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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364843546
Report Date: 04/23/2025
Date Signed: 04/23/2025 10:07:34 AM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250319150150
FACILITY NAME:VILLANUEVA FAMILY CHILD CAREFACILITY NUMBER:
364843546
ADMINISTRATOR:VILLANUEVA, ROCIOFACILITY TYPE:
810
ADDRESS:TELEPHONE:
(909) 492-3148
CITY:YUCAIPASTATE: CAZIP CODE:
92399
CAPACITY:14CENSUS: 8DATE:
04/23/2025
UNANNOUNCEDTIME BEGAN:
08:53 AM
MET WITH:VILLANUEVA, ROCIOTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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Personal Rights - Licensee restrained children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver findings for a complaint investigation for the above allegation. LPA met with the Licensee Rocio Villanueva and informed them of the purpose of visit. LPA Chase Atherton toured the facility and took census.
During the investigation, LPA Atherton and LPA Laura Mejorado made observations, conducted interviews with pertinent parties, and reviewed records.
It was alleged that the licensee restrained children in care.

Information gathered stated that the licensee restrained children in wooden chairs meant for eating, when the children were not following instructions. Information gathered stated the chairs used for retraining children were small wooden chairs that are low to the ground and have buckles for strapping children into them. Information gathered and licensee’s own admission stated when the children are hitting other children or throwing toys, as a last resort the licensee will restrain the child until the child calms down, for around 10-30 minutes. This does not comply with Title 22 in that this violates the personal rights of children in care.
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 5
Control Number 09-CC-20250319150150
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: VILLANUEVA FAMILY CHILD CARE
FACILITY NUMBER: 364843546
VISIT DATE: 04/23/2025
NARRATIVE
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Based on information gathered, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED. California Code of Regulations, (Title 22, Division 12, CCR 102423(a)(4) is being cited on the attached LIC9099D.

LPA Atherton informed Licensee Rocio Villanueva that this report dated 4/23/2025 document(s) 1 Type A citation(s) which shall be posted for 30 consecutive days as there is/are immediate risk(s) to the health, safety, or personal rights of children in care.

Also, LPA Atherton informed the Licensee Rocio Villanueva to provide a copy of this licensing report dated 4/23/2025 that documents any Type A citation(s) to parents of all children currently enrolled by the next business day or the next day the children are in care, and to any newly enrolled parents/guardians for 12 months from the date of this report. A signed Acknowledgement of Receipt of Licensing Report (LIC 9224), or other written statement, must be placed in the child's file for verification.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted and report was reviewed with the Licensee Rocio Villanueva. A notice of site visit was given to Licensee Rocio Villanueva and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
LIC9099 (FAS) - (06/04)
Page: 2 of 5
Control Number 09-CC-20250319150150
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501

FACILITY NAME: VILLANUEVA FAMILY CHILD CARE
FACILITY NUMBER: 364843546
DEFICIENCY INFORMATION FOR THIS PAGE:
VISIT DATE: 04/23/2025
Deficiency Type
POC Due Date /
Section Number
DEFICIENCIES
PLAN OF CORRECTIONS(POCs)
Type A
04/24/2025
Section Cited
CCR
102423(a)(4)
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102423 Personal Rights (a) Each child receiving services from a family child care home shall have certain rights... These rights include, but are not limited to, the following: (4) To be free from corporal or unusual punishment... or other actions of a punitive nature.
This requirement is not met as evidenced by:
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Facility will submit a written statement of understanding (signed at dated) regarding California Code of Regulations section 102423 and the facility will also submit proof (copy) of a detailed plan on what they plan to do when a child is hitting other children or throwing toys to the
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Based on observation, record review, and interviews with pertinent parties the licensee, as a last resort for serious behavior problems, would buckle children in chairs, restraining them, until they calmed down. This poses/posed an immediate health, safety, and/or personal rights risk to persons in care.
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 Department by the POC due date.
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Failure to correct the cited deficiency(ies), on or before the Plan of Correction (POC) due date, may result in a civil penalty assessment.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 5
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/19/2025 and conducted by Evaluator Chase Atherton
PUBLIC
COMPLAINT CONTROL NUMBER: 09-CC-20250319150150

FACILITY NAME:VILLANUEVA FAMILY CHILD CAREFACILITY NUMBER:
364843546
ADMINISTRATOR:VILLANUEVA, ROCIOFACILITY TYPE:
810
ADDRESS:32266 AVENUE DTELEPHONE:
(909) 492-3148
CITY:YUCAIPASTATE: CAZIP CODE:
92399
CAPACITY:14CENSUS: 8DATE:
04/23/2025
UNANNOUNCEDTIME BEGAN:
08:53 AM
MET WITH:VILLANUEVA, ROCIOTIME COMPLETED:
10:20 AM
ALLEGATION(S):
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2
3
4
5
6
7
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9
Personal Rights - Licensee spoke inappropriately to children in care
INVESTIGATION FINDINGS:
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Licensing Program Analyst (LPA) Chase Atherton arrived at the facility to deliver findings for a complaint investigation for the above allegation. LPA met with the Licensee Rocio Villanueva and informed them of the purpose of visit. LPA Chase Atherton toured the facility and took census.
During the investigation, LPA Atherton and LPA Laura Mejorado made observations, conducted interviews with pertinent parties, and reviewed records.

It was alleged that the licensee spoke inappropriately to children in care.

Information gathered alleged that the licensee speaks rudely to children in care. Other information gathered stated that the licensee did not speak rudely to children in care. Other information gathered stated the licensee is not mean and does not raise their voice, unless they need to get the attention of children while outside.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 4 of 5
Control Number 09-CC-20250319150150
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
RIVERSIDE CC RO, 3737 MAIN ST., SUITE 700
RIVERSIDE, CA 92501
FACILITY NAME: VILLANUEVA FAMILY CHILD CARE
FACILITY NUMBER: 364843546
VISIT DATE: 04/23/2025
NARRATIVE
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Due to conflicting information obtained about the alleged allegation, the evidence collected was not sufficient to substantiate or refute the above allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Appeal Rights issued and discussed with facility representative and their signature on this form acknowledges receipt of these rights.

Exit interview conducted, and report was reviewed with the Licensee Rocio Villanueva. A notice of site visit was given to Licensee Rocio Villanueva and must remain posted on, or immediately adjacent to, the interior side of the main door for 30 days. This report must be made available to the public for 3 years. Failure to comply with posting requirements shall result in an immediate civil penalty of $100.
SUPERVISORS NAME: Ana Noble
LICENSING EVALUATOR NAME: Chase Atherton
LICENSING EVALUATOR SIGNATURE:

DATE: 04/23/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 04/23/2025
LIC9099 (FAS) - (06/04)
Page: 5 of 5