364841795-1-6-2026-09-CC-GSEA-DQHL93-20260120073250

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364841795
Report Date: 01/06/2026
Date Signed: 01/06/2026 10:33:27 AM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

This is an official report of an unannounced visit/investigation of a complaint received in our office on
11/24/2025 and conducted by Evaluator Aman Lama

PUBLIC

COMPLAINT CONTROL NUMBER: 09-CC-20251124162148

FACILITY NAME:	HEAVENLY CARE		FACILITY NUMBER:	364841795
ADMINISTRATOR:	PINEDA, GERALDINE		FACILITY TYPE:	850
ADDRESS:	1030A E RIVERSIDE DRIVE		TELEPHONE:	(909) 930-1909
CITY:	ONTARIO	STATE: CA	ZIP CODE:	91761
CAPACITY:	59	CENSUS: 26	DATE:	01/06/2026
		UNANNOUNCED	TIME BEGAN:	09:30 AM
MET WITH:	Geraldine Pineda aka "Teacher Geri"		TIME COMPLETED:	10:40 AM

ALLEGATION(S):

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Staff pulled out a chair from underneath a daycare child.

INVESTIGATION FINDINGS:

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Licensing Program Analyst (LPA) Aman Lama arrived at the facility to conclude an investigation pertaining to the above allegation. A previous inspection was conducted on 12/01/2025.

LPA met with the facility representative, Geraldine Pineda, aka Teacher Geri, and informed
them of the purpose of this visit. LPA toured the facility and took census. LPA met with
facility representative, Teacher Geri, to deliver findings.

During the complaint investigation, LPA made observations, reviewed documentation, and
conducted interviews with pertinent parties. The allegation investigated was: staff pulled out a chair from underneath a daycare child.

SEE LIC9099C…………………

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 09-CC-20251124162148

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: HEAVENLY CARE	FACILITY NUMBER: 364841795
	VISIT DATE: 01/06/2026

NARRATIVE

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It was alleged that a staff member pulled out a chair from underneath a daycare child. LPA interviewed pertinent parties, including staff and children. During interviews with all pertinent parties, there was conflicting information provided about whether a staff member pulled out a chair from underneath a daycare child.

Based on interviews conducted, there is conflicting information from what has been alleged; therefore, the allegation of a staff pulling a chair from underneath a daycare child is UNSUBSTANTIATED. A finding of unsubstantiated means although the allegations may have happened, or are valid, there is not a preponderance of evidence to prove the allegation occurred.

An exit interview was conducted with the facility representative, Teacher Geri. Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site (NOS) Visit was issued.

The Notice of Site Visit (LIC9213) shall be posted where the parent/guardian of children enter and exit the facility and must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Gilbert Sena
LICENSING EVALUATOR NAME: Aman Lama
LICENSING EVALUATOR SIGNATURE:	DATE: 01/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 01/06/2026

LIC9099 (FAS) - (06/04)

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