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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364813349
Report Date: 11/16/2021
Date Signed: 11/16/2021 06:13:42 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/09/2021 and conducted by Evaluator Destinee Hogue
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20211109082325
FACILITY NAME:TUTOR TIME CHILD CARE LEARNING CENTERFACILITY NUMBER:
364813349
ADMINISTRATOR:WENDY LEATHFACILITY TYPE:
830
ADDRESS:1001 E. 16TH STREETTELEPHONE:
(909) 579-0170
CITY:UPLANDSTATE: CAZIP CODE:
91784
CAPACITY:33CENSUS: 5DATE:
11/16/2021
ANNOUNCEDTIME BEGAN:
02:46 PM
MET WITH:Director Wendy LeathTIME COMPLETED:
06:20 PM
ALLEGATION(S):
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Personal Rights-Staff left day care child in diaper for an extended period of time and child sustained a diaper rash while in care.
INVESTIGATION FINDINGS:
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On 11/16/2021, Licensing Program Analyst (LPA) Destinee Hogue conducted an unannounced inspection to deliver the findings of the above complaint allegation. LPA Hogue met with Director Wendy Leath and discussed the purpose of today's inspection. During this inspection, LPA Hogue interviewed pertinent parties, reviewed records, and conducted facility observations. LPA Hogue met with Director Wendy and discussed the following:

It is reported on or about November 8, 2021, a child(ren) was left in their diaper for approximately three hours and the child(ren) left the facility with a severe diaper rash. LPA Hogue investigated the above allegation and gathered the following information. According to facility records, on or about November 8, 2021, while a child(ren) was in care, his/her diaper was changed four times throughout the day. According to facility records, the child(ren) was first changed at approximately 8:52am, then received a second changing at approximately 11:17am, during this changing staff member(s) applied rash ointment to the child. The child(ren) received their
Substantiated
Estimated Days of Completion: 30
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Destinee Hogue
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20211109082325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 364813349
VISIT DATE: 11/16/2021
NARRATIVE
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next changing at approximately 2:15pm which is three hours after the child(ren)'s last diaper change. The child(ren) received their last changing at approximately 4:00pm prior to checking out of the facility.

On or about November 8, 2021, there was approximately four children present in the classroom. According to interviews with pertinent parties, a staff member entered the infant classroom to relieve another staff member for lunch. According to interviews, the child(ren) in question was napping when the staff entered the classroom. According to disclosures, the children in the classroom appeared to be crying more than usual and napping children were beginning to wake up from their naps. As each child woke up, the staff member in the classroom placed the children in the facility 'buggy" cart and wheeled the children outside, as an attempt to soothe the crying infants. Staff was pushing the children in the "buggy" cart outside until the second staff returned from lunch.

When the second staff returned from lunch, the children remained outside for approximately 15 to 20 minutes, then were brought inside the facility. When the staff member and children returned to the classroom, staff started removing children from "buggy" cart. Staff noticed the child(ren) in question did not have a diaper change within two hours and began changing the child(ren). Staff documented the child(ren)'s diaper change, however staff did not include whether the child(ren) had a rash or if rash ointment was applied. According to interview disclosures, during pick up around 4:22pm, the child's authorized representative arrived and was notified the child(ren) had a diaper rash because the child(ren) was left in his/her diaper for approximately three hours.

Based on interviews with pertinent parties, records reviewed, and interview disclosures, a child(ren) was left in his/her diaper for approximately three hours and a staff member observed a diaper rash on the child earlier in the day. According to interview disclosures, staff are required to check a child's diaper every two hours and staff are required to change a child every two hours whether a child has a wet or soiled diaper. Based on this information, the department has determined the preponderance of evidence standard has been met, the above allegation is found to be SUBSTANTIATED

See LIC809D for cited deficiencies.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Destinee Hogue
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 09-CC-20211109082325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 364813349
VISIT DATE: 11/16/2021
NARRATIVE
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LPA Hogue conducted an exit interview and provided a copy of this report to Director Wendy Leath. A NOTICE OF SITE VISIT WAS ISSUED AND SHALL REMAIN POSTED FOR THE NEXT 30 DAYS ALONG WITH A COPY OF ALL TYPE A DEFICIENCIES (LIC9099D) CITED DURING THIS INSPECTION.

A COPY OF ALL TYPE A DEFICIENCIES CITED DURING THIS INSPECTION MUST ALSO BE IMMEDIATELY (WITHIN 24 HOURS OF THE CHILD’S NEXT DAY IN CARE) GIVEN TO THE PARENTS OF ALL CHILDREN ENROLLED IN THE CHILD CARE FACILITY AND ANY CHILDREN ENROLLED INTO THE CHILD CARE FACILITY OVER THE NEXT 12 MONTHS (AT THE TIME OF ENROLLMENT). Appeal rights discussed, and a copy of this report was provided to Director Wendy on this date.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Destinee Hogue
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2021
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 09-CC-20211109082325
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE LEARNING CENTER
FACILITY NUMBER: 364813349
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 11/16/2021
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
11/17/2021
Section Cited
CCR
101428(b)(2)
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Infant Care Personal Services. (b) The infant shall be kept clean and dry at all times. (2) Each infant's clothing and diapers shall be changed as often as necessary to ensure that the infant is clean and dry at all times.


This requirement is not met as evidenced by:
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Director/Licensee agrees to provide a written statement documenting staff will utilize classroom binder to communicate with relief staff the needs of the children in care. Director/Licensee agrees to retrain staff on infants needs and services plans and agrees to submit training topics agenda and staff participation sign in sheet. Training agenda
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Based on records review and interview disclosure, the licensee did not comply with the section cited above in which for the first time while in care at the facility, a child was left in their diaper for approximately three hours which caused the child to sustain a diaper rash. This poses an immediate health, safety, and personal rights risk to children in care.
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and sign in sheet can be submitted by 11/18/2021. 101428 Infant Care Personal Services regulation was provided to Director Wendy Leath during this inspection.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Destinee Hogue
LICENSING EVALUATOR SIGNATURE:

DATE: 11/16/2021
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 11/16/2021
LIC9099 (FAS) - (06/04)
Page: 4 of 4