<meta name="robots" content="noindex">
Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364842493
Report Date: 08/02/2023
Date Signed: 08/02/2023 02:54:31 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2023 and conducted by Evaluator Laura Mejorado
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20230504162050
FACILITY NAME:FOSTER FAMILY CHILD CAREFACILITY NUMBER:
364842493
ADMINISTRATOR:FOSTER, LOLAFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(562) 616-2431
CITY:RIALTOSTATE: CAZIP CODE:
92376
CAPACITY:14CENSUS: 5DATE:
08/02/2023
UNANNOUNCEDTIME BEGAN:
11:24 AM
MET WITH:Lola FosterTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Provider left child in soiled clothing
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On this date and time, Licensing Program Analysts (LPAs) Laura Mejorado and Susan Brewer arrived at the facility to conclude a complaint investigation which was initiated on 05/10/2023 with a subsequent inspection on 05/22/2023. LPA’s met with Licensee Lola Foster, also present were two daycare children and three blood related children. LPA's toured the facility, took census, and discussed the following.

During the investigation, LPA made observations, reviewed pertinent documentation, and conducted interviews with pertinent parties.

It was alleged, provider left child in soiled clothing.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20230504162050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: FOSTER FAMILY CHILD CARE
FACILITY NUMBER: 364842493
VISIT DATE: 08/02/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
It was reported on or about 04/18/2023, an authorized representative picked up their child from the facility and observed the child had a diaper change but the child’s clothes had dried feces and smelt of urine. While conducting staff interviews it was disclosed, on an unknown date, the subject child had soiled themselves and was cleaned up and changed into another outfit. Licensee stated the subject child’s authorized representative would drop off the subject child in “smelly clothes” and did not provide extra clothes. After reviewing text messages and photos sent to the Licensee on 04/18/2023 regarding the subject child’s soiled clothing, the Licensee stated the subject child had been changed but then ate a “chocolate donut”. In other interviews, it was stated this incident was not the first time the subject child had been sent home in soiled clothing. Evidence revealed the Licensee then apologized and stated they will be sure to check the subject child next time and see if they have “boo boo” up their back. LPA obtained photos of the subject child’s clothing from the 04/18/2023 incident, photos showed a pair of denim pants and a pink onesie with dark brown and yellowish stains along the diaper area.

Based on LPA’s observation of photos, text messages and interviews, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12 & Chapter 1), are being cited on the attached LIC9099D.

An exit interview was conducted with the Licensee, Lola Foster, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

Upon receipt of this report, the Licensee shall post the Notice of Site Visit and any Licensing report documenting a type “A” deficiency. The report and the Notice of Site Visit shall be posted for 30 consecutive days. Failure to maintain posting as required, will result in an immediate $100 civil penalty. A copy of this report shall be provided to the parent/guardian of children currently enrolled by the next business day or immediately upon return. A copy of this report shall also be provided to the parent/guardian of any newly enrolled children for the next 12 months (1 year). The Acknowledgement of Receipt (LIC 9224 form must be maintained in each child’s file immediately upon receipt from parent. Licensee was provided with a copy of the Acknowledgement of Receipt of Licensing Reports (LIC 9224).

A copy of this report must be made available for the next three years.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2023
LIC9099 (FAS) - (06/04)
Page: 5 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
05/04/2023 and conducted by Evaluator Laura Mejorado
COMPLAINT CONTROL NUMBER: 09-CC-20230504162050

FACILITY NAME:FOSTER FAMILY CHILD CAREFACILITY NUMBER:
364842493
ADMINISTRATOR:FOSTER, LOLAFACILITY TYPE:
810
ADDRESS:118 E. ROSEWOOD STREETTELEPHONE:
(562) 616-2431
CITY:RIALTOSTATE: CAZIP CODE:
92376
CAPACITY:14CENSUS: 5DATE:
08/02/2023
UNANNOUNCEDTIME BEGAN:
11:24 AM
MET WITH:Lola FosterTIME COMPLETED:
03:15 PM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Personal Rights - Provider is not preventing day care children from hitting each other while in care
INVESTIGATION FINDINGS:
1
2
3
4
5
6
7
8
9
10
11
12
13
On this date and time, Licensing Program Analysts (LPAs) Laura Mejorado and Susan Brewer arrived at the facility to conclude a complaint investigation which was initiated on 05/10/2023 with a subsequent inspection on 05/22/2023. LPA’s met with Licensee Lola Foster, also present were two daycare children and three blood related children. LPA's toured the facility, took census, and discussed the following.

During the investigation, LPA made observations, reviewed pertinent documentation and conducted interviews with pertinent parties.

It was alleged, provider is not preventing day care children from hitting each other while in care.

LPA investigated the allegation and gathered the following information:

Please see LIC9099C
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2023
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20230504162050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: FOSTER FAMILY CHILD CARE
FACILITY NUMBER: 364842493
VISIT DATE: 08/02/2023
NARRATIVE
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
It was reported on or about 04/06/2023, an authorized representative picked up their child and observed a bruise on their child’s ear. It was also reported on or about 04/24/23, the authorized representative was informed their older child had bitten their younger siblings toe and the whole toenail was hanging off. While conducting interviews, the Licensee disclosed if a child is fighting and/or biting, the Licensee will stop them and put them on “time-out”. It was disclosed, the Licensee will then communicate the behavior to the parent(s) and disenroll the child, if the behavior continues. It was disclosed, the older subject child would fight and bite their sibling and the behavior was addressed by the licensee with the authorized representative.

Based on information obtained during this investigation and through interviews conducted, along with the review of pertinent documentation, and after receiving conflicting information, the allegation is UNSUBSTANTIATED. A finding that the allegation is unsubstantiated means that although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the allegation occurred.

An exit interview was conducted with the Licensee Lola Foster, Appeal Rights were discussed and issued, a copy of this report was provided, and a Notice of Site visit was issued.

The Notice of Site Visit (LIC 9213) shall be posted where the parent/guardian of children enter and exit the facility. The Notice of Site Visit (LIC 9213) must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

A copy of this report must be made available for the next three years.

SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2023
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2023
LIC9099 (FAS) - (06/04)
Page: 3 of 5
Control Number 09-CC-20230504162050
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
CCLD Regional Office, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: FOSTER FAMILY CHILD CARE
FACILITY NUMBER: 364842493
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 08/02/2023
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
08/03/2023
Section Cited
CCR
102423(a)(2)
1
2
3
4
5
6
7
(a) Each child receiving services from a family child care home shall have certain rights that shall not be waived... (2) To receive safe, healthful, and comfortable accommodations, furnishings, and equipment.
This was not met as evidenced by:
1
2
3
4
5
6
7
Immediately, Licensee agrees to ensure children’s personal rights are not violated and agrees to ensure infants are changed as needed and are not left in soiled clothing. Licensee agrees to submit a detailed written plan on her revised diapering policies. Licensee also agrees to watch the department’s training video entitled “Children’s Personal Rights in Child Care” and submit a written statement describing their understanding of personal rights as it pertains to children in licensed facilities. Licensee agrees to submit plans of correction to CCL by 8/3/23.
8
9
10
11
12
13
14
Based on record review and interviews, the Licensee left the subject child in soiled clothes for an extended period of time, which posed an immediate Health, Safety, and Personal Rights risk to the subject child and potential children in care.
8
9
10
11
12
13
14
Training video can be located on https://ccld.childcarevideos.org/family-child-care-providers/childrens-personal-rights-in-child-care/.
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
1
2
3
4
5
6
7
Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Kimberly Williams
LICENSING EVALUATOR NAME: Laura Mejorado
LICENSING EVALUATOR SIGNATURE:

DATE: 08/02/2023
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 08/02/2023
LIC9099 (FAS) - (06/04)
Page: 4 of 5