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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364841425
Report Date: 03/18/2024
Date Signed: 07/10/2024 08:57:57 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/15/2024 and conducted by Evaluator Carol Heath
COMPLAINT CONTROL NUMBER: 12-CC-20240215090120
FACILITY NAME:MULLER FAMILY CHILD CAREFACILITY NUMBER:
364841425
ADMINISTRATOR:MULLER, SUMMERFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(760) 995-6841
CITY:PINON HILLSSTATE: CAZIP CODE:
92372
CAPACITY:14CENSUS: 8DATE:
03/18/2024
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Summer MullerTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Personal Right- Provider yells in the presence of daycare children
INVESTIGATION FINDINGS:
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On July 10, 2024, LPA Heath amended the below report to reflect updated findings regarding complaint allegations.
On 3/18/2024, Licensing Program Analyst (LPA) Carol Heath conducted an unannounced follow-up complaint inspection at the Muller Family Child Care and met with Licensee Summer Muller. The purpose of the inspection was to interview children and deliver the complaint finding for the above complaint allegations. During today’s visit, LPA observed 8 childcare children (11 months to 12 yrs.) present with the licensee and the licensee’s assistant.
During the course of the investigation of this complaint, LPA Babatunde and LPA Heath conducted interviews with the licensee, children, and other related parties (See LIC 811). Based on interviews, it was determined that the licensee and her fiancé were yelling at each other when the children were present.
Based on the information obtained, there is a preponderance of the evidence to prove that the licensee failed to meet the Title 22 regulations. Therefore, the above allegations are Substantiated.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 6
Control Number 12-CC-20240215090120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MULLER FAMILY CHILD CARE
FACILITY NUMBER: 364841425
VISIT DATE: 03/18/2024
NARRATIVE
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Type A deficiencies were cited. The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit made by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

An exit interview was conducted, and a copy of this report was discussed and left with the licensee, Summer Muller.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
LIC9099 (FAS) - (06/04)
Page: 2 of 6
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/15/2024 and conducted by Evaluator Carol Heath
COMPLAINT CONTROL NUMBER: 12-CC-20240215090120

FACILITY NAME:MULLER FAMILY CHILD CAREFACILITY NUMBER:
364841425
ADMINISTRATOR:MULLER, SUMMERFACILITY TYPE:
810
ADDRESS:2685 SILVER RIDGE DRIVETELEPHONE:
(760) 995-6841
CITY:PINON HILLSSTATE: CAZIP CODE:
92372
CAPACITY:14CENSUS: 8DATE:
03/18/2024
UNANNOUNCEDTIME BEGAN:
09:10 AM
MET WITH:Summer MullerTIME COMPLETED:
12:00 PM
ALLEGATION(S):
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Personal Rights - Provider did not use a proper vehicle restraint system while transporting child.
Conduct Inimical:Provider is consuming alcohol during daycare hours
Neglect/Lack of Supervision: Provider unable to provide care to daycare children
INVESTIGATION FINDINGS:
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On July 10, 2024, LPA Heath amended the below report to reflect updated findings regarding complaint allegations.
On 3/18/2024, Licensing Program Analyst (LPA) Carol Heath conducted an unannounced follow-up complaint inspection at the Muller Family Child Care and met with Licensee Summer Muller. The purpose of the inspection was to interview school age children and deliver the complaint finding for the above complaint allegations. During today’s visit, LPA observed 8 childcare children (11 months to 12 yrs.) present with the licensee and the licensee’s assistant.
During the course of the investigation of this complaint, LPA Babatunde and LPA Heath observed the facility and conducted interviews with the licensee, children, and other related parties (See LIC 8111, Confidential Names List).
Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that it occurred; therefore, it has been deemed unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 3 of 6
Control Number 12-CC-20240215090120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MULLER FAMILY CHILD CARE
FACILITY NUMBER: 364841425
VISIT DATE: 03/18/2024
NARRATIVE
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No deficiencies were cited.
An exit interview was conducted with the licensee, Summer Muller and a copy of this report was provided along with the appeal rights.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
LIC9099 (FAS) - (06/04)
Page: 4 of 6
Control Number 12-CC-20240215090120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: MULLER FAMILY CHILD CARE
FACILITY NUMBER: 364841425
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Request Denied
Type A
03/18/2024
Section Cited
CCR
102423
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(a) Each child receiving services from a family childcare home shall have certain rights... These rights include, but are not limited to, the following: (4) To be free from humiliation, intimidation, ridicule, coercion, threat, mental abuse, or other actions of a punitive nature, including, but not limited to
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The licensee denied the allegation. The licensee and the fiance will discuss anything after the childcare hours.
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interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning.This requirement is not meet as evidenced by: Based on interviews,the licensee was yelling and humilate childcare children, Which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
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Request Denied
Type A
03/18/2024
Section Cited
CCR
102417
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(a) The licensee shall be present in the home and shall ensure that children in care are supervised at all times...shall arrange for a substitute adult to care for and supervise the children during his/her absence. This requirement is not meet as evidenced by:
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The licensee has her assistant and finance as helpers. She will hire more helpers and make sure the helpers have all the requirements documentation,
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Based on the interviews, the licensee was intoxicate and unable to provide care for children, Which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
LIC9099 (FAS) - (06/04)
Page: 5 of 6
Control Number 12-CC-20240215090120
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: MULLER FAMILY CHILD CARE
FACILITY NUMBER: 364841425
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 03/18/2024
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Deficiency Dismissed
Type A
03/18/2024
Section Cited
HSC
1596.885(c)
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1596.885(c): Health and Safety Code Section Conduct which is inimical to the health, morals, welfare, or safety of either an individual in or receiving services from the facility or the people of this state. This Based on interviews, the licensee and her husband were intoxicated duirng the operation hours.
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The licensee will clean up alcohol in the house. The licesee stated her did not have alcohol for 35 days.
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Which poses an immediate Health, Safety, or Personal Rights risk to persons in care.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Claretta Yates
LICENSING EVALUATOR NAME: Carol Heath
LICENSING EVALUATOR SIGNATURE:

DATE: 03/18/2024
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 03/18/2024
LIC9099 (FAS) - (06/04)
Page: 6 of 6