364841672-2-12-2026-09-CC-AROS-DREPDG-20260218101328

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364841672
Report Date: 02/12/2026
Date Signed: 02/12/2026 10:30:29 AM

Substantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/14/2025 and conducted by Evaluator Samuel Lopez

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20251114102727

FACILITY NAME:	MURRELL FAMILY CHILD CARE		FACILITY NUMBER:	364841672
ADMINISTRATOR:	KONSTANCE MURRELL		FACILITY TYPE:	810
ADDRESS:			TELEPHONE:	(909) 733-9015
CITY:	SAN BERNARDINO	STATE: CA	ZIP CODE:	92411
CAPACITY:	14	CENSUS: 6	DATE:	02/12/2026
		UNANNOUNCED	TIME BEGAN:	08:35 AM
MET WITH:	Licensee Konstance Murrell		TIME COMPLETED:	10:45 AM

ALLEGATION(S):

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Personal Rights – Provider inappropriately disciplined day care children.

INVESTIGATION FINDINGS:

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Licensing Program Analysts (LPAs) Samuel Lopez and Perla Ordonez arrived at the facility to conduct an inspection regarding a complaint received concerning the above allegation(s). LPAs were given access to the facility by the Licensee Konstance Murrell; LPAs then toured the facility and took a census. LPAs met with the Licensee to further discuss the complaint/allegations. Previously, on 11/19/2025, an inspection was conducted by Licensing Program Analysts (LPAs) Taityana Benson and Perla Ordonez regarding the complaint, on that visit, interviews were conducted, and facility files were reviewed.

The following was alleged: At the day care children were forced to stand on the wall all day as punishment.

The Licensing Program Analysts (LPAs), Taityana Benson and Samuel Lopez investigated the above allegation and gathered the following information: From as early as May 2022, the licensee disclosed having children standing next to a wall as a form of discipline/time out. During the investigation, licensee once again admitted to having used this method as discipline.

Substantiated

Estimated Days of Completion:

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20251114102727

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MURRELL FAMILY CHILD CARE	FACILITY NUMBER: 364841672
	VISIT DATE: 02/12/2026

NARRATIVE

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The children would get a total of three opportunities (3 strikes) to correct their behavior before being sent to the wall. The time the children would spend standing was based on age of the child and time would be kept based on a clock hanging over a doorway. While standing at the wall, some children would stand quietly and some others would cry. A few times, children were left at the wall for longer than the child’s age, in minutes, because the staff had forgotten about them. According to the Licensee, children were never left at the wall all day however, based on additional information obtained, some children were left standing, near the wall for hours and/or an unspecified amount of time.

Based on interviews conducted, documentation/reports reviewed, and additional pertinent information obtained, the preponderance of evidence standard has been met, therefore the above allegation is found to be Substantiated.

See LIC 9099-D for cited deficiency.

LPA Samuel Lopez informed Licensee Konstance Murrell that this report dated 2/12/2026 document(s) (1) Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Samuel Lopez informed the Licensee Konstance Murrell to provide a copy of this licensing report dated 2/12/2026 that documents any Type A citation(s) to parents/guardians of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

A notice of site visit was given and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.

Exit interview conducted and report was reviewed with the Licensee Konstance Murrell.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

LIC9099 (FAS) - (06/04)

Page: 2 of 3

Control Number 09-CC-20251114102727

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: MURRELL FAMILY CHILD CARE	FACILITY NUMBER: 364841672
DEFICIENCY INFORMATION FOR THIS PAGE:	VISIT DATE: 02/12/2026

Deficiency Type POC Due Date / Section Number	DEFICIENCIES		PLAN OF CORRECTIONS(POCs)
Type A 02/13/2026 Section Cited CCR 102423(a)(3)	1 2 3 4 5 6 7	Personal Rights: To be free from corporal or unusual punishment...or other actions of a punitive nature, including, but not limited to: interference with eating, sleeping or toileting; or withholding shelter, clothing, medication or aids to physical functioning. This requirement was not being met based on information	1 2 3 4 5 6 7	Licensee agrees to submit a written statement regarding their understanding of the cited regulation section. Also, explaining current disciplinary practices. Statement to be submitted to the Riverside Child Care Regional Office by 2/13/2026.
	8 9 10 11 12 13 14	obtained that the licensee did not comply with the section cited above. It was determined that some children would be told to stand at a wall as discipline however, at times the children would be left there/forgotten for an unspecified amount of time. This poses/posed a immediate health, safety or personal rights risk to children in care.	8 9 10 11 12 13 14
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.

SUPERVISORS NAME: Aaron Ross
LICENSING EVALUATOR NAME: Samuel Lopez
LICENSING EVALUATOR SIGNATURE:	DATE: 02/12/2026

I acknowledge receipt of this form and understand my appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 02/12/2026

LIC9099 (FAS) - (06/04)

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