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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364841958
Report Date: 05/21/2026
Date Signed: 05/21/2026 02:49:28 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
02/26/2026 and conducted by Evaluator Hanna Cha
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260226121029
FACILITY NAME:MARQUEZ FAMILY CHILD CAREFACILITY NUMBER:
364841958
ADMINISTRATOR:MARQUEZ, HEIDIFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 713-5144
CITY:VICTORVILLESTATE: CAZIP CODE:
92395
CAPACITY:14CENSUS: 6DATE:
05/21/2026
UNANNOUNCEDTIME BEGAN:
01:59 PM
MET WITH:Heidi Marquez; LicenseeTIME COMPLETED:
03:10 PM
ALLEGATION(S):
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Personal Rights- Provider and adult in home engaged in inappropriate behavior in the presence of day care children.

Personal Rights-Adult in home is transporting day care children to school.
INVESTIGATION FINDINGS:
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On 05/21/2026, Licensing Program Analyst (LPA) Hanna Cha met with Licensee Heidi Marquez. The purpose of the visit was to deliver findings for the above allegations. At time of arrival, Licensee and two assistants were providing care and supervision to two infants, three preschool-age children, and one school-age child.

The investigation consisted of observations, record review, and interviews with the Reporting Party (RP), children, staff, and parents.

Concerning the allegation that the provider and adult in home engaged in inappropriate behavior in the presence of day care children, interview with Child #1 (C1) who was included in the complaint report, did not disclose any information regarding the incident. Interview with another school-age child did not disclose any information regarding the incident. Interviews with parents did not disclose any concerns regarding the provider and adult in the home.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260226121029
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: MARQUEZ FAMILY CHILD CARE
FACILITY NUMBER: 364841958
VISIT DATE: 05/21/2026
NARRATIVE
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Concerning the allegation that adult in home transports day care children to school. LPA verified fingerprint clearance, Mandated Reporter training, immunization records, and valid CPR/FA certification for adult in home. Interviews with children and parents did not disclose any concern regarding adult in home transporting children.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the above allegations are the result of a personal rights violation. Therefore, the allegations are unsubstantiated.

A Notice of Site Visit was given and must be posted for 30 days.

Exit interview conducted and report was reviewed with the Licensee Heidi Marquez.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Hanna Cha
LICENSING EVALUATOR SIGNATURE:

DATE: 05/21/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/21/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2