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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364843657
Report Date: 05/06/2026
Date Signed: 05/06/2026 03:52:22 PM

Unsubstantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
03/02/2026 and conducted by Evaluator Giovanni Cristales
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20260302121055
FACILITY NAME:KIDS & CARE PRESCHOOL & CHILD CARE CENTERFACILITY NUMBER:
364843657
ADMINISTRATOR:LUZ MARISOL VALENZUELAFACILITY TYPE:
840
ADDRESS:10662 MAPLE AVETELEPHONE:
(760) 956-2000
CITY:HESPERIASTATE: CAZIP CODE:
92345
CAPACITY:14CENSUS: 11DATE:
05/06/2026
UNANNOUNCEDTIME BEGAN:
03:30 PM
MET WITH:Alyse Sanders - DirectorTIME COMPLETED:
04:00 PM
ALLEGATION(S):
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Neglect/Lack of Supervision - Staff are operating out of ratio.
INVESTIGATION FINDINGS:
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On Wednesday, May 6, 2026, at 3:30pm, Licensing Program Analyst (LPA) Giovanni Cristales conducted an unannounced inspection to conclude a complaint investigation. LPA met with Director Alyse Sanders and advised the purpose of the inspection. Upon arrival, LPA toured the facility and observed one school age classroom with 11 children and one (1) teacher present. The facility is also licensed for the Infant program (364843655) and pre-school (364843656). The facility was found to be within ratio.

Community Care Licensing (CCL) received the complaint on 3/2/26. Throughout the course of the investigation, LPA conducted two inspections at the facility. During the initial inspection, LPA conducted and completed interviews with facility staff, and collected sing in, sign out sheets from 2/19/2026 – 3/4/2026, and facility roster. During the visit the classroom was observed to be within ratio. LPA conducted a physical headcount. Parent interviews were conducted on another date. One child was interviewed during today's visit.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 2
Control Number 12-CC-20260302121055
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: KIDS & CARE PRESCHOOL & CHILD CARE CENTER
FACILITY NUMBER: 364843657
VISIT DATE: 05/06/2026
NARRATIVE
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Allegation alleged staff are operating out of ratio. Based on interviews, LPA observations, and record reviews, no evidence was obtained to corroborate with the allegation. Although the allegation(s) may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation(s) did or did not occur. Therefore, the allegation(s) is UNSUBSTANTIATED.


The Notice of Site Visit (LIC 9213) – must remain posted for 30 days during the hours of operation after each site visit by a licensing representative. Failure to maintain posting as required will result in a civil penalty of $100.00.

Exit interview conducted and appeal rights were given and explained with director Alyse Sanders.
SUPERVISORS NAME: Francisco Pedroza
LICENSING EVALUATOR NAME: Giovanni Cristales
LICENSING EVALUATOR SIGNATURE:

DATE: 05/06/2026
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 05/06/2026
LIC9099 (FAS) - (06/04)
Page: 2 of 2