11/2025
Section Cited
CCR
101223(a)(1)
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101223(a)(1)Personal Rights
(1) To be accorded dignity in his/her personal relationships with staff and other persons.
This requirement is not met as evidenced by:
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Facility will submit proof (training materials and staff sign in sheet) of staff training for personal rights to the department by POC due date 04/11/2025.
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Based record (video) review) Facility did not
comply with the section cited above in according dignity in their (children's) personal relationships with staff and other persons. This is a potential risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 04/01/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/01/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5