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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364830982
Report Date: 07/01/2026
Date Signed: 07/01/2026 04:14:37 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2026 and conducted by Evaluator Annelise Villa
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260414090859
FACILITY NAME:SANCHEZ FAMILY CHILD CAREFACILITY NUMBER:
364830982
ADMINISTRATOR:SANCHEZ, ALMAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 269-6559
CITY:ADELANTOSTATE: CAZIP CODE:
92301
CAPACITY:14CENSUS: 8DATE:
07/01/2026
UNANNOUNCEDTIME BEGAN:
01:44 PM
MET WITH:Alma Sanchez, LicenseeTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Allegation #1: Lack of supervision resulting in daycare child cutting another child’s hair and clothes.
Allegation #2: Lack of supervision resulting in daycare child exiting the van
INVESTIGATION FINDINGS:
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On July 1, 2026, Licensing Program Analyst (LPA) Annelise Villa conducted a follow up complaint investigation related to the allegations above and to deliver findings. LPA disclosed the purpose of the investigation and was granted entry into the facility by assistant Blanca Madrigal-Rodriguez. Alma Sanchez, Licensee arrived during this visit. A tour of the facility was conducted. LPA verified a census of 8 children in care with 2 staff, including Licensee working under the facility license.

Allegation #1 states inadequate supervision resulted in daycare children cutting their own hair and clothing while in care. According to interviews, on April 2, 2026, Licensee stated the daycare children had been left under the supervision of Staff #1. Interviews conducted during the investigation revealed the children had been left unsupervised in the daycare area.

Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
Control Number 12-CC-20260414090859
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: SANCHEZ FAMILY CHILD CARE
FACILITY NUMBER: 364830982
VISIT DATE: 07/01/2026
NARRATIVE
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The investigation further determined the scissors available to the children were crafting scissors, rather than child- safe scissors. LPA observed the scissors were sharp enough to cut hair and fabric, making them inappropriate for unsupervised use by daycare children. Throughout the investigation, the Licensee provided conflicting statements regarding how the scissors came to be in the daycare area, and the origin of the scissors could not be conclusively determined. Based on interviews, observations, and the information gathered during the investigation, it can be determined Licensee and Staff #1 did not ensure the supervision necessary. Therefore, the allegation is substantiated, this is a Type A citation. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Allegation #2 states a lack of supervision resulted in daycare child exiting the van. This incident was self-reported by Licensee on March 2, 2026. Unusual Incident report made by Licensee stated multiple children were exiting the vehicle and Child #1 exited at the wrong school mistakenly. Both parent and Licensee stated Licensee had been made aware Child #1 switched schools in August 2025. Child #1 exited the vehicle near the bus drop off zone and began to walk to the correct school until being stopped by an employee approximately half a mile from where they were dropped off. Licensee did not ensure Child #1 was taken to the correct school which resulted in Child #1 exiting Licensee’s van at an incorrect location. Therefore, the allegation is substantiated, this is a Type A citation. A finding that the complaint is substantiated means that the allegation is valid because the preponderance of the evidence standard has been met.

Upon Receipt, licensee shall post and provide copies of this licensing report to parents/guardians of children in care at the facility and to parents/guardians of children newly enrolled at the facility during the next 12 months.

Exit interview conducted with Licensee. A copy of this report, appeal rights and Notice of Site Visit were left with the director.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 12-CC-20260414090859
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: SANCHEZ FAMILY CHILD CARE
FACILITY NUMBER: 364830982
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 07/01/2026
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
07/15/2026
Section Cited
CCR
102417(a)
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Operation of a Family Child Care Home. The licensee...shall ensure that children in care are supervised at all time. This requirement is not met as evidence by:
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Licensee shall maintain a written plan of scheduled drop off and pick up locations for daycare children.
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Based on interviews, Licensee did not ensure Child #1 was taken to the correct school which resulted in Child #1 exiting Licensee’s van at an incorrect location. This is a type A deficiency which poses an immediate risk to the health and safety of children in care.
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Type A
07/15/2026
Section Cited
CCR
102417(d)
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Operation of a Family Child Care Home.The home shall provide safe toys, play equipment and materials. This requirement is not met as evidence by:
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Licensee shall remove all sharp scissors and supervise the use of scissors by children in care.
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Based on the information gathered during the investigation, Licensee provided children with sharp scissors, resulting in children cutting their hair and clothes. This is a type A deficiency which poses an immediate risk to the health and safety of children in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
LIC9099 (FAS) - (06/04)
Page: 3 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
04/14/2026 and conducted by Evaluator Annelise Villa
COMPLAINT CONTROL NUMBER: 12-CC-20260414090859

FACILITY NAME:SANCHEZ FAMILY CHILD CAREFACILITY NUMBER:
364830982
ADMINISTRATOR:SANCHEZ, ALMAFACILITY TYPE:
810
ADDRESS:11514 SPRING STREETTELEPHONE:
(760) 269-6559
CITY:ADELANTOSTATE: CAZIP CODE:
92301
CAPACITY:14CENSUS: 8DATE:
07/01/2026
UNANNOUNCEDTIME BEGAN:
01:44 PM
MET WITH:Alma Sanchez, LicenseeTIME COMPLETED:
04:30 PM
ALLEGATION(S):
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Provider did not prevent adult from grabbing and yelling at daycare child.
INVESTIGATION FINDINGS:
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On July 1, 2026, Licensing Program Analyst (LPA) Annelise Villa conducted a follow up complaint investigation related to the allegations above and to deliver findings. LPA disclosed the purpose of the investigation and was granted entry into the facility by assistant Blanca Madrigal-Rodriguez. Alma Sanchez, Licensee arrived during this visit. A tour of the facility was conducted. LPA verified a census of 8 children in care with 2 staff, including Licensee working under the facility license.

Allegation states Licensee did not prevent adult from grabbing and yelling at daycare child.During the investigation, LPA conducted interviews with Licensee, staff, and children. Interviews with relevant complaint parties revealed conflicting statements and the allegation could not be corroborated. Therefore, the allegation has been found unsubstantiated. Licensee denies the allegations and stated her daughter was never alone with children and no punishments are given to daycare children.

Exit interview conducted with Licensee. A copy of this report, appeal rights and Notice of Site Visit were left with the director.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 07/01/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 07/01/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 4