364818364-4-26-2023-09-CC-GSEA-CRFJU5-20230502072057

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364818364
Report Date: 04/26/2023
Date Signed: 04/26/2023 12:29:33 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/28/2023 and conducted by Evaluator Justin Giese

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20230328092913

FACILITY NAME:	SAN BERNARDINO VALLEY COLLEGE CHILD DEV. CTR.		FACILITY NUMBER:	364818364
ADMINISTRATOR:	WALLACE JOHNSON		FACILITY TYPE:	830
ADDRESS:	701 S. MT. VERNON AVENUE		TELEPHONE:	(909) 384-4440
CITY:	SAN BERNARDINO	STATE: CA	ZIP CODE:	92410
CAPACITY:	60	CENSUS: 44	DATE:	04/26/2023
		UNANNOUNCED	TIME BEGAN:	11:00 AM
MET WITH:	Sandy Karge		TIME COMPLETED:	12:30 PM

ALLEGATION(S):

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Staff engaged in a verbal altercation in the presence of daycare child
Staff member yells at daycare children

INVESTIGATION FINDINGS:

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On 04/26/2023, at the time listed above, Licensing Program Analyst (LPA) Justin Giese made an unannounced visit to the facility for the purpose of concluding a complaint investigation. Allegations of this complaint were received on 03/28/2023. LPA was granted entry to the facility and met with Director, Sandy Karge.

The following was alleged: Staff engaged in a verbal altercation in the presence of daycare child and Staff member yells at daycare children.

It was alleged a facility staff member interrupted a Child’s therapy session and engaged in a verbal altercation with the therapist and child’s authorized representative, regarding the usage of toys, books, and items within the classroom. Additionally, it was alleged facility staff was observed yelling at children in care. LPA was unable to obtain supporting information pertaining to the date of occurrence and statements from pertinent individuals stated to be involved in these allegations.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:	DATE: 04/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2023

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20230328092913

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: SAN BERNARDINO VALLEY COLLEGE CHILD DEV. CTR.	FACILITY NUMBER: 364818364
	VISIT DATE: 04/26/2023

NARRATIVE

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On 03/28/2023, LPA made an unannounced visit to the facility for the purpose of initiating this complaint investigation. LPA met with Facility Director, collected/reviewed documents and interviewed staff associated with the infant/toddler classrooms. It was stated by Director, and staff interviewed, the exact date of occurrence for the allegations was unknown, however; LPA recorded corroborating information from all individuals interviewed outlining an event that occurred sometime in late 2021.

Staff stated, during late of 2021, a child in care would regularly receive private therapy sessions at the facility. During these sessions, the child’s authorized representative and therapist would accompany the child and occupy an un-used classroom. Staff stated during these sessions, the child would use readily available toys, books, and items within the classroom.

Staff stated, on one occurrence, they informed the child’s therapist and authorized representative to place all items used during the therapy session in a designated area so the items could be thoroughly cleaned/sanitized before being utilized by others. Staff stated their interaction was informative, cordial, and deny they engaged in a verbal altercation in the presence of the child. Additionally, Director and all Staff interviewed deny a staff member has been observed yelling at children in care. LPA was unable to corroborate dates, locations or individuals involved pertaining to staff yelling at children in care.

There was conflicting information received during the investigation from what was alleged. This agency has investigated the complaint alleging staff engaged in a verbal altercation in the presence of daycare child and staff member yells at daycare children. Although the allegations may have happened, or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations is UNSUBSTANTIATED.

A NOTICE OF SITE VISIT WAS GIVEN. DIRECTOR WAS INSTRUCTED TO POSTED IT IN A PROMINENT LOCATION AT THE FACILITY. THE DIRECTOR UNDERSTANDS THAT IT MUST REMAIN POSTED FOR THE NEXT 30 DAYS.

An exit interview was conducted, A copy of this report and appeal rights were given to the Director on 04/26/2023.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Justin Giese
LICENSING EVALUATOR SIGNATURE:	DATE: 04/26/2023

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/26/2023

LIC9099 (FAS) - (06/04)

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