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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364840540
Report Date: 10/30/2024
Date Signed: 10/30/2024 06:30:29 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2024 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20240813161002
FACILITY NAME:MC DONALD LEARNING CENTERFACILITY NUMBER:
364840540
ADMINISTRATOR:COURTNEY PINKERTONFACILITY TYPE:
840
ADDRESS:1017 HOLDEN AVENUETELEPHONE:
(909) 585-6848
CITY:BIG BEAR CITYSTATE: CAZIP CODE:
92314
CAPACITY:28CENSUS: 14DATE:
10/30/2024
UNANNOUNCEDTIME BEGAN:
05:02 PM
MET WITH:Facility Representative, Lilia Ross VollaireTIME COMPLETED:
05:45 PM
ALLEGATION(S):
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Staff disciplined child in inappropriately
INVESTIGATION FINDINGS:
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On October 30 2024, at 05:02 Licensing Program Analyst (LPA) Zirbes conducted a follow-up complaint inspection to Mc Donald Learning Center. LPA met with facility representative Lilia Ross Vollaire. The purpose of the inspection was to deliver the findings for the above complaint allegation. The investigation included inspections of the facility, a review of the facility records and San Bernardino County records. In addition, the investigation included confidential interviews with staff, parents, and children.

On August 13, 2024, the Department received an allegation alleging that on August 12, 2024, staff 1 (S1) was sweeping the school age classroom. Child 1 (C1) walked through the pile of debris S1 was sweeping and S1 jabbed C1 with the broom in the back of the leg causing C1s knees to buckle. Confidential interviews confirmed S1 struck C1 in the back of the knees with the bristle part of the broom. S1 confirmed, S1, gently tapped C1 on the back of the legs with the broom asking C1 to move away from the pile of dust. S1 reported the other children present at the time of the incident thought it was funny and started laughing.
Report continued on page two
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 12-CC-20240813161002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 364840540
VISIT DATE: 10/30/2024
NARRATIVE
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Continued from page one
Additional sources reported the incident was humiliating for C1. All interviews confirmed C1 did not sustain any injuries because of the incident. S1s disciplinary action to push the broom bristles into the back of C1 knees as a result of stepping in the dust pile, violated C1s personal rights.
Based on the interviews conducted and a review of the records, the preponderance of evidence standard has been met. Therefore, the above allegation is found to be SUBSTANTIATED. A citation was issued on the LIC 9099D for California Code of Regulations, Title 22, Division 12, Chapter 1, regulation 101223.2 (a) Discipline.

A Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted, and the report was reviewed with facility representative Lilia Ross Vollaire. Appeal rights and a copy of the report were provided to facility representative Lilia Ross Vollaire.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/13/2024 and conducted by Evaluator Kendal Zirbes
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20240813161002

FACILITY NAME:MC DONALD LEARNING CENTERFACILITY NUMBER:
364840540
ADMINISTRATOR:COURTNEY PINKERTONFACILITY TYPE:
840
ADDRESS:1017 HOLDEN AVENUETELEPHONE:
(909) 585-6848
CITY:BIG BEAR CITYSTATE: CAZIP CODE:
92314
CAPACITY:28CENSUS: 14DATE:
10/30/2024
UNANNOUNCEDTIME BEGAN:
05:02 PM
MET WITH:Facility representative Lilia Ross VollaireTIME COMPLETED:
05:45 PM
ALLEGATION(S):
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Staff did not accord child dignity in their relationship with staff or other persons
INVESTIGATION FINDINGS:
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On August 13, 2024, the Department received an allegation alleging that on an unknown date staff 1 (S1) accused child 2 (C2) of stealing from S1 purse in front of the other children care. In addition, S1 commented that C2 was a liar and came from a family full of liars. Furthermore, the allegation alleged that S1 told the children to keep secrets from their parents. S1 denied calling C2 a lair and denied calling the family liars. S1 confirmed, S1 questioned C2 about where C2 obtained a piece of yarn. S1 stated C2 denied taking the piece of yarn from an off-limits area of the classroom. S1 apologized to C2 for thinking C2 took the piece of yarn without asking. S1 confirmed S1 told the children to not tell their parents that S1 was going to be leaving the Center, this information was confirmed through confidential interviews. Staff interviews denied observing S1, violate the children’s personal rights. Confidential interviews were unable to corroborate the allegation that staff did not accord children dignity in their relationship with staff or other persons. LPA completed an unannounced inspection October 10, 2024. During this inspection LPA observed S1 interact with the school age children in care. LPA did not observe S1 violate a child’s personal rights.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 12-CC-20240813161002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 364840540
VISIT DATE: 10/30/2024
NARRATIVE
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Report continued from page one

Over the course of the investigation, LPA reviewed S1 personnel file. File review did not reveal evidence which corroborated the allegation.
Based on the information obtained from LPA observation, confidential interviews, and record review there is not enough evidence regarding the allegation alleging staff did not accord child dignity in their relationship with staff or other persons. Therefore, the allegation is deemed UNSUBSTANTIATED at this time. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Notice of Site Visit was given and must remain posted for 30 days. An exit interview was conducted with facility representative Lilia Ross Vollaire. Appeal rights and a copy of the report were provided to facility representative Lilia Ross Vollaire.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 5
Control Number 12-CC-20240813161002
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CHILD CARE, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: MC DONALD LEARNING CENTER
FACILITY NUMBER: 364840540
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 10/30/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type B
11/06/2024
Section Cited
CCR
101223.2(a)
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101223.2 (a) Discipline: Any form of discipline or punishment that violates a child's personal rights as specified in Section 101223 shall not be permitted regardless of authorized representative consent or authorization. This requirement was not met as evidenced by:
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Per facility representative, a plan for how the Center will address the citation will be submitted to the Department by 11/06/2024.
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Based on interviews, the licensee did not ensure, that S1s disciplinary action of pushing the broom bristles into the back of C1 knees, did not violate C1 personal rights. This poses a potential Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Lady King
LICENSING EVALUATOR NAME: Kendal Zirbes
LICENSING EVALUATOR SIGNATURE:

DATE: 10/30/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/30/2024
LIC9099 (FAS) - (06/04)
Page: 3 of 5