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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364843656
Report Date: 05/06/2026
Date Signed: 05/06/2026 03:21:33 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/11/2026 and conducted by Evaluator Giovanni Cristales
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260311151425
FACILITY NAME:KIDS & CARE PRESCHOOL & CHILD CARE CENTERFACILITY NUMBER:
364843656
ADMINISTRATOR:LUZ MARISOL VALENZUELAFACILITY TYPE:
850
ADDRESS:10662 MAPLE AVENUETELEPHONE:
(760) 956-2000
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:30CENSUS: 26DATE:
05/06/2026
UNANNOUNCEDTIME BEGAN:
03:11 PM
MET WITH:Alyse Sanders - DirectorTIME COMPLETED:
03:25 PM
ALLEGATION(S):
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Personal Rights - Child was left in a soiled diaper for an extended period of time.
INVESTIGATION FINDINGS:
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On Wednesday, May 6, 2026, at 3:10pm, Licensing Program Analyst (LPA) Giovanni Cristales conducted an unannounced inspection to conclude a complaint investigation. LPA met with Director Alyse Sanders and advised the purpose of the inspection. Upon arrival, LPA toured the facility and observed 1 preschool classroom which is divided in half (Tigers & Bears), with 26 children and three (3) preschool teachers present. The facility is also licensed for the Infant program (364843655) and school age (364843657). The facility was found to be within ratio.

Community Care Licensing (CCL) received the complaint on 3/11/26. Throughout the course of the investigation, LPA conducted two inspections at the facility. During the initial inspection on 3/20/26, LPA conducted and completed interviews with facility staff and director. During the visit, LPA physically collected diaper logs from 3/2/2026 – 3/20/26. During the tour of the inspection, LPA requested the A.C. units to be turned on because of another complaint received and were observed to be in operable condition. Parent interviews were conducted on another date.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260311151425
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KIDS & CARE PRESCHOOL & CHILD CARE CENTER
FACILITY NUMBER: 364843656
VISIT DATE: 05/06/2026
NARRATIVE
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Allegation alleged a child was left in a soiled diaper for an extended period of time. Based on interviews, LPA observations, and record reviews, no evidence was obtained to corroborate with the allegation. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation(s) is UNSUBSTANTIATED.

The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.



Exit interview conducted and appeal rights were given and explained with director Alyse Sanders.
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2