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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364817887
Report Date: 08/29/2025
Date Signed: 08/29/2025 11:50:07 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250806123410
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
364817887
ADMINISTRATOR:RAMONA SALAZARFACILITY TYPE:
850
ADDRESS:10420 ALTA LOMA DR.TELEPHONE:
(909) 484-8899
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91737
CAPACITY:144CENSUS: 20DATE:
08/29/2025
UNANNOUNCEDTIME BEGAN:
08:14 AM
MET WITH:Ramona Salazar/directorTIME COMPLETED:
12:24 PM
ALLEGATION(S):
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Facility staff are not preventing children from biting other children
INVESTIGATION FINDINGS:
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On 8/29/25, at 8:14 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with Ramona Salazar/director and was granted access into the facility. LPA toured the facility and took a census.

It was alleged staff are not preventing children from biting other children. The Licensing Program Analyst (LPA) interviewed all pertinent parties, including staff, and reviewed relevant documentation.
Pertinent parties confirmed there have been multiple biting incidents in the two-year-old classroom.
Pertinent parties stated while staff are implementing shadowing and other strategies, the need to provide one-on-one care at times limits the staff’s ability to adequately supervise the rest of the children, leading to additional biting incidents.

(Cont on 9099C)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250806123410

FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
364817887
ADMINISTRATOR:RAMONA SALAZARFACILITY TYPE:
850
ADDRESS:10420 ALTA LOMA DR.TELEPHONE:
(909) 484-8899
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91737
CAPACITY:144CENSUS: 20DATE:
08/29/2025
UNANNOUNCEDTIME BEGAN:
08:14 AM
MET WITH:Ramona Salazar/directorTIME COMPLETED:
12:24 PM
ALLEGATION(S):
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Facility staff are not keeping play area free of pests
INVESTIGATION FINDINGS:
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On 8/29/25 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with Ramona SAlazar/directro and was granted access into the facility. LPA toured the facility and took a census.

It was alleged ants were present on the playground for several weeks and no action was taken to address the issue until a child was bitten. The Licensing Program Analyst (LPA) interviewed all relevant parties, including staff, reviewed documentation, and conducted a tour of the playground.
Although the individuals interviewed confirmed the presence of ants on the playground, the child’s bite, and that an exterminator was eventually contacted, there was conflicting information regarding when staff first became aware of the ant issue.

(Cont on 9099C)
Unsubstantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20250806123410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817887
VISIT DATE: 08/29/2025
NARRATIVE
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Some interviewees stated that the exterminator was called immediately after staff discovered the ants, when the child was bitten, while others indicated that staff had been aware of the presence of ants for approximately two weeks prior to the incident.

The LPA reviewed an exterminator's invoice dated 8/7/25. The day after the exterminator's visit, the LPA toured the playground and did not observe any ants.

Based on the interviews conducted, there was conflicting information regarding when facility staff became aware of the ant infestation. Therefore, the allegation is unsubstantiated, meaning although the allegation may have occurred, there is not a preponderance of evidence to determine whether the alleged violation did or did not take occur.

An exit interview was conducted with director. During the exit interview, appeal rights were discussed/provided,

Notice of Site form provided, and a copy of this report was provided.

Notice of Site visit must be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20250806123410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817887
VISIT DATE: 08/29/2025
NARRATIVE
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The LPA reviewed documentation of the reported biting incidents. These records confirmed the frequency of incidents from 2/25 to 8/25 and indicate if a telephone call is needed to be made to the authorized representative.

Based on the interviews conducted and a review of the documentation, it has been determined due to inadequate supervision, staff are not effectively preventing children from biting other children. Therefore, the allegation is substantiated, meaning the preponderance of evidence has been met. See LIC 9099 D page for citation.

LPA informed the director that Type A citation must be reported to all authorized representatives/guardians of all children currently enrolled by the next business day, or the next day children are in care, and all newly enrolled children for the next 12 months from the date of citation. The signed Acknowledgement of Receipt
LIC 9224 must be placed in child’s file for verification.

An exit interview was conducted with director. During the exit interview, appeal rights were discussed/provided, Notice of Site form provided, LIC 9224 Acknowledgment of Receipt form provided, and a copy of this report was provided.


Notice of Site visit must be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20250806123410
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817887
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/02/2025
Section Cited
CCR
101229(a)(1)
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Responsibility for Providing Care and Supervision (a) The licensee shall provide care and supervision ... (1) No child(ren) shall be left without the supervision .. Supervision shall include visual observation.
This requirement was not met as evidenced by
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Director stated an additional staff member will be added as of 9/2/25 and re-training will be conducted on the importance of direct supervision. Director stated she will send topic and list of participants to CCL by 9/2/25.
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Based on interviews and documentation reviewed it has been determined a lack of supervision

This is an immediate health, safety and personal rights risk to children in care.
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Due to the holiday the POC will be sent to CCL on 9/2/25.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5