364813347-4-28-2022-09-CC-AROS-CGHRRG-20220720131506

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364813347
Report Date: 04/28/2022
Date Signed: 04/28/2022 11:08:38 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/13/2022 and conducted by Evaluator Blanca Ruiz-Silva

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20220413135215

FACILITY NAME:	TUTOR TIME CHILD CARE LEARNING CENTER		FACILITY NUMBER:	364813347
ADMINISTRATOR:	WENDY LEATH		FACILITY TYPE:	850
ADDRESS:	1001 E. 16TH STREET		TELEPHONE:	(909) 579-0170
CITY:	UPLAND	STATE: CA	ZIP CODE:	91784
CAPACITY:	143	CENSUS: 49	DATE:	04/28/2022
		UNANNOUNCED	TIME BEGAN:	10:35 AM
MET WITH:	Wendy Leath		TIME COMPLETED:	11:35 AM

ALLEGATION(S):

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Staff used an inappropriate form of discipline towards day-care children.

INVESTIGATION FINDINGS:

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On April 28, 2022 @ 10:35 a.m. Licensing Program Analyst (LPA) Blanca Ruiz arrived at the facility to conclude an investigation into the above allegation, a prior visit was made on 04/18/2022. LPA Ruiz met with Director, Wendy Leath and explain the conclusion of the investigation. Facility was toured and census was taken.

It was alleged that on or about the last week of 04/15/2022, staff at the facility used an inappropriate form of discipline towards daycare children. It was reported that staff use negative punishment towards child(ren) by excluding them from participating in center' activities, when children refused to cooperate in class.

During the initial inspection on 04/18/2022, LPA Blanca Ruiz observed children engaged in activities, and staff interactions with children while in the playground and in class as well as when children were transitioning to daily activities. Interviews were conducted with a random group of children who were present at the time of the inspection in the classroom where it was alleged that the incident(s) have occurred. Center's staff observations were conducted to verify care and supervision.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20220413135215

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER	FACILITY NUMBER: 364813347
	VISIT DATE: 04/28/2022

NARRATIVE

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LPA B. Ruiz investigated the above allegation and gathered the following information: a child who attends the facility was picked up by parent/ legal guardian and taken home. It was disclosed that the day in question a guardian received an incident report from the center indicating that the child was inappropriately dress for school activities and the that child will be excluded for participating in center’s events for not helping during class when teachers asked him/her to help. Licensee and guardian communicated on this date regarding the incident(s). Facility Parent Handbook addressed safety procedures to prevent accidents from occurring; as well as to prevent and/or anticipate possible accidents due to the age group and level of activity at the center during play time such as running and jumping in uneven surfaces at the center which includes playground structure, sand, cement and wood chips. Additionally, it was disclosed that staff at the facility redirect children collectively by explaining to all of them that they need to finish all assigned tasks during class time or fun activities will be delayed. Teamwork is encouraged by staff to teach children to help each other without isolating anyone in particular. It was explained by staff that children are encouraged to clean up and/or finish activities by praising child's efforts or by offering group rewards; such as stickers or high fives for helping each other and/or for showing effort to contribute to finish a task. Interviews with children revealed that children understand and acknowledge teacher's instructions, they valued teamwork and are happy to participate in collective efforts to help each other by following classrooms rules.

During the investigation it was also learned that parents/ legal guardian resolved the issue with staff by expressing his/her concern(s) which were address and resolved.

Based on interviews with pertinent parties, there is conflicting information on whether staff used an inappropriate form of discipline towards day-care children or information provided was misunderstood. Therefore, due to conflicting information found throughout this investigation, the department has determined that although the allegations may have happened or are valid, there is no preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegation is deemed UNSUBSTANTIATED.

An exit interview was conducted with Director Wendy Leath. A Notice of Site visit was issued and must be posted for 30 days. A copy of this report was provided to the facility. Failure to comply with posting requirements shall result in an immediate civil penalty of $100. No deficiencies were cited during this inspection.
A copy of this report must be made available to the public, at the facility site, for 3 years.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Blanca Ruiz-Silva
LICENSING EVALUATOR SIGNATURE:	DATE: 04/28/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/28/2022

LIC9099 (FAS) - (06/04)

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