364817504-5-6-2026-09-CC-ANOE-DUANSD-20260521104254

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364817504
Report Date: 05/06/2026
Date Signed: 05/06/2026 05:14:08 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/25/2026 and conducted by Evaluator Tiffanie Diep

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20260225095401

FACILITY NAME:	JUMPSTART LEARNING CENTER, INC.		FACILITY NUMBER:	364817504
ADMINISTRATOR:	MIREYA GOMEZ		FACILITY TYPE:	840
ADDRESS:	10213 BASE LINE ROAD		TELEPHONE:	(909) 373-1832
CITY:	RANCHO CUCAMONGA	STATE: CA	ZIP CODE:	91730
CAPACITY:	28	CENSUS: 9	DATE:	05/06/2026
		UNANNOUNCED	TIME BEGAN:	12:00 PM
MET WITH:	Martha Mauricio		TIME COMPLETED:	05:30 PM

ALLEGATION(S):

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Reporting Requirements - Facility failed to report the suspected physical or psychological abuse of a child

INVESTIGATION FINDINGS:

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On 05/06/2026 at 12:00 PM, Licensing Program Analyst (LPA) Tiffanie Diep met with Assistant Director Martha Mauricio for the purpose of an unannounced complaint visit to deliver the finding regarding the above allegation. LPA did not observe any day care children at the facility at the beginning of the visit. At approximately 3:00 PM, LPA observed one staff supervising nine children.

It was alleged that the facility failed to report the suspected physical or psychological abuse of a child. Throughout the course of the investigation, LPA obtained relevant documents and conducted interviews with pertinent individuals.

Continues on LIC 9099-C

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20260225095401

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: JUMPSTART LEARNING CENTER, INC.	FACILITY NUMBER: 364817504
	VISIT DATE: 05/06/2026

NARRATIVE

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Continued from LIC 9099 (Page 2)

Interviews conducted disclosed staff communicate any incidents pertaining to inappropriate behaviors with children involved, parents, and management. It was also disclosed staff document and notify relevant parties of their observations, including suspected abuse, via telephone and through an incident report. There were no disclosures made regarding concerns with children in care being abused. Records reviewed revealed a few concerning incidents of children in care that occurred in prior years. It is determined there was not sufficient information evident to support the allegation that the facility failed to report the suspected physical or psychological abuse of a child.

Based on information obtained during interviews and records reviewed, it is determined that the allegation could not be substantiated or dismissed. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur; therefore, the allegation is UNSUBSTANTIATED.

An exit interview was conducted and report was reviewed with the assistant director, Martha Mauricio. A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Tiffanie Diep
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

LIC9099 (FAS) - (06/04)

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