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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364817889
Report Date: 08/29/2025
Date Signed: 08/29/2025 11:54:03 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/06/2025 and conducted by Evaluator Patricia Berry
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250806120905
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
364817889
ADMINISTRATOR:RAMONA SALAZARFACILITY TYPE:
830
ADDRESS:10420 ALTA LOMA DRIVETELEPHONE:
(909) 484-8899
CITY:RANCHO CUCAMONGASTATE: CAZIP CODE:
91737
CAPACITY:22CENSUS: 11DATE:
08/29/2025
UNANNOUNCEDTIME BEGAN:
08:15 AM
MET WITH:Ramona Salazar/directorTIME COMPLETED:
12:25 PM
ALLEGATION(S):
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Facility staff disrupt infants napping period by forcing them to wake
Facility operating out of ratio
Facility staff are yelling at infants in care
Facility staff handle infants in a rough manner
INVESTIGATION FINDINGS:
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On 8/29/25 at 8:15 am, Licensing Program Analyst (LPA) Patricia Berry conducted a subsequent complaint investigation to deliver final findings. LPA met with Ramona Salazar/director and was granted access into the facility. LPA toured the facility and took a census.

It was alleged that infants were being disturbed during nap time, causing them to wake up; facility staff were yelling at infants in care; staff were handling infants in a rough manner; and the facility was operating out of ratio.

The Licensing Program Analyst (LPA) interviewed all relevant parties and conducted a tour of the facility.
Pertinent parties confirmed children have been woken up while still asleep and staff were spoken to about this issue. Pertinent parties stated a recent incident involved an infant being awakened to be moved to another classroom.
(Cont on 9099C)
Substantiated
Estimated Days of Completion: 0
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 09-CC-20250806120905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817889
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
09/02/2025
Section Cited
CCR
101223(a)(3)
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This is an amended D page to relfect type of citation given. The licensee shall ensure.. following personal rights: (3) ...unusual punishment, infliction of pain, ...eating, sleeping or toileting;...
This requirement was not met as evidenced by
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The Director stated she will review the nap time policies and procedures with all staff and the training will include personal rights on handling children and speaking to children. The Director stated she will send the training to CCL by 9/2/25 along with a list of participants.
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Based on interviews conducted personal rights were violated.


This is an immediate health, safety and personal rights risk to children in care.
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Due to the holiday the POC will be sent 9/2/25.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 09-CC-20250806120905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817889
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/29/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
09/05/2025
Section Cited
CCR
101416.5(a)(b)
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This page is amended D page to reflect the verbiage for potenital risk. Teacher-Child Ratio ...the following shall apply: (b) There shall be a ratio of one teacher for every four infants in attendance.
This requirement was not met as evidenced by


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Director stated she will re-evaluate the staff schedules to meet the ratios in the morning. Director stated she will add additional staff if needed. The Director stated she will send a plan of how ratios will be met in the future and will send the plan to CCL by 9/5/25.
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Based on interviews conducted facility was out of ratio.

This is a potential risk to the health, safety and personal rights of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 09-CC-20250806120905
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817889
VISIT DATE: 08/29/2025
NARRATIVE
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Pertinent parties stated a staff member consistently yelled at and handled infants roughly, causing infant children to cry. Pertinent parties stated this behavior had been ongoing for several months. Pertinent parties confirmed the facility is primarily out of ratio during morning hours. Pertinent parties stated additional staff support is typically requested and arrives within 5 to 10 minutes. Pertinent parties stated staff schedules have been adjusted to address ratio issues, the issue continues to occur.

Based on interviews conducted, the above allegations are substantiated, meaning the preponderance of evidence has been met. See LIC 9099 D page for citations.

LPA informed the director that Type A citation must be reported to all authorized representatives/guardians of all children currently enrolled by the next business day, or the next day children are in care, and all newly enrolled children for the next 12 months from the date of citation. The signed Acknowledgement of Receipt
LIC 9224 must be placed in child’s file for verification.

An exit interview was conducted with director. During the exit interview, appeal rights were discussed/provided, Notice of Site form provided, LIC 9224 Acknowledgment of Receipt form provided, and a copy of this report was provided.

Notice of Site visit must be posted for 30 days.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Patricia Berry
LICENSING EVALUATOR SIGNATURE:

DATE: 08/29/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/29/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4