364817889-1-16-2024-09-CC-AROS-CZL3RK-20240117172851

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364817889
Report Date: 01/16/2024
Date Signed: 01/16/2024 03:11:29 PM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
10/17/2023 and conducted by Evaluator Taityana Benson

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20231017101424

FACILITY NAME:	TUTOR TIME CHILD CARE/LEARNING CENTER		FACILITY NUMBER:	364817889
ADMINISTRATOR:	RAMONA SALAZAR		FACILITY TYPE:	830
ADDRESS:	10420 ALTA LOMA DRIVE		TELEPHONE:	(909) 484-8899
CITY:	RANCHO CUCAMONGA	STATE: CA	ZIP CODE:	91737
CAPACITY:	22	CENSUS: 16	DATE:	01/16/2024
		UNANNOUNCED	TIME BEGAN:	02:00 PM
MET WITH:	Ramona Salazar, Director		TIME COMPLETED:	03:15 PM

ALLEGATION(S):

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Personal Rights: Facility staff is not meeting the needs of the infant children in care

INVESTIGATION FINDINGS:

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On January 16, 2024, Licensing Program Analysts (LPAs) Taityana Benson and Raymond Moorehead arrived at the facility to conclude the investigation regarding the above allegation, a previous inspection was conducted on October 24, 2023. LPAs met with Ramona Salazar, Director and conducted a tour of the facility inside and outside. During the investigation, interviews were conducted with pertinent parties and documentation was collected.

On October 17, 2023, a complaint was received alleging the facility staff is not meeting the needs of the infant children in care. Staff are alleged to leave infants crying and not attending to their needs.

During interviews and record reviewed, it was discovered that infants are left to cry for extended periods of time when the teacher to child ratio of 1:4 (one staff to 4 infants) is out of ratio.

Report Continued on LIC9099-C

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20231017101424

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 364817889
	VISIT DATE: 01/16/2024

NARRATIVE

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It was disclosed staff-infant ratio is not maintained; staff are not attending to children in a timely manner. Interference of eating/feeding, diapering, and sleeping occurs when there are not enough staff present to ensure the infant’s needs are being met. Furthermore, it was noted that at least one day during the week of October 16, 2023, there has been one teacher to six infants at a given period. In addition, during the week of October 23, 2023, there has been one teacher to five infants at a given period.

Based on LPA observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division &Chapter number), are being cited on the attached LIC 9099D.”)

LPA Taityana Benson informed Ramona Salazar, Director that this report dated 01/16/2024 document(s) 1 Type A citation, Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days.
Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Also, LPA Taityana Benson informed the Ramona Salazar, Director to provide a copy of this licensing report dated 01/16/2024 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

SEE LIC9099-D for Type A deficiency cited

An exit interview was conducted, and report was reviewed with Ramona Salazar, Director.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2024

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20231017101424

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
INLAND EMPIRE CHILD, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER	FACILITY NUMBER: 364817889
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 01/16/2024

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 01/17/2024 Section Cited CCR 101223(a)(3)	1 2 3 4 5 6 7	101223(a)(3) Personal Rights: The licensee shall ensure that each child is accorded the following personal rights: To be free from...interference with functions of daily living including eating, sleeping or toileting...or aids to physical functioning.	1 2 3 4 5 6 7	Director agrees to write a statement of understanding in regard to personal rights, establish a list of infant’s weekly attendance schedule with days and times listed, and provide a current LIC500 (Personal Report).
	8 9 10 11 12 13 14	Based on interview and record review, the Licensee did not comply with the section cited above, interference of eating/feeding, diapering, and sleeping occurred when there were not enough staff present to ensure the infant’s needs are being met throughout the weeks of 10/16/23 and 10/23/23 which poses an immediate Health and Safety, Personal Rights risks to persons in care.	8 9 10 11 12 13 14	Director agrees to submit proof of documents to LPA by COB 01/17/2024 via email.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Taityana Benson
LICENSING EVALUATOR SIGNATURE:	DATE: 01/16/2024

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/16/2024

LIC9099 (FAS) - (06/04)

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