364817889-1-12-2023-09-CC-AROS-CNG4NY-20230126181554

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364817889
Report Date: 01/12/2023
Date Signed: 01/12/2023 10:43:42 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/26/2022 and conducted by Evaluator Elyse Jones

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20221026140742

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	364817889
ADMINISTRATOR:	RAMONA SALAZAR		FACILITY TYPE:	830
ADDRESS:	10420 ALTA LOMA DRIVE		TELEPHONE:	(909) 484-8899
CITY:	RANCHO CUCAMONGA	STATE: CA	ZIP CODE:	91737
CAPACITY:	22	CENSUS: 11	DATE:	01/12/2023
		UNANNOUNCED	TIME BEGAN:	09:46 AM
MET WITH:	Mona Salazar, Director		TIME COMPLETED:	10:48 AM

ALLEGATION(S):

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Personal Rights

INVESTIGATION FINDINGS:

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On January 12, 2023 Licensing Program Analyst (LPA) Elyse Jones arrived at the facility to conclude the investigation and deliver findings regarding the above allegations. LPA met with Director, Mona Salazar, at the time of inspection and stated the purpose of the inspection. LPA conducted a tour of the facility inside & outside. Interviews were conducted with pertinent parties.

On October 26, 2022 a complaint was received alleging staff at the facility violated a child(ren) personal rights. It was reported staff handled a child roughly. It was noted while watching the cameras the Reporting Party (RP) observed a staff member “snatch” a cup from a child and staff “grabbed the child by her arms and began shaking” a child. During interviews with pertinent parties, it was disclosed that staff have never observed any other staff acting inappropriately or violating the Personal Rights of children in care. Although the incidents were observed it was disclosed that the intent of how the staff handled each incident was unclear. Children were too young to interview and video footage could not be obtained for LPAs to review.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20221026140742

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 364817889
	VISIT DATE: 01/12/2023

NARRATIVE

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Due to the conflict of information, the Department is unable to determine whether or not the alleged incident was a violation of the child(ren) Personal Rights.

This agency has investigated the complaint. Based on the interviews conducted and conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of the evidence to prove that the allegation occurred.

No deficiencies cited at this time.

Exit interview was conducted with Mona Salazar. Notice of Site Visit was issued and must be posted for 30 day.

A copy of this report was provided to the facility must be made available to the public for three years upon request.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Elyse Jones
LICENSING EVALUATOR SIGNATURE:	DATE: 01/12/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/12/2023

LIC9099 (FAS) - (06/04)

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