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Department of
SOCIAL SERVICES

Community Care Licensing


COMPLAINT INVESTIGATION REPORT

Facility Number: 364844020
Report Date: 10/16/2025
Date Signed: 10/16/2025 12:04:34 PM

Substantiated


STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2025 and conducted by Evaluator Annelise Villa
PUBLIC
COMPLAINT CONTROL NUMBER: 12-CC-20250822094408
FACILITY NAME:LILLY BUG'S CHILDREN'S CENTERFACILITY NUMBER:
364844020
ADMINISTRATOR:TERESA LANGDOFACILITY TYPE:
830
ADDRESS:4280 LINDERO STREETTELEPHONE:
(760) 868-6344
CITY:PHELANSTATE: CAZIP CODE:
92371
CAPACITY:8CENSUS: 3DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Theresa Langdo, DirectorTIME COMPLETED:
11:45 AM
ALLEGATION(S):
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9
Personal Rights: Staff swaddled daycare children
INVESTIGATION FINDINGS:
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On October 16, 2025, Licensing Program Analyst (LPA) Annelise Villa conducted an unannounced inspection at the facility. The purpose of the visit was to initiate an investigation for a complaint received at Palmdale RO on August 22, 2025. LPA was greeted by Director Teresa Langdo who granted access. LPA completed a safety inspection which resulted in zero deficiencies. LPA observed 3 infants in care at the time of the visit with 2 staff including the Director working under this license.

Allegation #1: Staff swaddled daycare children. During the investigation, LPA Villa conducted file reviews, observations, and interviewed complaint relevant parties. The investigation revealed sleep sacks were used for sleeping infants. Director stated during the annual inspection on 8/17/2023, center staff asked if sleep sacks could be used for infants, which they were told yes. LPA provided Safe Sleep Provider Information Notice (PIN) and discussed regulation for full understanding. Per Director, the facility has not used sleep sacks since August 2025.

Continued on LIC 9099-C
Substantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 1 of 4
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
This is an official report of an unannounced visit/investigation of a complaint received in our office on
08/22/2025 and conducted by Evaluator Annelise Villa
COMPLAINT CONTROL NUMBER: 12-CC-20250822094408

FACILITY NAME:LILLY BUG'S CHILDREN'S CENTERFACILITY NUMBER:
364844020
ADMINISTRATOR:TERESA LANGDOFACILITY TYPE:
830
ADDRESS:4280 LINDERO STREETTELEPHONE:
(760) 868-6344
CITY:PHELANSTATE: CAZIP CODE:
92371
CAPACITY:8CENSUS: 3DATE:
10/16/2025
UNANNOUNCEDTIME BEGAN:
09:45 AM
MET WITH:Teresa Langdo, DirectorTIME COMPLETED:
11:45 AM
ALLEGATION(S):
1
2
3
4
5
6
7
8
9
Neglect/Lack of Supervision: Staff does not supervise daycare children during naptime.
Personal Rights: Staff allows pacifiers attached to clips.
Personal Rights: Staff transporting daycare child(ren) while sitting in highchair.
INVESTIGATION FINDINGS:
1
2
3
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5
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7
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10
11
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13
On October 16, 2025, Licensing Program Analyst (LPA) Annelise Villa conducted an unannounced inspection at the facility. The purpose of the visit was to deliver findings for a complaint received at Palmdale RO on August 22, 2025. LPA was greeted by Director Teresa Langdo who granted access. LPA completed a safety inspection which resulted in zero deficiencies. LPA observed 3 infants in care at the time of the visit with 2 staff including the Director working under this license.

The investigation consisted of interviews with director, staff members, and other complaint relevant parties including the review of supportive documentation and observations. Allegation 1: Staff does not supervise daycare children during naptime. Per director, all staff break times are designed in such a way where no less than 2 staff are in the infant area at all times. The clear partition in the infant room that separates the play area from the nap area does not obstruct supervision. Confidential interviews revealed conflicting statements from relevant parties. Based on interviews, record review, and observation, this allegation is unsubstantiated.
Unsubstantiated
Estimated Days of Completion:
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
This report must be available at Child Care and Group Home facilities for public review for 3 years.
LIC9099 (FAS) - (06/04)
Page: 2 of 4
Control Number 12-CC-20250822094408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: LILLY BUG'S CHILDREN'S CENTER
FACILITY NUMBER: 364844020
VISIT DATE: 10/16/2025
NARRATIVE
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Allegation #2: Staff allows pacifiers attached to clips. During the investigation, LPA Villa conducted file reviews, observations, and interviewed complaint relevant parties. The investigation revealed there is one child who uses a pacifier clip, however, staff are not allowing the child to have the clip while sleeping. According to Title 22, Section 101439, Infant Care Center Sleeping Equipment, Cribs shall be free from all loose articles and objects, including blankets and pillows. (1) Pacifiers shall be allowed in the crib if the following provisions are in place: (A) There shall not be anything attached to the pacifier. Staff stated the children are allowed a pacifier but the clips are removed and stored in the infant's cubby. LPA observed infant clips in cubbies during nap time. Based on interviews and observation, this allegation is unsubstantiated.

Allegation #3: Staff transporting day care child(ren) while sitting in highchair. LPA Villa conducted file reviews, observations, and interviewed complaint relevant parties. Staff interviews revealed the procedure of cleaning up after meal times does include moving the high chairs used to the off limits portion of the room. The gate separating the areas is approximately 4 feet and staff are not physically able to life the chairs while children are seated in them. Center staff acknowledges this practice is unsafe and stated they do not lift children seated in chairs. Based on interviews and observation, this allegation is unsubstantiated.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the above allegations are UNSUBSTANTIATED.

Exit interview conducted with Licensee. A copy of this report, appeal rights and Notice of Site Visit were left with Licensee.
SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 3 of 4
Control Number 12-CC-20250822094408
STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

COMPLAINT INVESTIGATION REPORT (Cont)		CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
COMMUNITY CARE LICENSING DIVISION
PALMDALE CC RO, 39115 TRADE CENTER DR STE. 201
PALMDALE, CA 93551
FACILITY NAME: LILLY BUG'S CHILDREN'S CENTER
FACILITY NUMBER: 364844020
VISIT DATE: 10/16/2025
NARRATIVE
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Based on the interviews and documentation received the allegation that staff are swaddling infants is substantiated. A finding that the complaint is substantiated means that the allegation happened or is valid, there is preponderance of evidence to prove that the alleged occurred.

Exit interview was conducted and the Notice of Site Visit was provided, and LPA observed posting. Licensee is advised it must remain posted for 30 days. An exit interview was conducted, A copy of this report and Appeal Rights were discussed and provided. Signature at the bottom of this report confirms receipt.

SUPERVISORS NAME: Mariela Ramon
LICENSING EVALUATOR NAME: Annelise Villa
LICENSING EVALUATOR SIGNATURE:

DATE: 10/16/2025
I acknowledge receipt of this form and understand my licensing appeal rights as explained and received.
FACILITY REPRESENTATIVE SIGNATURE:

DATE: 10/16/2025
LIC9099 (FAS) - (06/04)
Page: 4 of 4