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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364817504
Report Date: 08/26/2025
Date Signed: 08/26/2025 09:54:13 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/01/2025 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250801103629
FACILITY NAME:JUMPSTART LEARNING CENTER, INC.FACILITY NUMBER:
364817504
ADMINISTRATOR:MIREYA GOMEZFACILITY TYPE:
840
ADDRESS:10213 BASE LINE ROADTELEPHONE:
(909) 373-1831
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91730
CAPACITY:28CENSUS: 0DATE:
08/26/2025
UNANNOUNCEDTIME BEGAN:
08:14 AM
MET WITH:Mireya Gomez/directorTIME COMPLETED:
10:23 AM
ALLEGATION(S):
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Lack of supervision resulting in daycare children engaging in inappropriate behavior.
INVESTIGATION FINDINGS:
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On 8/26/25 at 8:14 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with director and was granted access into the facility. LPA toured the facility and took a census. LPA observed no children present.

Allgation: Lack of supervision resulting in daycare children engaging in inappropriate behavior.

It was alleged that a lack of supervision resulted in children at the day care engaging in inappropriate behavior. The LPA conducted interviews with all relevant parties, including staff members. Staff reported that they do supervise the children; however, they acknowledged inappropriate behavior may still occur at times. When such behavior is observed, staff stated the children are typically separated, instructed to write reflective sentences about their behavior, or placed in time-out.
(Cont on 9099C)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20250801103629
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: JUMPSTART LEARNING CENTER, INC.
FACILITY NUMBER: 364817504
VISIT DATE: 08/26/2025
NARRATIVE
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Interviews with multiple individuals confirmed that some children were engaged in an inappropriate game under a table. It was reported that staff did not witness the behavior because objects had been placed around the table, obstructing their view. The game reportedly continued for several minutes without staff awareness. During the activity, some children expressed feeling uncomfortable.

Based on the interviews conducted, it has been determined due to lack of supervision, daycare children engaged in inappropriate behavior. Therefore, the allegation is substantiated, meaning the preponderance of evidence has been met. See LIC 9099 D page for citation.

LPA informed the director that Type A citation must be reported to all authorized representatives/guardians of all children currently enrolled by the next business day, or the next day children are in care, and all newly enrolled children for the next 12 months from the date of citation. The signed Acknowledgement of Receipt LIC 9224 must be placed in child’s file for verification.

An exit interview was conducted with director. During the exit interview, appeal rights were discussed/provided, Notice of Site form provided, LIC 9224 Acknowledgment of Receipt form provided, and a copy of this report was provided.

Notice of Site visit must be posted for 30 days.


SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20250801103629
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: JUMPSTART LEARNING CENTER, INC.
FACILITY NUMBER: 364817504
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/26/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/27/2025
Section Cited
CCR
101229(a)(1)
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Care and Supervision (a) The licensee shall provide care and supervision... (1) No child(ren) shall be left witout the supervision...at any time, Supervision shall include visual observation.
This requirement was not met as evidenced by
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Director stated she will have a meeting on the citation and training. Director stated she will send a plan of how the behavior will not continue in the future. The Director stated she will send training and the plan to CCL by 8/27/25.
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Based on interviews conducted it has been determined due to lack of supervision, daycare children engaged in inappropriate behavior.

This is an immediate risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/26/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/26/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5