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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364817904
Report Date: 05/27/2022
Date Signed: 05/27/2022 01:45:27 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/03/2022 and conducted by Evaluator Giselle Carbullido
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20220503153227
FACILITY NAME:TUTOR TIME CHILD CARE/LEARNING CENTERFACILITY NUMBER:
364817904
ADMINISTRATOR:FRAZEE, ANNALEEFACILITY TYPE:
850
ADDRESS:14273 BASELINE ROADTELEPHONE:
(909) 350-2422
CITY:FONTANASTATE: CAZIP CODE:
92336
CAPACITY:142CENSUS: 36DATE:
05/27/2022
UNANNOUNCEDTIME BEGAN:
11:10 AM
MET WITH:Victoria Ellis Assisant DirectorTIME COMPLETED:
01:15 PM
ALLEGATION(S):
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Staff allowed day care child to be held by another day care child while in care.
INVESTIGATION FINDINGS:
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On 05/27/2022 at 11:10AM Licensing Program Analyst (LPA) Giselle Carbullido conducted an unannounced visit regarding a complaint received concerning the above allegations. On 05/12/22 a previous visit was conducted regarding the complaint, on that visit interviews were conducted, records and photos were obtained. During this visit, additional interviews were conducted with staff and children and additional records obtained. LPA met with Assistant, Director, Victoria Ellis to further discuss the complaint allegation(s) and deliver findings.
The following was alleged: Staff allowed day care child to be held by another day care child while in care. It was alleged staff allowed a school age child to pick up, walk around and almost drop a preschool child. LPA interviewed 6 children. Children interviews reported they have seen school age children pick up preschool children in the Village; observed older siblings pick up younger siblings and play or move boxes for the babies (preschool). Children interviews also report school age and preschool age children are sometimes in the same classroom. Children interviews denied anyone being hurt or dropped.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2022
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20220503153227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817904
VISIT DATE: 05/27/2022
NARRATIVE
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LPA interviewed 7 staff. Staff stated preschool and school age children report to the Village for parent pick up at the end of the day. Staff interviews revealed older children have picked up younger children on different occasions to play/help during outdoor activity or when in the Village but deny anyone being dropped. Children and staff interviews disclosed although Staff tell children to “put them (child) down, children do not always listen. Both children and staff interviews acknowledged interactions in which school age children pick up preschool age children.

From interviews conducted it was revealed separate activity areas are not always maintained between the school age and preschool programs.

Based on interviews conducted, records review, and staff’s own admission the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED per California Code of Regulations, (Title 22, Division 12 ), See LIC9099D for cited deficiencies.

An exit interview was conducted, and appeals right discussed. A copy of this report, Notice of Site Visit and appeal rights were provided to Assistant Director, Victoria Ellis. This report must be made available to the public upon request for three years.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2022
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2022
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20220503153227
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: TUTOR TIME CHILD CARE/LEARNING CENTER
FACILITY NUMBER: 364817904
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 05/27/2022
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
06/01/2022
Section Cited
CCR
101223(a)(2)
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 101223(a) (2) Personal Rights
(2) To be accorded safe, healthful and comfortable accommodations, furnishings and equipment to meet his/her needs.
This requirement was not met as evidenced by:
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Facility will submit letter stating how they understand the personal rights of children and how the facility will ensure the personal rights of children will be protected by POC due date of 6/1/22.
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Based upon interviews conducted the facility did not accord safe and healthful and comfortable accommodations to children in care. This is a potential health and safety risk to children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Giselle Carbullido
LICENSING EVALUATOR SIGNATURE:

DATE: 05/27/2022
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/27/2022
LIC9099 (FAS) - (06/04)
Page: 2 of 5