364843656-5-6-2026-12-CC-FPEA-DU4R7D-20260515124610

Community Care Licensing

COMPLAINT INVESTIGATION REPORT

Facility Number: 364843656
Report Date: 05/06/2026
Date Signed: 05/06/2026 03:06:23 PM

Unsubstantiated

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator Giovanni Cristales

PUBLIC

COMPLAINT CONTROL NUMBER: 12-CC-20260302085451

FACILITY NAME:	KIDS & CARE PRESCHOOL & CHILD CARE CENTER		FACILITY NUMBER:	364843656
ADMINISTRATOR:	LUZ MARISOL VALENZUELA		FACILITY TYPE:	850
ADDRESS:	10662 MAPLE AVENUE		TELEPHONE:	(760) 956-2000
CITY:	HESPERIA	STATE: CA	ZIP CODE:	92345
CAPACITY:	30	CENSUS: 26	DATE:	05/06/2026
		UNANNOUNCED	TIME BEGAN:	02:35 PM
MET WITH:	Alyse Sanders - Director		TIME COMPLETED:	03:10 PM

ALLEGATION(S):

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Physical Plant - Staff does not ensure the air conditioning unit is in good repair.
Personal Rights - Staff does not maintain a comfortable temperature for the children in care.
Neglect/Lack of Supervision - Staff did not provide adequate supervision to children.
Personal Rights - Staff does not keep center free of odor.

INVESTIGATION FINDINGS:

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On Wednesday, May 6, 2026, at 2:40pm, Licensing Program Analyst (LPA) Giovanni Cristales conducted an unannounced inspection to conclude a complaint investigation. LPA met with Director Alyse Sanders and advised the purpose of the inspection. Upon arrival, LPA toured the facility and observed 1 preschool classroom which is divided in half (Tigers & Bears), with 26 children and three (3) preschool teachers present. The facility is also licensed for the Infant program (364843655) and school age (364843657). The facility was found to be within ratio.

Community Care Licensing (CCL) received the complaint on 3/2/26. Throughout the course of the investigation, LPA conducted two inspections at the facility. During the initial inspection LPA collected the facility roster, and completed interviews with facility staff and director. Facility staff denied the allegations during the interviews. During the tour of the inspection, LPA requested the A.C. units to be turned on and were observed to be in operable condition. The classroom was observed to have a comfortable temperature (75.02 degrees), found to be within ratio and free of any bad odors.

Unsubstantiated

Estimated Days of Completion:

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

This report must be available at Child Care and Group Home facilities for public review for 3 years.

LIC9099 (FAS) - (06/04)

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Control Number 12-CC-20260302085451

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)

CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551

FACILITY NAME: KIDS & CARE PRESCHOOL & CHILD CARE CENTER	FACILITY NUMBER: 364843656
	VISIT DATE: 05/06/2026

NARRATIVE

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LPA physically verified and took pictures of the digital thermometers and trash cans. During another facility visit on (3/20/26) for a separate complaint, Director provided LPA with a temperature recording log, which had been implemented. The log dates were from 3/12/26 – 3/19/26. Parent interviews were conducted on another date.

Allegations state staff does not ensure the air conditioning unit is in good repair, staff does not maintain a comfortable temperature for the children in care, staff did not provide adequate supervision to children, and staff does not keep center free of odor.

Based on interviews, LPA observations, and record reviews, no evidence was obtained to corroborate with the allegations. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation(s) is UNSUBSTANTIATED.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and appeal rights were given and explained with director Alyse Sanders.

SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:	DATE: 05/06/2026

I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.

FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026

LIC9099 (FAS) - (06/04)

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