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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364817887
Report Date: 01/16/2024
Date Signed: 01/16/2024 04:11:17 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2023 and conducted by Evaluator Taityana Benson
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20231017094620
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
364817887
ADMINISTRATOR:RAMONA SALAZARFACILITY TYPE:
850
ADDRESS:10420 ALTA LOMA DR.TELEPHONE:
(909) 484-8899
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91737
CAPACITY:144CENSUS: 51DATE:
01/16/2024
UNANNOUNCEDTIME BEGAN:
02:00 PM
MET WITH:Ramona Salazar, DirectorTIME COMPLETED:
04:25 PM
ALLEGATION(S):
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Neglect/Lack of Supervision: Staff not providing adequate supervision to children in care.
INVESTIGATION FINDINGS:
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On January 16, 2024, Licensing Program Analysts (LPAs) Taityana Benson and Raymond Moorehead arrived at the facility to conclude the investigation regarding the above allegation, a previous inspection was conducted on October 24, 2023. LPAs met with Ramona Salazar, Director and conducted a tour of the facility inside and outside. During the investigation, interviews were conducted with pertinent parties and documentation was collected.

On October 17, 2023, a complaint was received alleging the facility is not providing adequate supervision to children in care.

During interviews, it was revealed that on October 11, 2023, preschool children were transitioning from one classroom to another classroom and a child remained in the hallway alone without direct supervision for an undetermined amount of time.
Report Continued On LIC9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 3
Control Number 09-CC-20231017094620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817887
VISIT DATE: 01/16/2024
NARRATIVE
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It was disclosed that preschool classrooms alternate classrooms weekly for naptime. During the transition to the classroom across the hallway, a child did not completely transition with other children and staff. The teacher who transitioned with the children into the classroom was unaware of the unaccounted child left in the hallway. Another teacher walked into the hallway and observed the unattended/unsupervised child and immediately returned the child to the teacher who should have had direct supervision of the child.

It was discovered during record review, the facility documented the incident on the Unusual Incident/Injury Report (UIR), LIC624. The UIR corroborates the preschool child went back into the initial classroom and the other classroom door closed, leaving the child in the hallway until another staff saw them and escorted them back to class. Therefore, the facility did not provide proper care and supervision to children in care.

Based on LPA observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division &Chapter number), are being cited on the attached LIC 9099D.”)

LPA Taityana Benson informed Ramona Salazar, Director that this report dated 01/16/2024 document(s) 1 Type A citation, Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Also, LPA Taityana Benson informed the Ramona Salazar, Director to provide a copy of this licensing report dated 01/16/2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SEE LIC 9099-D for Type A deficiency cited

An exit interview was conducted, and report was reviewed with Ramona Salazar, Director.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 3
Control Number 09-CC-20231017094620
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817887
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 01/16/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
01/17/2024
Section Cited
CCR
101229(a)(1)
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(a) The licensee shall provide care and supervision as necessary to meet the children's needs. (1) No child(ren) shall be left without the supervision of a teacher at any time...Supervision shall include visual observation.
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Director agrees to discuss regulation 101229(a)(1) and the importance of always providing adequate care and supervision of children in care with all staff. The Director agrees to obtain signatures of all staff acknowledging discussion,
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Based on interviews and records reviewed, facility staff failed to provide proper care and supervision for a child that remained in the hallway for an undetermined duration while transitioning from one classroom to another classroom. This poses an immediate health, safety and personal rights risk to children in care.
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submit a copy of staff acknowledgment and develop a detailed plan on how supervision will be maintained during transition periods to prevent further incidents to LPA via email by COB 01/17/2024.

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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:

DATE: 01/16/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024
LIC9099 (FAS) - (06/04)
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