364817886-12-13-2022-09-CC-GSEA-CM6M9D-20221216082430

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364817886
Report Date: 12/13/2022
Date Signed: 12/13/2022 02:21:56 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/06/2022 and conducted by Evaluator Diana Brasel

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20221006084031

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	364817886
ADMINISTRATOR:	MYRNA ARELLANO		FACILITY TYPE:	850
ADDRESS:	7390 ELLENA WEST		TELEPHONE:	(909) 948-8311
CITY:	RANCHO CUCAMONGA	STATE: CA	ZIP CODE:	91730
CAPACITY:	120	CENSUS: 42	DATE:	12/13/2022
		UNANNOUNCED	TIME BEGAN:	01:40 PM
MET WITH:	Myrna Arellano Director		TIME COMPLETED:	02:30 PM

ALLEGATION(S):

1
2
3
4
5
6
7
8
9

Staff handled daycare child in a rough manner resulting in an injury(ries).
Staff pushed daycare child.

INVESTIGATION FINDINGS:

1
2
3
4
5
6
7
8
9
10
11
12
13

On the above noted date and time, Licensing Program Analyst (LPA’s) Diana Brasel and Claudia Caywood conducted an unannounced visit to deliver the concluded findings for the above allegations. On 10/14/2022, LPA Diana Brasel conducted an initial visit, at which time LPA toured the facility, reviewed records, obtained documents, conducted interviews, reviewed the self-reported Unusual Incident Report (UIR), and requested written statements. LPA attempted to obtain and review video regarding the allegations; however, the video was not available to review.

On today's date, LPA toured the facility and took a census. LPA met with Director to discuss the complaint and findings. It was alleged staff handled a daycare child in a rough manner resulting in an injury and staff pushed a daycare child.

During the investigation, LPA conducted interviews with all pertinent parties and obtained written statements from staff. -continued on LIC 9099C-

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Diana Brasel
LICENSING EVALUATOR SIGNATURE:	DATE: 12/13/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2022

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

Page: 1 of 2

Control Number 09-CC-20221006084031

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 364817886
	VISIT DATE: 12/13/2022

NARRATIVE

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32

All staff interviewed denied handling the child in a rough manner, causing injuries, and denied pushing the child. All staff interviewed stated they had no knowledge of an injury to the child and were not informed by the child’s guardian the child sustained an injury.

During this investigation, conflicting information was received from interviews and what was alleged. The Department has investigated the above allegation and although the allegation may have happened, or been valid, there is not a preponderance of the evidence to prove the alleged violation occurred, the Department’s finding allegation is unsubstantiated.

An exit interview was conducted, and appeal rights discussed, LPA D. Brasel provided a copy of this report, appeal rights and Notice of Site visit on this date. A copy of this report shall be made available to the public upon request for three years.

The notice of site visit shall remain posted for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100 dollars.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Diana Brasel
LICENSING EVALUATOR SIGNATURE:	DATE: 12/13/2022

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 12/13/2022

LIC9099 (FAS) - (06/04)

Page: 2 of 2