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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364817887
Report Date: 03/25/2025
Date Signed: 03/25/2025 11:34:28 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250319160406
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
364817887
ADMINISTRATOR:RAMONA SALAZARFACILITY TYPE:
850
ADDRESS:10420 ALTA LOMA DR.TELEPHONE:
(909) 484-8899
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91737
CAPACITY:144CENSUS: 48DATE:
03/25/2025
UNANNOUNCEDTIME BEGAN:
10:30 AM
MET WITH:Ramona Salazar/directorTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Staff did not properly supervise day care child in bathroom
Staff did not assist child with toileting needs
INVESTIGATION FINDINGS:
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On 3/25/25 at 10:30 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with Ramona Salazar and was granted access into the facility. LPA toured facility and took a census.

Allegations: Staff did not properly supervise day care child in bathroom and staff did not assist child with toileting needs.

It was alleged staff did not supervise a child in the bathroom and did not assist a child with their toileting needs. LPA interviewed all pertinent parties, including staff, and reviewed video of the incident.
Staff stated they were unsure if a child needed to use the restroom and had motioned for the child to go and use the restroom. Staff stated they weren’t sure the child had used the restroom until another staff had informed them the child needed assistance with pulling up their pants.
(Cont on 9099C)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20250319160406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817887
VISIT DATE: 03/25/2025
NARRATIVE
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Staff stated while assisting the child with their pants, they noticed the child has soiled themselves.
LPA viewed video footage of the incident, confirming what staff stated. LPA observed the child standing in a doorway of the restroom with their pants down. LPA observed staff reading a book to the other children, and when informed by other staff, staff immediately assisted the child.

Based on interviews conducted and video observed, the preponderance of evidence standard has been met; therefore, the above allegations are found to be substantiated. See the attached LIC 9099D for deficiency cited.

LPA informed Ramona Salazar, Director, that Type A citation must be reported to all authorized representatives/guardians of all children currently enrolled by the next business day, or the next day children are in care, and all newly enrolled children for the next 12 months from the date of citation. The signed Acknowledgement of Receipt LIC 9224, must be placed in child’s file for verification.

An exit interview was conducted with director. During the exit interview, appeal rights were discussed/provided, Notice of Site form and LIC 9224 Acknowledgment of Receipt, and a copy of this report was provided.

Notice of Site visit must be posted for 30 days.


SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 09-CC-20250319160406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817887
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
03/26/2025
Section Cited
CCR
101229(a)(1)
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101229 Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision ...(1) No child(ren) shall be left without the supervision Supervision shall include visual observation.
This requirement was not met as evidenced by
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Director stated she did talked to all the staff same day of the incident. Director stated she will go over all the bathroom supervision policy with all staff. Director stated she will send the bathroom policy and a list of participants to CCL by 3/26/25.
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Based on interviews conducted and video observed a child was left unsupervised in the bathroom.

This is an Immediate Risk to the Health, Safety and Personal Rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 09-CC-20250319160406
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817887
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/25/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
03/26/2025
Section Cited
CCR
101223(a)(3)
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Personal Rights (a) The licensee shall ensure that each child is accorded the following personal rights: (3) To be free from corporal or unusual punishment, infliction of pain, humiliation...
This requirement was not met as evidenced by
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Director stated she will have a training with all staff on the regulation and send the topic and a list of participants to CCL by 3/26/25.
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Based on interviews conducted and video observed a child was left standing in the bathroom doorway with their pants down without any assistance with soiled pants.
This is an Potential Risk to the Health, Safety and Personal Rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 03/25/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/25/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4